Summary
Overview
Work History
Education
Skills
Certification
Other Experiences
References
Additional information
Languages
Timeline
Generic

HILLARY SACKEY

Accra

Summary

As an all-tech enthusiast and advertising lover, I have over four years of experience in project management and customer service. I am skilled in using various communication channels to enhance brand reputation, prioritize empathy, and deliver exceptional service to clients and customers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Project Manager

Adplus
03.2023 - Current
  • Maintain transparency and manage expectations, providing regular updates to project stakeholders on project progress, results, and any deviations from the plan
  • Diligently oversee risk assessments at every stage of the project's lifecycle, making sure preventive measures are in place to reduce possible setbacks and optimize outcomes
  • Facilitate innovative problem-solving within the team to overcome obstacles and optimize research processes, thereby assuring the timely and high-quality completion of the project.

Compliance Analyst

Adyen
01.2023 - 02.2023
  • Perform AML/KYC due diligence client reviews on clients such as Glovo, GoFundMe, Inditex Group, KLM, and Uber, ensuring strict adherence to the firm's AML & KYC requirements are met to uphold regulatory compliance
  • Conduct periodic reviews and refresh KYC documents of an existing client in accordance with their risk banding
  • Investigate and escalate all suspicious activity and financial crime (AML & Fraud) related issues with relevant proposals to protect the company.

User Support Agent

Kzemos Technologies
11.2021 - 05.2022
  • Educate customers about billing, payment processing, and support policies and procedures
  • Evaluate account and service histories to identify trends, using data to mitigate future issues
  • Provided timely solutions to client inquiries, effectively resolving concerns and promoting long-term loyalty.

National Service Personnel

Access Bank Ghana PLC
09.2020 - 08.2021
  • Assisted Relationship Managers in managing a diverse portfolio of clients, ensuring optimal satisfaction levels
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Maintained knowledge on banking products and distribution to provide optimal service support.

Education

Post Graduate Certificate - Management Information Systems

Ghana Communication Technology University
07.2023

Bachelor of Arts - Communication Studies

University of Media And Communication
11.2020

Skills

  • Project Management
  • Cross-Functional Collaboration
  • People and Client Management
  • Client Relationship Management

Certification

  • Google Ads Display, Google - Certified
  • Google Analytics, Google - Certified
  • Inbound Marketing, HubSpot Academy - Certified
  • Search Engine Optimization (SEO), HubSpot Academy - Certified
  • Microsoft Advertising Search - Certified
  • Project Management Professional Certification - Ongoing

Other Experiences

  • Muse Africa, Internship, 11/01/18, 12/01/18
  • GhOne Studio, Tv Presenter, 07/01/16, 09/01/18
  • Media General, Radio Intern, Onua Fm, 07/01/16, 08/01/16

References

  • Maria De la Vega Martínez (Former Team Lead Adyen)

mariadelavegamartinez@gmail.com

  • Selorm Noagbedzi (Country Manager Media Monitoring Ghana)

selorm@mediamonitoringgh.com


Additional information

  • Proficient in utilizing Trello as a powerful project management tool to streamline workflows, organize tasks, and enhance team collaboration effectively
  • Regularly engage in philanthropic endeavors, including donating clothes and essential items to support the less privileged in the community.

Languages

Spanish
Beginner (A1)

Timeline

Project Manager

Adplus
03.2023 - Current

Compliance Analyst

Adyen
01.2023 - 02.2023

User Support Agent

Kzemos Technologies
11.2021 - 05.2022

National Service Personnel

Access Bank Ghana PLC
09.2020 - 08.2021

Post Graduate Certificate - Management Information Systems

Ghana Communication Technology University

Bachelor of Arts - Communication Studies

University of Media And Communication
HILLARY SACKEY