Hilda Wegyah Ansah
London
Summary
Highly professional Front Office Receptionist with 3+ years of experience in luxury and high-volume hotel environments across London. Skilled in managing front desk operations, enhancing guest experiences, and resolving issues efficiently under pressure. Proficient in Opera PMS, Protel, and Guestline (Rexlynx), with strong knowledge of GDPR and data protection standards. Recognized for excellent communication, multitasking, and maintaining high hospitality standards while supporting smooth daily hotel operations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist
The Resident Covent Garden
London
2025.10 - 2026.03
- Managed high-volume guest check-ins and check-outs using Guestline system
- Handled reservations, OTA bookings, and guest enquiries professionally
- Processed payments and resolved billing queries accurately
- Delivered personalised guest experiences and recommendations
Receptionist
Knightsbridge Hotel (Firmdale)
London
2025.06 - 2025.10
- Delivered luxury front desk service in a boutique hotel environment
- Resolved guest issues quickly, ensuring high satisfaction
- Supported night audits and maintained accurate reports
- Coordinated with housekeeping and maintenance teams
Front Office Receptionist
Holiday Inn Bloomsbury
London
2024.02 - 2025.06
- Managed reservations and front desk operations using Opera PMS
- Handled calls, emails, and guest requests efficiently
- Resolved complaints and supported smooth daily operations
Receptionist (Day & Night)
Novotel London
London
2023.10 - 2024.02
- Performed day and night reception duties including audits
- Ensured billing accuracy and smooth shift handovers
- Assisted walk-in guests and provided concierge-style service
Front Desk Receptionist
Maaha Beach Resort
Ghana
2022.03 - 2023.07
- Managed guest check-ins, check-outs, and enquiries
- Maintained a welcoming and professional front desk environment
- Assisted in training new team members
Education
BA - Communication Design
Kwame Nkrumah University of Science and Technology
2019.01 - 2023.01
Professional Photography Programme
London Institute of Photography
Skills
- Front Desk Operations (Check-in/Check-out, Reservations, Guest Services)
- Opera PMS, Protel & Guestline (Rexlynx)
- Guest Relations & Complaint Resolution
- Billing, Payments & Financial Accuracy
- Strong Communication & Professional Etiquette
- Multitasking in Fast-Paced Environments
- Team Collaboration & Coordination
- Channel Managers (Bookingcom, Expedia systems)
- Fire Safety & Health & Safety
- Night Audit & Financial Reporting
- Food Allergen & Disability Awareness
- Guest Recovery Strategies
- End-of-Day Financial Reports
- Telephone Etiquette
- GDPR & Data Protection
- Pre-authorisation & Billing Procedures
- Meeting room preparation
- Email correspondence
- Hospitality standards
- Customer Service
Accomplishments
- Experience working in multiple 4- and 5-star London hotels
- Managed high guest volumes during peak periods with efficiency
- Delivered consistent high-quality guest service under pressure
- Maintained strong billing accuracy and operational standards
- Supported team operations across day and night shifts
Timeline
Receptionist
The Resident Covent Garden
2025.10 - 2026.03
Receptionist
Knightsbridge Hotel (Firmdale)
2025.06 - 2025.10
Front Office Receptionist
Holiday Inn Bloomsbury
2024.02 - 2025.06
Receptionist (Day & Night)
Novotel London
2023.10 - 2024.02
Front Desk Receptionist
Maaha Beach Resort
2022.03 - 2023.07
BA - Communication Design
Kwame Nkrumah University of Science and Technology
2019.01 - 2023.01
Professional Photography Programme
London Institute of Photography