- English (Proficient)
- Ewe (Native)
- Twi (Native)
Hodo Godwin
Administrative Assistant
Accra
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
Certifications
Work History
Graphic Designer & Data Entry Clerk (Secretary)
Akpenesco Enterprise (Sales & Money transfer)
- Developed creative design for print materials, brochures, banners, and signs
- Developed creative design for print materials, banners and signs
- Created engaging social media graphics that drove user engagement and increased online visibility
- Completed data entry tasks with accuracy and efficiency
- Organized, sorted, and checked input data against original documents
- Sorted documents and maintained organized filing process
- Verified accuracy of data entered into system to produce error-free reports
- Entered data into various computer systems accurately using Microsoft Office Suite
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases
- Followed established procedures to enter and process data correctly
- Entered numerical data into databases with speed and accuracy using 10-key pad
Teaching Assistant
Columbus School Complex
- Established positive relationships with students, parents, fellow teachers and school administrators
- Helped students master learning concepts through one-on-one and small group tutoring
- Assisted teachers with lesson preparation and curriculum implementation.
- Supported classroom activities, tutoring, and reviewing work
- Worked with teacher to optimize learning plans based on student test grades and evaluations
- Completed daily reports on attendance and disciplinary performance
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
PC Support Specialist
Methodist University College
- Resolved service requests by individually troubleshooting and addressing user issues
- Trained users to operate and manage hardware and software
- Lent technical support, consulting and implementation services to maintain system performance thresholds
- Contacted manufacturers or vendors to resolve major hardware and software issues.
Data Entry Clerk
Halifax Central Library
- Scanned and stored files and records electronically to reduce paper files and secure data
- Collected and organized information for entry, prioritizing entries to increase efficiency
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Maintained database by entering new and updated customer and account information
- Transferred data from hard copies to digital databases, organizing information in new formats
- Proofread and edited documents to correct errors
- Followed data program techniques and procedures to maintain data entry requirements.
- Completed data entry tasks with accuracy and efficiency
Virtual Assistant
Personal Assistant
- Handled data entry tasks to help client spend more time on executive commitments
- Maintained filing and record keeping systems with efficiency and accuracy
- Created PowerPoint presentations to effectively communicate ideas
- Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments
- Collected email addresses of potential leads to conduct cold outreach and grow contact list.
Business Executive
Hollard Life Assurance
02.2024 - Current
- Enhanced customer satisfaction, addressing and resolving client concerns promptly and professionally.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality standards.
- Participated in monthly training on latest technology trends and products in industry.
- Developed strategy to combat increased competitive presence within territory.
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
Bachelor of Computer Science - Information Technology
Brigham Young University (BYU IDAHO)
Distance 05.2001 -
PC Support Diploma - undefined
Methodist University College (Accra-Ghana)
WASSCE - undefined
Methodist Day Senior High School
W3 Diploma Certificate - undefined
W3 Schools
Certificate (Introduction to Cybercrime) - undefined
SkillUp by Simplilearn
BECE -
Columbus School Complex
Skills
Project Management Abilities
Haircolor
Black
Eyecolor
Brown
Skincolor
African
Height
165mm
Personal Information
- Date of Birth: 03/28/03
- Gender: Male
- Nationality: Ghanaian
- Marital Status: Single
- Religion: Christian
Contact
0596511930, 0535551047, hodogodwin0@gmail.com
References
- Mr. Hodo James, 0242027231
- Mr. Mawuli Akli, 0549467103
- Mr. Robert Ayeh, 0552070037
- Mr. Reuben Lempu, 0547164248
Languages
Accomplishments
- Maintained an average typing speed of 40 WPM on all assignments.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Printed up to 500 documents per hour without errors.
- Documented and resolved Printer toner Issues which led to stunning printout.
Software
Microsoft Office Suite
CorelDraw Graphic Suite
Adobe Photoshop
Google Suite
Calender
Slack
Anydesk
Zoom
Google Drive
Certification
Cybercrime Training - 1 year
Interests
Computer studies
Video Games
Team Player
Research
Timeline
Certified Data Entry Clerk, Hollard Life Assurance - 1 year
07-2024
Business Executive
Hollard Life Assurance
02.2024 - Current
Cybercrime Training - 1 year
08-2023
Graphic Design Training -3 years
07-2023
Certified Computer support specialist, Methodist University - 3 years
11-2022
Bachelor of Computer Science - Information Technology
Brigham Young University (BYU IDAHO)
05.2001 -
Graphic Designer & Data Entry Clerk (Secretary)
Akpenesco Enterprise (Sales & Money transfer)
Teaching Assistant
Columbus School Complex
PC Support Specialist
Methodist University College
Data Entry Clerk
Halifax Central Library
Virtual Assistant
Personal Assistant
PC Support Diploma - undefined
Methodist University College (Accra-Ghana)
WASSCE - undefined
Methodist Day Senior High School
W3 Diploma Certificate - undefined
W3 Schools
Certificate (Introduction to Cybercrime) - undefined
SkillUp by Simplilearn
BECE -
Columbus School Complex
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