IRENE OKOTAH

• Assist in provision of administrative support to Management by arranging meetings and conferences and writing letters, circulars, memos and minutes.
• Receive and register all incoming correspondences.
• Create reports, presentations and other materials for executive staff.
• Oversee office inventory activities by ordering requisitions, stocking and shipment receiving.
• Weed files as and when due and ensure that all diaries are up to date.
• Create organized filing system to manage department documents.
• Assist in preparation of routine correspondence and periodic reports.
• Developed and implemented improved filing systems for enhanced order and accuracy.
• Supervise dispatch of all outgoing correspondences.
• Greeted visitors, employees and clients politely and professionally for excellent reception service.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted available products and services to customers during service, account management, and order calls.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

● Go on a monitoring exercise the NABCO Coordinator.

● Update records about NABCO trainees.

● Validate trainees’ allowances/stipends

● Educate trainees about new developments in the program.

• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• ● Perform any duty assigned by District Coordinator.

• Welcomed visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Updated staff leaves (Annual, Sick, Maternity etc)
• Checking and writing jobs in the system every morning.
• Writing waybills and job tickets for clients.
• Typing for the Design Department.
• Maintained visitor log for entering and leaving facility for security purposes.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Receiving and Dispatching cheques and letters to Divisional Directors of the Commission.
• Preparation of payment vouchers.
• Preparation of cheque confirmation to be sent to the Bank of Ghana.
• Assisted in preparation of financial reports, budgeting and forecasting for executive office.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.