IBABATU ISSAH
OBUASI
Summary
Proven Customer Service Representative at GCB, excelling in problem-solving and data entry, significantly enhancing customer loyalty and satisfaction. Expert in managing high-stress situations with empathy and critical thinking, achieving efficient resolutions. Demonstrates exceptional active listening and customer relations, fostering positive outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
GCB
10.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
MARKETING
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
GHANA 11.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Certification
Dunkwa Traders Co-Operative credit Union 2021/2022
Dunkwa Traders Co-Operative credit Union 2022/2023
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
GCB
10.2023 - 10.2024
MARKETING
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
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