Illashau Abdulhamidu

IT Specialist

Provided technical support and troubleshooting for over 600 clients, addressing hardware and software issues for personal computers, laptops, and servers.
Conducted routine maintenance and upgrades on computer systems, including installing new software applications and performing hardware replacements.
Diagnosed and resolved network connectivity issues, utilizing LAN/WAN Configuration.
Ensure the safe operation of our equipment and the safety of our Employees.
Maintain the high quality standards of our products and address quality items with a high sense of urgency.
Work with a team of employees to operate and optimize high speed equipment and technology, including collaboration with Maintenance and Process Support staff.
Perform product and grade changeovers based on the planned schedule.
Maintain, monitor, troubleshoot, and/or adjust equipment and technology to maximize performance, as well as input measurements into computer systems.
Respond to defects or issues with the machine, i.e., lights, alarms and visual indicators to ensure conformance to company standards.
Handle and feed a variety of raw materials into machinery and equipment required to maintain production.
Perform general housekeeping duties to support safety and quality standards and troubleshooting tools to ensure optimal performance.
Assisted in the deployment of new IT infrastructure projects, working closely with the network team to configure routers, switches, and firewalls.
Provided training and support for end-users on software applications, enhancing user competence and satisfaction through tailored training sessions.
Maintained meticulous documentation of repair processes, installations, and user interactions, contributing to a knowledge base that improved troubleshooting efficiency by 100%.
Collaborated with cross-functional teams to identify and eliminate recurring technical problems, leading to a decrease in service requests by 100%.
Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
Clarify and understand customers’ needs and take them to the best solution(s) for their projects.
Maintain knowledge of current sales and promotions.
Take initiative and confidently direct customer interactions.
Produce quotes, material lists and follows up.
Demonstrate high standards of safety and customer service.
Resolve customer challenges quickly and efficiently.
Continually learn about products and market conditions.
Excellent communication and team player.
Sales and customer service experience.
Possess a high level of attention to details.
Ability to lift 55 lbs.
Ability to work days/evening/weekends (rotating shifts).
Ability to learn and operate the applicable computer system (D635) used to process orders.
Technical Troubleshooting & Repair.
Diagnose and resolve hardware/software issues (desktops, laptops, servers, peripherals).
Repair or replace faulty components (motherboards, RAM, hard drives, power supplies).
Network Configuration & Management.
Install, configure, and maintain routers, switches, firewalls, and wireless access points.
TCP/IP, DNS, DHCP, VLANs, VPNs, and subletting expertise.
Monitor network performance and optimize bandwidth.
Operating System & Software Proficiency.
Install, configure, and update Windows, Linux, and macOS systems.
Manage user accounts, permissions, and group policies (Active Directory).
Scripting basics (PowerShell, Bash, Python) for automation.
Cybersecurity Fundamentals.
Implement firewalls, antivirus, and intrusion detection/prevention systems (IDS/IPS).
Conduct vulnerability assessments and apply patches/updates.
Data encryption and secure network practices.
Cloud & Virtualization.
Deploy and manage virtual environments (VMware, Hyper-V).
Basic cloud infrastructure knowledge (AWS, Azure, Google Cloud).
Customer Service & Communication.
Provide clear technical support to non-technical users.
Document solutions and maintain service records.
Data Backup & Recovery.
Design backup strategies (local/cloud) and disaster recovery plans.
Recover lost/corrupted data using tools like Clonezilla or Veeam.
Peripheral & Device Management.
Install/configure printers, scanners, VoIP phones, and IoT devices.
Certifications (Optional but Preferred): CompTIA A+, Network+, Security+; Cisco CCNA; Microsoft MTA.
Emerging Technologies: Familiarity with IoT, SDN (Software-Defined Networking), and 5G trends.
Soft Skill: Problem-solving, attention to detail, time management, teamwork.
Efficient with computers.
Good communication skills.
Comfortable working alone or as part of a group.
Able to work with little or no supervision.
Able to prioritize workload.
Able to adapt to new situations easily.
Self-motivated.
Networking Repairing and services of computers (desktop & laptop).
Proficient in Windows, macOS, and Linux operating systems.
Skilled in computer hardware repair and troubleshooting.
Experience with network configuration and security protocols.
Strong customer service and communication skills.
Excellent problem-solving abilities and attention to detail.

Summary

Overview

Work History

IT Specialist

Education

Bachelor of Arts - Integrated Devoploment Studies: Economics and Entrepreneureship Deveploment option

A+ Certificate And Diploma - Information Technology

Skills

Certification

Languages

References

Hobbies and Interests

Personal Information

Home Town

Languages

Timeline

IT Specialist

Bachelor of Arts - Integrated Devoploment Studies: Economics and Entrepreneureship Deveploment option

A+ Certificate And Diploma - Information Technology

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