Ibrahim Mohammed
Nsuta sekyere central
Summary
Experienced in providing top-notch customer service as an Airport Passenger Service Agent. Skills include effective communication, problem-solving, and maintaining calm under pressure, ensuring passenger satisfaction and comfort at all times. Made significant impacts in previous roles by improving efficiency of check-in processes and resolving passenger concerns promptly.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Airport Passenger Service Agent
DULCO LLC
Dubai
06.2021 - 09.2024
- Provided information on flight schedules and gate assignments.
- Handled passenger inquiries and resolved issues efficiently.
- Assisted passengers with ticketing and check-in procedures.
- Coordinated with ground staff for smooth boarding processes.
- Operated baggage handling systems to manage luggage flow.
- Trained new team members on customer service standards.
- Maintained cleanliness and organization in the passenger service areas.
- Provided assistance to unaccompanied minors during travel process.
- Assisted passengers in making flight connections.
- Provided boarding passes and luggage tags to customers.
- Communicated regularly with other staff members for updates on flight status.
- Ensured compliance with safety regulations and airline policies.
- Assisted disabled passengers during boarding, deplaning, and connecting flights.
Education
Aviation
Aviation College
Dubai , UAENsuta Presby High School
Nsuta, Ghana 06.2005 - 09.2010
Skills
- Flight information management
- Ticketing systems
- Passenger handling procedures
- Airline policies
- Customer relationship management
- Communication strategies
- Attention to detail
- Training and onboarding
- Service recovery techniques
Affiliations
- Learning new skills
- Reading
- Football
Languages
- English
- English
Timeline
Airport Passenger Service Agent
DULCO LLC
06.2021 - 09.2024
Nsuta Presby High School
06.2005 - 09.2010
Aviation
Aviation College