Overview
Work History
Education
Skills
Board Membership
Leadership Profile
Hobbies and Interests
International Seminars Conferences
Timeline
Generic

Inusah Alhassan

Tamale

Overview

24
24
years of professional experience

Work History

Sector Manager

Serene Insurance Company Ltd
12.2024 - Current
  • Lead and motivate a team of insurance professionals.
  • Set sales targets and monitor performance.
  • Provide training and development opportunities for team members.
  • Contribute to meeting sales targets.
  • Expand the company's customer base by sourcing and communicating with potential clients.
  • Develop insurance quotes, explain insurance policies, and successfully close sales.
  • Build and maintain strong relationships with clients.
  • Address customer inquiries and complaints promptly and effectively.
  • Provide excellent customer service

Sector Manager

Glico General Insurance Company Ltd
02.2024 - 07.2024
  • Develop strategic plans for the marketing of new products or to expand the market for existing products; maintains and develop relationship with existing and potential clients.
  • Coordinates sales distribution by establishing sale territories, quotas, and goals.
  • Hire and establish training programs for sales representatives.
  • Preparation of annual Premium Income and Expenditure Budget.
  • Develop and negotiate compensation plan with sales and distribution channels.
  • Review individual applications for insurance to evaluate the extent of risk involve and determine acceptance of application.
  • Review and settle insurance Claims promptly, whilst ensuring that payment and settlements have been made in according with the company practices and procedures.
  • Ensuring that the Branch Consistently Meet and Exceed its Sales Target.
  • Monitoring and checking daily receipts and payment to ensure accuracy.

Regional Manager

Vanguard Assurance Co. Ltd
03.2017 - 07.2017
  • Develop strategic plans for the marketing of new products or to expand the market for existing products; maintains and develop relationship with existing and potential clients.

Marketing Officer

Vanguard Assurance Co. Ltd
10.2004 - 11.2007
  • Assist in planning and implementation of promotional, advertising Strategies as well as coordinating and reporting on Branch sales activities.
  • Prospecting for customers and product presentation.
  • Establishing closer relationships with customers and other organizations within my territory to facilitate market development and penetration.
  • Extensive customer service and problem resolution responsibilities.
  • Underwriting of insurance policies.
  • Preparing Premium quotations for customers.

Branch Supervisor

Express Funds Int. Money Transfer Ltd.
05.2003 - 10.2004
  • Provide administrative support and Treasury Management.
  • Reconcile daily receipts and payments.
  • Protecting and promoting Business image and Assets.
  • Policies implementation and strict adherence to Rules and Regulations relating to remittance payment.
  • Undertaking species duties.
  • Ensuring regular submission of branch returns.
  • Initiating and implement comprehensive sales strategies in accordance with the company's functional strategies.
  • Ensuring Staff welfare and proper record keeping.

Customer Service Officer

Express Funds Int. Money Transfer
08.2002 - 05.2003
  • Assisting customers in receiving quick and satisfactory service, answering, and resolution of problems.
  • Prospecting for customer.
  • Receiving and inputting daily transactions as well as recording them manually.
  • Making of inter- branch transfers.
  • Assist the branch manager in monitoring and disbursing of funds to beneficiaries.
  • Manage the office petty cash, keep and control inventory of all branch assets.

Administrative Assistant

Eu Micro Project
11.2001 - 07.2002
  • Composing letters and other office memos as required and answering telephone calls.
  • Welcoming Clients and guests.
  • Arranging meetings and scheduling events.
  • Preparing reports.
  • Working with Customers and Third Vendors.
  • Managing Calendar and Travel Plan of the office & senior officers.
  • Taking quotation of items from suppliers and Mail handling.
  • Data entry.
  • Conducting and reporting monthly, market survey in Tamale Municipality with regards to price of building materials.
  • Ensure proper documentation and filling of all project reports and correspondence.
  • Ensuring regular and proper maintenance of office equipment.
  • Maintains supplies of inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting order from Head Office and verifying receipt of supplies.

Education

Advanced Diploma - Insurance

Chartered Insurance Institute
01.2018

MBA -

University of Chester
01.2016

Int. PGDip - Management Practice

RisXcel Global Education
01.2013

Bachelor of Management Studies -

University of Cape Coast
01.2008

HND - Marketing

Sunyani Polytechnic
01.2000

SSCE -

Tamale Senior High School
01.1996

Skills

  • Operations management
  • Sales management
  • Human resources management
  • Customer relations
  • Team management
  • Motivational leadership
  • Staff development
  • Teamwork and collaboration
  • Meeting facilitation
  • Innovation management
  • Problem-solving abilities
  • Excellent communication
  • Effective communication
  • Verbal and written communication
  • Customer service management
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Adherence to high customer service standards
  • Exceptional interpersonal communication
  • Complaint resolution
  • Team building and leadership
  • Customer relationship management (CRM)
  • Exceptional telephone etiquette

Board Membership

Tizaa Rural Bank Ltd., 10/22, Present, Ensure a well-structured selection process for Key Management Personnel., Uphold obligations to stakeholders., Approve and monitor overall business strategies., Consider and approve annual budget., Oversee implementation of internal control system and corporate governance framework.

Leadership Profile

  • Chairman, Board RISK, Cyber & AML Sub-Committee, Tizaa Rural Bank, 2022, Present
  • Treasurer, Association of Rural Banks Northern Chapter, 2022, Present
  • Course Secretary (Marketing), Sunyani Polytechnic, 1999, 2001

Hobbies and Interests

  • Reading novels, visiting friends and research
  • Listening to news and music

International Seminars Conferences

  • International Conference on Agricultural Insurance, 05/18, International Institute of Tropical Agriculture (IITA) Headquarters, Ibadan, Oyo, Nigeria
  • International Conference on Agricultural Insurance, 04/19, International Institute of Tropical Agriculture (IITA) Headquarters, Ibadan, Oyo, Nigeria

Timeline

Sector Manager

Serene Insurance Company Ltd
12.2024 - Current

Sector Manager

Glico General Insurance Company Ltd
02.2024 - 07.2024

Regional Manager

Vanguard Assurance Co. Ltd
03.2017 - 07.2017

Marketing Officer

Vanguard Assurance Co. Ltd
10.2004 - 11.2007

Branch Supervisor

Express Funds Int. Money Transfer Ltd.
05.2003 - 10.2004

Customer Service Officer

Express Funds Int. Money Transfer
08.2002 - 05.2003

Administrative Assistant

Eu Micro Project
11.2001 - 07.2002

Advanced Diploma - Insurance

Chartered Insurance Institute

MBA -

University of Chester

Int. PGDip - Management Practice

RisXcel Global Education

Bachelor of Management Studies -

University of Cape Coast

HND - Marketing

Sunyani Polytechnic

SSCE -

Tamale Senior High School

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Inusah Alhassan