Ibrahim Jamal Rauf
Summary
Intelligent, results-driven, and ambitious professional prepared to contribute to dynamic, quality-focused organizations, ensuring optimal utilization of skills and potential for mutual growth.
Overview
13
13
years of professional experience
Work History
Senior IT Manager
HO TEACHING HOSPITAL
10.2023 - Current
- Supervise/develop IT solutions to improve service delivery within the assigned SUB-BMC
- Managed ICT infrastructure, delivering solutions that enhanced service delivery.
- Set up and manage centralized server systems ()
- Set up, maintain and manage network infrastructure (LAN, WAN, Network devices) in the assigned SUB-BMC in the facility.
- Install, configure and customize computer hardware and software
- Troubleshoot all digital platforms in assigned domains, computing devices and fix all IT related incidents identified
- Provided technical support to subordinates during operations.
- Perform daily checks on IT equipment to ensure they are functional.
- Tracked IT systems continuously and executed necessary interventions.
- Provide periodic planned preventive maintenance of computers and other computing devices
- Provide security (confidentiality, integrity and availability) and privacy of clients’ data
- Provide technical support for the efficient use of virtual and online platforms (i.e., Zoom, Google Teams, etc.)
- Proactively monitor system logs and activity of all servers at all decentralized levels
- Perform any other functions as may be assigned
IT Manager (Internal Medicine Sub-BMC)
HO TEACHING HOSPITAL
01.2022 - Current
- Ensure that all hardware devices used at the Sub-BMC and are working efficiently and troubleshoot any system malfunctions
- Ensure that all devices in the Sub-BMC are connected to the network and are able to use the network resources
- Ensure that all softwis used at the Sub-BMC are running and troubleshoot any system errors that may come up.
- Provide technical support and advice on ICT to SUB-BMC management team
- Provide support services for all ICT related issues as is needed in the sub- BMC
- Participated in planning, budgeting, and performance reviews at Sub-BMC.
- Performed extra official duties designated by the organization.
- You will be answerable to the head of it in execution of all your duties.
Senior Administrative Manager
HO TEACHING HOSPITAL
04.2022 - 01.2023
- Facilitated training for staff on National Health Care Management System (LHIMS), enhancing system proficiency.
- Provided user support services for staff on IT software, hardware, and networking issues, ensuring operational continuity.
- Developed step-by-step guide for internal clinical procedures and protocols to assist staff in navigating EMR systems.
- Composed and organized correspondence for the IT Office to facilitate communication.
Administrative Manager
HO TEACHING HOSPITAL
05.2019 - 01.2022
- Facilitated training for staff on Hospital and Administrative Management System (HAMS) to enhance operational competency.
- Liaised with Info Tech Systems on user management, access levels, and system configuration within HAMS to ensure effective system utilization.
- Provided user support services for IT software, hardware, and networking issues, addressing staff queries to minimize downtime.
- Drafted and organized correspondence for the IT Office to facilitate communication.
Managerial Assistant
GHANA PORTS AND HARBOURS AUTHORITY
09.2015 - 07.2016
Intern (Management Information System)
VOLTA RIVER AUTHORITY
06.2014 - 08.2014
- Resolved technical problems with PCs
- Diagnosis of hardware fault
- Configured and managed network systems to ensure reliable connectivity
- Configuration of Networks, Printers, Switches, Wireless Networks and Routers
- Diagnosed and repaired faults in fibre optic connections to restore service
- Established network connections using UTP cabling
- Installed and configured software programs to support operational needs
- Installed and configured Windows operating systems
- Setup of Outlook/Internet/Microsoft Exchange
Intern (Management Information System)
GHANA PORTS AND HARBOURS AUTHORITY
05.2013 - 08.2013
- Configured and deployed software and hardware systems to support organizational operations.
- Resolved P.C. issues by diagnosing and repairing hardware and software, ensuring system reliability.
- Established network connections using UTP cables to facilitate communication between devices.
- Diagnosis of hardware faults
- Windows Installation and Configuration
- Configuration of Client P.C. to Windows 2003 Server.
Education
Bachelor of Science (BSc) - Management with Computing
REGENT UNIVERSITY COLLEGE OF SCIENCE AND TECHNOLOGY
05-2015
Advance certificate - Information Technology
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY (NIIT)
03-2012
West African Secondary School Certificate Examination -
SHAMA SENIOR HIGH SCHOOL
01-2011
Basic Education Certificate Examination -
SEVENTH-DAY ADVENTIST JUNIOR HIGH SCHOOL
01-2007
Skills
- IT infrastructure
- Information security
- Change management
- Software configuration
- Hardware installation
- Network troubleshooting
- Software maintenance
- Application support
- Strategic planning
- Business alignment
- Team leadership
- Staff development
- Problem solving
- Self-discipline
- Initiative
- Team player
- Information security
Mobile Numbers
- +233 543788441
- +233509586996
References
- Mr. Ahmed Tijani, Head of IT (Ho Teaching Hospital), Ho, Volta, +233243526118
- Mr. Nana Yaw Boadi, President (Regent University College of Science and Technology), McCarthy Hill, Accra, Greater Accra, +233246543736
Hobbies and Interests
- Playing of volleyball
- Reading
- Research.
- Surfing the internet
- Listening to music
Languages
- English
- Fante
- Twi
- Gonja
- Hausa
Training And Leadership Skills
Google ads training (2013/2014)
Personal Qualities
- Excellent working knowledge of Microsoft Office (Word, Excel, Access, and PowerPoint).
- AI powered frameworks and predictive analyses systems integrations and digitalization of business/organizational process flows.
- Research into emerging technologies and innovations.
- Knowledge in Machine learning (ML) and Large Language Models (LLMs).
- Adequate knowledge CI/CD Pipelines in the use Git & GitHub framework.
- Excellent working knowledge of software installations and has adequate knowledge about the internet.
Affiliations
Developed a Non-Consumable Tax Exemption Lookup Analysis Platform where system perform analysis on non-taxed consumable items in the facility uploaded onto the platform, cross-reference non-taxed consumable with the Tax Exemption Policy document, cross-matching and extract supporting policy clauses inline with the non-taxed consumables entered or selected for further processing and other auditing purposes.
Timeline
Senior IT Manager
HO TEACHING HOSPITAL
10.2023 - Current
Senior Administrative Manager
HO TEACHING HOSPITAL
04.2022 - 01.2023
IT Manager (Internal Medicine Sub-BMC)
HO TEACHING HOSPITAL
01.2022 - Current
Administrative Manager
HO TEACHING HOSPITAL
05.2019 - 01.2022
Managerial Assistant
GHANA PORTS AND HARBOURS AUTHORITY
09.2015 - 07.2016
Intern (Management Information System)
VOLTA RIVER AUTHORITY
06.2014 - 08.2014
Intern (Management Information System)
GHANA PORTS AND HARBOURS AUTHORITY
05.2013 - 08.2013
Bachelor of Science (BSc) - Management with Computing
REGENT UNIVERSITY COLLEGE OF SCIENCE AND TECHNOLOGY
Advance certificate - Information Technology
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY (NIIT)
West African Secondary School Certificate Examination -
SHAMA SENIOR HIGH SCHOOL
Basic Education Certificate Examination -
SEVENTH-DAY ADVENTIST JUNIOR HIGH SCHOOL