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Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Experienced Computing System and Networking Administrator proficient in managing and securing IT infrastructure. Skilled in troubleshooting and optimizing systems for maximum efficiency. Strong communicator dedicated to delivering exceptional support to users.

Excellent organization & time management skills. Polished leadership skills, with the ability to motivate and positively affect people. Leadership to team members in time sensitive projects for delivering excellent service and project completion. Expertise in project coordinating, and task prioritization in IT environments. Excellent communication skills with internal departments and end users to define and support emerging issues. Analytical and Critical Thinking. Excellent team player, leader and independent role model. Microsoft SQL Server DBA Certification. Extensive support and service experience in various sectors of Information Technology unit combining technical and leadership aspects of IT. – 17 years of experience Exceptional End User and Management relationship skills, very familiar with small to larger scale organizations, customer expectancy from a service standpoint, achievable goal setting, goal accomplishments, project executions and building great infrastructure teams to manage each phase of IT projects. Great deliverables lead by dedicated work – 17 years of experience Deployment of MS Security Patches and MS SW Updates –GM for 18 months and ADP for 2 years. Testing/Editing deployment scripts, software images, push images via SCCM and USMT tools, mirror images - GM for 18 months and ADP for 2 years. Adherence to Change Management process, thorough understanding and severity awareness – Continual practice of business policies and R&D business applications. Proficient with Remedy, TrackIt, Magic, CA and many more Helpdesk Ticketing systems. MS Office products, Project Management Tools.
Solution-focused professional with rich background in architecting and deploying innovative solutions tailored to meet specific client needs. Known for collaborative approach and results-driven mindset, consistently delivering high-quality outcomes. Trusted for adaptability and deep proficiency in cloud computing and enterprise architecture.

Seeking a suitable position with a progressive organization that offers opportunities for self-improvement and career progression while contributing to the growth of the organization.
A competent IT professional with extensive expertise in telecommunications engineering. Possess the key skills to troubleshoot, configure and manage computer hardware, software, telecommunication systems and data network systems. Proven skills in coordinating operations, maintaining records and completing daily logs and reports. Experienced in accurately and efficiently managing schedules, inspections and corrective actions.

Humphrey Nelson

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Infrastructure(networking)assistant

Intern

computer assistant

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BSc - Information Technology

Science

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Infrastructure(networking)assistant

Intern

computer assistant

BSc - Information Technology

Science

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