HILDA NARTEY
AWOTWE
Accra
Summary
An enthusiastic, confident, and reliable professional with 14 years successful experience in project management. I have a vast experience of managing technically complex projects be it infrastructure or software and possesses a forward-thinking approach to the management of clients and assignments. I have a long track record of delivering complex projects with a global reach and can manage the project delivery team throughout the entire life cycle, from client enquiry to project sign-off. I possess excellent interpersonal skills, I can elicit cooperation from a wide variety of sources, including senior management, clients, and other departments. A detail-oriented team player with strong organizational skills, I can handle multiple projects simultaneously with a high degree of accuracy. I am organized and a dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals. I seek to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Trained in technical support and infrastructure management, I am knowledgeable about supporting users with in-person and remote assistance. I ensure my professional job is quality-driven, am a self-motivated individual with a superior work ethic and diligent nature.
Overview
17
17
years of professional experience
12
12
years of post-secondary education
Work History
I.T Assistant
Newmont Ghana Gold Ltd
Ahafo
08.2008 - 10.2010
- Responsible for coordinating departmental Travel and Accommodation Requests
- Coordinate all safety activities with other departments.
- HSLP Safety and Safety Timeout Meetings, Environmental Inspections etc.
- Coordinate all departmental request for both Ellipse and Request Management (RM) Ensuring proper management and updating Ghana Phone Directory on intranet (Goldnet)
- Organizing refresher training for Request Management (RM) approvers as well as assisting departmental administrative assistants in using the tool
- Review and document IT business procedures.
National Service Personnel
St. Thomas Aquinas SHS
Accra
09.2007 - 07.2008
- Responsible for updating database system of school.
- Entering of results into system and generation end of term report cards for students
- Teaching of basic IT such as Introduction to Computers, and Microsoft office application (Word, Excel, PowerPoint, etc.)
- Personal Secretary to Assistant Headmaster.
Technology Project Management Specialist
Newmont Ghana Gold Ltd
Regional
01.2014 - Current
- Maintained excellent attendance record, consistently arriving to work on time
- Comprehensive understanding of project management methodologies and framework
- Comprehensive understanding of the Supply Chain process which includes Procurement and Vendor Management
- Provides effective leadership and guidance over project scope, schedule management, issue management, cost management and risk management
- Delivered project products or services to customer locations within specific timeframes
- Used Microsoft Word and other software tools (like Smart Sheet, MS Gantt, Visio, etc.) to create documents and other communications for project team members and other stakeholders
- Developed team communications and information for project meetings and other stakeholders
- Completed projects in compliance with relevant regulations and approved standards within the organization
- Collaborated with project team members and other colleagues to achieve deliverables for the project
- Use prescribed templates for monthly or weekly project reporting to all relevant stakeholders
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Proved successful working within tight deadlines and fast-paced atmosphere by collaborating with stakeholders to deliver results within acceptable project timelines
- Improved team collaboration through consistent hard work and dedication to project and its deliverables
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Carried out day-day-day duties accurately and efficiently
- Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management.
IT PMO Coordinator
Newmont Ghana Gold Ltd
Ahafo
05.2010 - 12.2013
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Identified issues, analyzed information and provided solutions to problems
- Drove operational improvements which resulted in savings and improved profit margins
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
- Created plans and communicated deadlines to ensure projects were completed on time
- Exceeded goals through effective task prioritization and great work ethic
- Worked flexible hours; night, weekend, and holiday shifts
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
ITIL Certificate -
GIMPA
Accra,Ghana 01.2010 - 01.2010
BBA -
GIMPA
Accra 10.2013 - 07.2014
High School Diploma -
West Africa Computer Science Institute
Accra 10.2005 - 07.2007
S.S.S.C.E. Certificate -
Ghana National College
Cape Coast 09.2002 - 07.2005
Bachelor of Science - Information Technology
Catholic University College
Sunyani 04.2010 - 05.2013
Master of Science - Project Management
University of Roehampton Online
London 05.2017 - 12.2020
Project Management Certificate - Project Management
GIMPA
Accra 05.2010 - 10.2010
Skills
Empathetic
Collaborative Team Player
Effective Communication
IT Documentation
Adaptability
Excellent Communication
Presentation Skills
User Training
Reliability
Workforce Planning
Application support
IT Procurement
Good Organizer
Solution Design
Business Analysis
Problem-Solving
Technical issues analysis
Decision-Making
Time Management
Leadership Skills
Critical Thinking
Conflict Resolution
Integrity
Project Planning
Project Management Software Skills
Project Portfolio Management
Team Player
Empathetic
Phone
- Mobile, (+233)243952520
- Mobile, (+233)544338187
Seminars And Development
- Landmark Forum for Development
- Interaction Management Essentials
- Communication and Listening
- Staff Leadership Development
- Time Management
- Intercultural Relationship Teaming
- Insight Profile
- Customer Relation Building
- Risk Management
- Risk & Assurance
- Leading and Managing IT
- Business Intelligence Reporting
- Excel for Everything
- Communication Fundamentals
- Customer Service Fundamentals
- Managing Project Stakeholders
References
- Mr. Emmanuel Kwame Attifu, Regional Technology Director, Newmont Cooperation. Contact: 0244330439
- Mr. Thomas Thompson, Regional HR Manager, Newmont Cooperation. Contact: 0244334885
- Mr. Nelson Kudjo Kpogli, Regional Technology Portfolio Manager, Newmont Cooperation. Contact: 0244335221
Timeline
Master of Science - Project Management
University of Roehampton Online
05.2017 - 12.2020
Technology Project Management Specialist
Newmont Ghana Gold Ltd
01.2014 - Current
BBA -
GIMPA
10.2013 - 07.2014
Project Management Certificate - Project Management
GIMPA
05.2010 - 10.2010
IT PMO Coordinator
Newmont Ghana Gold Ltd
05.2010 - 12.2013
Bachelor of Science - Information Technology
Catholic University College
04.2010 - 05.2013
ITIL Certificate -
GIMPA
01.2010 - 01.2010
I.T Assistant
Newmont Ghana Gold Ltd
08.2008 - 10.2010
National Service Personnel
St. Thomas Aquinas SHS
09.2007 - 07.2008
High School Diploma -
West Africa Computer Science Institute
10.2005 - 07.2007
S.S.S.C.E. Certificate -
Ghana National College
09.2002 - 07.2005