HOUDA HADDAD
Accra
Summary
A sales professional with Seventeen(17)years' experience in the Hospitality , IT and Real Estate industry. Has worked in IT Software and Hardware, and Real Estate sales and marketing. Has a proven track record of sourcing for new business and turning them into sales.
KEY STRENGTHS
17years experience in customer service both face to face and phone based, Experience developing sales and marketing collateral, Ability to network with/connect with HNI on various business opportunities.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
16
16
years of professional experience
Work History
Sales Manager
Atlas Advisory Limited
03.2022 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales Manager
Magnolia Realty Ghana Limited
09.2020 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Senior Sales Consultant
Kass Towers
12.2019 - 04.2020
- Evaluated clients' needs and created plan of action to provide solutions.
- Exceeded customer requirements with accurate and deliverable solutions.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Streamlined key process for entire department by implementing method to improve efficiency.
Broker
Self Employed
04.2018 - 11.2019
- Conduct market research on High Level possible prospecting targets
- Originate and transactions
- Maintain and strengthen a large portfolio of clients
- Draw up and Manage sales budgets and meet targets
- Maintain great customer Relationships with High Net-worth Individuals (HNI)
Real Estate Broker
Appolonia Development Company Limited(Rendeavour)
08.2017 - 12.2018
- Conduct market research on High Level possible prospecting targets
- Originate and close Industrial/ Commercial/ Social transactions
- Maintain and strengthen a large portfolio of clients l Manage sales budgets and meet targets
- Maintain great customer Relationships with our High Net-worth Individuals (HNI), Sales & Marketing , Rentals, Relocation Services
- Generate detailed lists of properties on the market
- Advise clients on prices, market conditions and other related information
- Solicit potential clients to buy, sell or rent properties
- Prepare all necessary documents for each transaction
- Promote Properties through advertisements and/or open houses Relocations- Accommodation (Long & Short Term),Transportation Arrangements, etc.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Arranged for inspections and surveys of sold properties.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Compared properties possessing similar features to determine competitive market prices.
- Generated leads and qualified prospects, facilitating smooth property transactions.
Sales Executive
Mirage Residence/Yagmur Group
03.2017 - 07.2017
- Real Estate Construction and Sales
- Key responsibilities
- Develop and execute sales strategies
- Maintain and strengthen a large portfolio of clients
- Manage sales budgets and meet targets
Sales Executive
Axxend Corporation, Microsoft EDA
04.2016 - 12.2016
- Develop relationships across targeted accounts
- Review pricing and service levels
- Identify new sales and marketing opportunities
- Develop product literature and sales collateral
- Work closely with Microsoft to Market new products to new and existing clients
- Organizing training programs for clients
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Sales Executive
IPMC
04.2014 - 04.2016
- IT Training, Software and Hardware products
- Identify new sales opportunities
- Develop and strengthen relationships across targeted accounts
- Responding to and resolving client issues and/or complaints
- Software and Hardware product sales to BFSI Accounts
- Contributed to event marketing, sales and brand promotion.
Front Office Executive
Holiday Inn Hotel
08.2012 - 10.2013
- Key responsibilities l Reservations l
- Guest Relations l Reception l
- Switchboard
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Part-Time Salesperson
Internet Ghana Limited
06.2007 - 04.2008
- Sales and Marketing
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Contributed to event marketing, sales and brand promotion.
Education
Bachelor of Arts - Political Studies
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana06.2012
Senior High School Certificate -
Amasaman Senior High Technical School
Accra, Ghana2008
Skills
- Product Knowledge
- Product and Service Management
- Coaching and Mentoring
- Sales Presentation
- Goals and Performance
- Persuasive Negotiations
- Market Research
- Sales Expertise
- Sales Process
Hobbies
I like to spent my extra time in Fine Arts and Crafts. I love to paint and DIY. I am also interested in Interior Decor and organizing. I love to cook and travel as well.
Timeline
Sales Manager
Atlas Advisory Limited
03.2022 - 03.2023
Sales Manager
Magnolia Realty Ghana Limited
09.2020 - 03.2023
Senior Sales Consultant
Kass Towers
12.2019 - 04.2020
Broker
Self Employed
04.2018 - 11.2019
Real Estate Broker
Appolonia Development Company Limited(Rendeavour)
08.2017 - 12.2018
Sales Executive
Mirage Residence/Yagmur Group
03.2017 - 07.2017
Sales Executive
Axxend Corporation, Microsoft EDA
04.2016 - 12.2016
Sales Executive
IPMC
04.2014 - 04.2016
Front Office Executive
Holiday Inn Hotel
08.2012 - 10.2013
Part-Time Salesperson
Internet Ghana Limited
06.2007 - 04.2008
Bachelor of Arts - Political Studies
Kwame Nkrumah University of Science And Technology
Senior High School Certificate -
Amasaman Senior High Technical School
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