Summary
Overview
Work History
Education
Skills
Timeline
Generic

HOPE KOFI WILLINGTON-SAM

ACCRA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Veteran restaurant manager ready to lead food and beverage service teams through careful training and empathetic management. Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level restaurant manager position. Ready to help team achieve company goals. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of over 15 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.

Overview

20
20
years of professional experience

Work History

Assistant Food and Beverage Manager

Eclipse Restaurant Mensvic
04.2023 - Current
  • Resolved customer complaints involving food or beverage quality and service.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Maintained highest standards for beverage quality and service.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Managed bar and wait staff and directed hiring program.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.

Supervisor

Starbites Chain Restaurant
07.2022 - 04.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Maintained database systems to track and analyze operational data.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Liaison Officer

The African Regent Hotel Airport
06.2017 - 07.2020
  • Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
  • Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
  • Prepared and delivered presentations and reports on liaison activities for internal and external stakeholders.
  • Liaised between internal departments and external partners to promote efficient communication and collaboration.
  • Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
  • Developed and implemented liaison initiatives to facilitate communication between departments and stakeholders.
  • Collaborated with other departments, identifying and addressing areas needing improvement.
  • Created and maintained organizational database of stakeholders and contacts for use by personnel.
  • Developed and implemented strategies to streamline communication between internal and external stakeholders.
  • Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
  • Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
  • Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
  • Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
  • Collected and analyzed data to identify trends and opportunities for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Generated reports detailing findings and recommendations.

Porter

The African Regent Hotel Airport
05.2014 - 06.2017
  • Communicated with coworkers and managers about completed duties.
  • Performed cleaning and maintenance duties as directed.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Completed sweeping, mopping, and window-cleaning.
  • Stored supplies safely and securely to prevent theft and damage.
  • Increased workplace safety by immediately reporting potential hazards.

Bar Assistant

The African Regent Hotel Airport
02.2011 - 05.2014
  • Greeted customers and provided friendly, knowledgeable service.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Assisted in setting up and breaking down bar area for special events.
  • Replaced empty kegs and soda syrups.
  • Restocked ice, condiments, and snacks.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Learned how to make wide variety of mixed drinks.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Delivered food to customers at bar and tables.
  • Operated POS system to collect payments from customers.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Mini Bar Attendant

The African Regent Hotel Airport
05.2010 - 01.2011
  • dusted surfaces to maintain spotless environment.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Checked appliances in guest rooms to determine good working order.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Processed customer payments and balanced cash drawers.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Distributed food to waiters and waitresses to serve to customers.

Cashier Assistant

The African Regent Hotel Airport
05.2010 - 06.2011
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new cashier team members in customer service and money handling processes.
  • Worked with other associates to support cashiers and management needs.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Helped clients transport large or bulky items into vehicles.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Performed cash, card and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Banquet Waiter

The African Regent Hotel Airport
07.2009 - 05.2010
  • Arranged linens and table settings according to seating plan and event theme.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule to meet event needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Prepared specialty desserts for customers for special occasions.
  • Monitored dietary restrictions and served guests with special needs.
  • Maintained clean and safe work environment.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Processed customer payments to accurately record transactions.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Monitored staff money handling for suspicious behaviors like card skimming.

Waiter

The African Regent Hotel Airport
02.2007 - 06.2009
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Trained new servers on restaurant policies and procedures.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Met with chef to review daily specials and menu changes.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Waiter

Imperial Perkins Chinese Restaurant
01.2005 - 02.2007
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Processed orders and sent to kitchen employees for preparation.

Catering Assistant

Fry And Bake
08.2003 - 01.2005
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw catering orders to verify accuracy and completeness.
  • Maintained flexible work schedule to meet event needs.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Monitored food preparation to determine correct temperature and proper cooking before serving.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Coordinated with various vendors to establish necessary supplies for events.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Developed menus for special occasions and catered events to match theme and requirements of clients.
  • Liaised with suppliers to acquire fresh produce, high quality and sufficient stock for events.
  • Followed food safety practices and sanitation guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained high personal grooming standards and uniform presentation.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Lifted and carried heavy materials.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Stocked and rotated food items according to expiration dates.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Pushed, pulled and transported large loads and objects.
  • Removed trash and cleaned kitchen garbage containers.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Trained new staff on food preparation and safety procedures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.

Education

Hospitality - Hotel Management

Wisconsin University College
Haatso

High School - Science Education

Our Lady of Mercy Senior Secondary School
Tema

Skills

  • Operations Oversight
  • Service Delivery Management
  • Cost Control
  • ABC Standards
  • Food and Beverage Operations
  • Expense Tracking
  • Performance Improvement
  • Staff Supervision
  • Kitchen Staff Coordination
  • Recruitment
  • Portion Control
  • Relationship Building
  • Event Coordination
  • Money Handling
  • Quality Assurance
  • Employee Supervision
  • Quality Control
  • Investigating Complaints
  • Inventory Management
  • Sales and Marketing
  • Front of House Management
  • Profitability Optimization
  • Recruitment and Hiring
  • Calendar and Scheduling Software
  • Hiring and Training
  • Operations Management
  • Reliable and Responsible
  • Cost Controls
  • Customer Retention
  • Back of House Management
  • Inventory Management Software
  • Delegating Assignments and Tasks
  • Scheduling Staff
  • Database Interface and Query Software
  • Calm and Pleasant Demeanor
  • Sales Promotion
  • Problem-Solving
  • Purchasing
  • Catering Services
  • Employee Performance Evaluations
  • Sanitation
  • Safe Food Handling
  • Menu Pricing and Writing
  • Equipment Maintenance and Repairs
  • Customer Service
  • Work Planning and Prioritization

Timeline

Assistant Food and Beverage Manager

Eclipse Restaurant Mensvic
04.2023 - Current

Supervisor

Starbites Chain Restaurant
07.2022 - 04.2023

Liaison Officer

The African Regent Hotel Airport
06.2017 - 07.2020

Porter

The African Regent Hotel Airport
05.2014 - 06.2017

Bar Assistant

The African Regent Hotel Airport
02.2011 - 05.2014

Mini Bar Attendant

The African Regent Hotel Airport
05.2010 - 01.2011

Cashier Assistant

The African Regent Hotel Airport
05.2010 - 06.2011

Banquet Waiter

The African Regent Hotel Airport
07.2009 - 05.2010

Waiter

The African Regent Hotel Airport
02.2007 - 06.2009

Waiter

Imperial Perkins Chinese Restaurant
01.2005 - 02.2007

Catering Assistant

Fry And Bake
08.2003 - 01.2005

Hospitality - Hotel Management

Wisconsin University College

High School - Science Education

Our Lady of Mercy Senior Secondary School

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HOPE KOFI WILLINGTON-SAM