Director of Human Resources with extensive experience in employee management, strategic planning, and organizational development. Proven ability to implement innovative HR initiatives that optimize workforce efficiency and enhance productivity. Expertise in talent acquisition, benefits administration, and conflict resolution, leading to improved employee satisfaction and company performance. Achieved a $1.4 million reduction in personnel expenses through strategic HR initiatives in 2019, supporting effective employee engagement and regulatory compliance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director – HR and Administration
Ghana Export Promotions Authority
Accra
02.2024 - Current
Executed comprehensive HR audit and implemented 10 strategic interventions for improvement.
Managed HR business partnership model to enhance interdepartmental collaboration.
Finalized annual collective agreement renewal, resolving outstanding matters since November 2022.
Implemented quarterly bonus program to incentivize performance excellence.
Oversaw medical services to ensure regulatory compliance and accessibility.
Facilitated training programs to promote workforce capabilities and professional development.
Analyzed workforce data to guide strategic HR initiatives and decision-making.
Coordinated compliance with labor laws and regulations in HR practices.
Team Lead
Africa HR Connect Ltd.
Accra
07.2020 - 01.2024
Established HR firm and provided off-site HR services for four key clients in mining, manufacturing, and port operations.
Collaborated with management to design employee development programs.
Implemented strategies to take advantage of new opportunities.
Managed contract termination for 20 employees due to loss of principal company contract in July 2022.
Conducted HR audits and executed staff rationalization exercises to optimize workforce efficiency.
Performed executive searches to identify top talent for client organizations.
Organized client meetings to provide project updates.
Regional HR Business Partner, West Africa
Maxam Ghana Limited
Accra
06.2013 - 05.2020
Managed West Africa business comprising 10 entities across 9 countries as Executive Committee member.
Provided HR consultation to senior management on a wide range of topics including employee relations, performance management, and organizational development.
Achieved $1.4 million personnel expense reduction in 2019/2020 fiscal year.
Developed HR strategies aligned with regional business goals and workforce needs.
Fostered harmonious industrial relations in 8 out of 9 countries during 7-year tenure as Regional HR Head.
Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
Led change management initiatives to support organizational restructuring and growth efforts.
Reduced overhead costs by cutting staff by over 60 employees across West Africa.
Created and implemented employee retention strategies.
Implemented performance management system (Dialogues 4U) for key leadership across West Africa.
Lowered hotel accommodation costs by over $120,000 during 2018/2019 fiscal year.
Served as MIMTOPS Board Member overseeing GHS500 million pensions in Ghana Mining Industry.
Managed HR budget exceeding Euros-13 million across West Africa.
Coordinated compliance efforts for labor laws and company policies across regions.
Regional HR Manager – West Africa
KalTire Mining Tire Group
Takoradi
07.2012 - 06.2013
Contributed to strategic decision-making as member of Regional Executive Management Team.
Led recruitment efforts to attract top talent for regional mining operations.
Executed redeployment of 15 employees and oversaw project closure at Kinross Ghana, Chirano.
Collaborated with management teams to drive change in organizational culture and practices.
Developed and instituted HR policies and procedures for West Africa, including Ghana, Sierra Leone, and Mali.
Facilitated termination of two employee appointments at Kinross Ghana, Chirano.
Managed team of over 200 employees across West Africa, adapting to remote locations and diverse cultures.
Participated in job fairs and other external events aimed at recruiting talent.
Collaborated with senior management to develop strategies to improve employee engagement levels throughout the region.
Handled sensitive employee and company information with highest level of confidentiality and discretion.
HR Manager - Ghana
KalTire Mining Tire Group
Takoradi
02.2012 - 06.2012
Achieved promotion to HR Manager – West Africa due to outstanding performance in Ghana.
Developed and implemented a monthly Team briefing program to enhance communication across sites.
Managed exit processes for two employees due to redundancy efficiently.
Oversaw a team of over 140 employees in mining operations throughout Ghana.
Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
HR Specialist
Embassy of The United States of America
Accra
02.2010 - 01.2012
Led implementation of mission's medical plan despite initial resistance.
Trained over 30 supervisors in management leadership skills, enhancing team effectiveness.
Instituted HR Outreach initiative to address and resolve people-related issues.
Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
Conducted exit interviews to gather feedback on employee experiences and improvements.
Developed Expat’s Domestic Hiring Handbook to protect employee rights.
Executed annual performance evaluations and career development matters on schedule.
Conducted background checks and orientation, coordinating new employee onboarding process.
Reviewed job descriptions, identified necessary changes and updated accordingly.
Developed compensation plans including salary surveys, job evaluations, bonus plans.
Led diversity and inclusion initiatives, promoting an inclusive workplace culture that values diversity.
Addressed harassment allegations, work complaints or other employee concerns.
Oversaw a workforce of over 350 local employees and 130 American expatriates, ensuring operational efficiency.
Lecturer (Part-Time)
Garden City University College
Kumasi
08.2008 - 05.2010
Secured 97% student pass rate during end-of-semester exams.
Developed course materials for diverse academic programs at Garden City University College.
Created a positive learning environment by actively engaging with all students and incorporating technology and multimedia tools during class time.
Facilitated stimulating class discussions to encourage critical thinking and debate among students on contemporary issues.
Participated in academic committees, contributing to departmental decision-making and policy formation.
Mentored students in research projects and academic writing skills effectively.
HR Operations Manager
The Coca Cola Bottling Company of Ghana Limited
Kumasi
02.2002 - 02.2010
Managed two redundancy programs, facilitating exit of over 30 employees.
Implemented Personnel Director HR software to enhance HR efficiency.
Served as Lead Management Spokesperson for Wage Opener and Collective Agreement negotiations.
Increased training man-hours by over 200 percent within 18 months.
Resolved workers’ compensation issues, achieving over 20 percent cost savings for company.
Oversaw Workplace HIV/AIDS program for eight years with no incidents.
Successfully transitioned medical contractor in 2008 without industrial disputes.
Prepared reports regarding various aspects of HR operations on a monthly basis.
Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
Provided guidance to managers on appropriate disciplinary action when needed.
Facilitated regular meetings with staff members to discuss any issues they may have encountered at work.
Planned and executed eight annual durbars to promote employee engagement.
HR Associate
PricewaterhouseCoopers
Accra
03.2000 - 01.2002
Implemented and administered Ghana staff handbook to standardize HR policies.
Reduced outstanding staff vacation by over 50% within one year.
Conducted compensation survey for FMCG sector as part of a collaborative team.
Established in-house HR function previously managed under administration.
Organized boat-cruise retreat on Volta Lake, ensuring insurance coverage exceeding $25 million.
Assisted with recruitment efforts, such as posting job openings, reviewing resumes and conducting interviews.
Managed four recruitment consultancy projects for clients, enhancing talent acquisition processes.
Prepared reports related to HR metrics such as turnover rate, absenteeism rate.
Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Executed technical HR assignments for two clients, delivering tailored solutions.
Manager
African Magnet
Accra
10.1999 - 03.2000
Launched a small-scale business to facilitate trade between SMEs and foreign suppliers.
Enhanced communication strategies to strengthen relationships with international suppliers.
Implemented safety protocols to maintain a secure working environment for employees.
Enforced customer service standards and resolved customer problems to uphold quality service.
Provided leadership during times of organizational change or crisis situations.
Analyzed market trends and competitor activity to inform business strategy.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Services Executive
Tara Systems Ghana Limited
Accra
06.1998 - 10.1999
Successfully assisted HR & Admin. Manager to deploy Conditions of Service document and HR Manual.
Acquired Customs House Agency Certificate and reduced clearing cost by over 75%.
Part of a project team that developed a local HR software – “The Power Resource.”
Education
MBA -
University of Science and Technology
Kumasi
06.2006
BA - Law/Sociology
University of Science and Technology
Kumasi
06.1994
Skills
Effective collaboration
HR auditing
Regulatory compliance
Performance management
Customer focus
Talent acquisition and management
HR leadership
Labor regulations compliance
Union engagement
Records maintenance
Negotiation techniques
Interviewing techniques
Succession planning
Employee engagement
Employee surveys
Immigration support
Dispute mediation
Labor negotiations
Labor agreements
Payroll administration
Workforce reduction projects
HR policy development
HR process implementation
Adaptability
Resilience
Trust building
Employee engagement strategies
Change management
Performance appraisal
Complex problem solving
HR software proficiency
Employment law expertise
Innovation
Results orientation
Strategic HR alignment
Certification
CHRMP (Certified Human Resources Management Practitioner), Higher Learning Training Institute (HLTI), USA
Member – Society for Human Resource Management (SHRM), USA
Member – Chartered Institute of Human Resource Management (CIHRM), Ghana
Member – Ghana Association of Certified Mediators and Arbitrators (GHACMA), Ghana
Training
Job Evaluation and Salary Administration, 06/01/12, Inst. of Human Resource Mgt. Practitioners, Ghana
Effective Time Management, 09/01/11, Fastrac, Dept. Of state, USA (Online)
Basic Supervisory Skills, 09/01/10, Foreign Service Institute, Virginia – USA
Myerrs Briggs Type Indicator (MBTI), 09/01/10, Foreign Service Institute, Virginia - USA
Contracting Officer Representative, 08/01/10, Foreign Service Institute, Virginia – USA (Online)
Harassment & EEO, 11/01/11, Newly employed staff, U. S. Embassy, Accra, Ghana
Management Leadership Skills, 06/01/11, Supervisors, U. S. Embassy, Accra, Ghana
Preparing for Retirement, 12/01/09, Retrenched Employees, Vodafone Ghana National Pensions Act, 2008