Howard Eden Assan
P. O. Box MB 1560, Mamprobi, Accra - North
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager of Operations
WESTERN HEALTH & WELLNESS CONSULT
01.2018 - Current
- Trained and guided team members and maintain high productivity and performance metrics
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demand
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Increase customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
- Communicated best practices among on-site and external personnel to align efforts and goals
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Set and managed schedules to give proper coverage to required areas and meet customers service demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Spearheaded department training for appraisals of new components.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Complementary Healthcare Assistant Manager
Natural Therapeutic Centre
Accra
03.2017 - 11.2018
- Developed policies and procedures for effective client management
- Supervised team of seven therapists
- Managed application processes for facility and personnel certifications programs
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Spearheaded and implemented new projects to expand scope of engagement.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used coordination and planning skills to achieve results according to schedule.
Volunteer
National, Ghana Library Board
01.2015 - 01.2016
- Taught Children reading skills, numeracy and basic Arithmetic
- Helped pupils understand and do their School assignments
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Supported staff with clerical work and other office tasks.
- Freed full-time employees up for more critical work by completing clerical tasks and office work.
Health Services Administrator Trainee
Ledzekuku Krowor Municipal Assembly Hospital, Accra
02.2014 - 11.2014
- Managed team schedule and workflow between jobs
- Tracked and evaluated statistical data on healthcare activities to make effective program decisions
- Analyzed current programs to determine effectiveness
- Conducted routine facility inspections identify areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Collaborated with store manager to maintain daily operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications
Administrative/Accounts Officer
GRECO GHANA LIMITED
Accra
01.2006 - 03.2012
- Kept accurate financial records using Microsoft Excel
- Used Tally Accounting Software to manage company’s stock
- Computed and paid statutory Taxes (PAYE, Company Taxes), levies and dues VIT, DVLA and all corporate insurance renewals
- Coordinated with Banks for advice and International Bank Transfers
- Applied for Import Documents online through GCNet portal and applied for final documents for import purposes
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness personnel and activities
- Supported company leaders by managing budget, scheduling appointments and organizing itinerary, Visa and working permit renewal at Ghana Immigration Service
- Completed forms, reports, and records to immigration, banks and other agencies and follow up until required goals are achieved
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliation
- Established administrative work procedures to track staff’s daily task
- Liaised between clients and vendors and maintained effective lines of communication
- Built and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Prepared monthly reports for payment and account reconciliations and financial statements.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Input vendor payments and updated accounts to reflect new balances.
- Assisted cashiers with processing customer payments and documenting orders.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Optimized employee performance, output and morale through development of enticing incentive programs.
- Matched purchase orders with invoices and recorded necessary information
Education
Bachelor of Science - Business Administration, Health Services Admin.
University of Ghana Business School
Accra, Ghana 06.2015
Skills
- Natural Leadership
- MS Word, Excel, PowerPoint
- Team Supervision
- Operational policies and processing
- Healthcare programs management
- Oral and written communication skills
- Business Leadership
- Records Organization and Management
- Business Operations
- Administrative Management
- Policy Development and Enforcement
- Overseeing Employees
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Complementary Healthcare Assistance (CHA) March 2013, Traditional Medicine Practice Council (TMPC) Ministry of Health, Ghana. Certificate Number TAP00561
- Traditional Medicine Practice Council (TMPC) Ministry of Health, Ghana. Certificate Number CHA00697 Alternative Doctor (Alt. Dr.) November 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Manager of Operations
WESTERN HEALTH & WELLNESS CONSULT
01.2018 - Current
Complementary Healthcare Assistant Manager
Natural Therapeutic Centre
03.2017 - 11.2018
Volunteer
National, Ghana Library Board
01.2015 - 01.2016
Health Services Administrator Trainee
Ledzekuku Krowor Municipal Assembly Hospital, Accra
02.2014 - 11.2014
Administrative/Accounts Officer
GRECO GHANA LIMITED
01.2006 - 03.2012
Bachelor of Science - Business Administration, Health Services Admin.
University of Ghana Business School
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