HILDA AKWETEY
ACCRA
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.Iam a versatile customer service officer with thirteen (13) working years in banking operations.Iam a good team player,muti-tasker,lead driven, trustworthy and a leaner.
Overview
16
16
years of professional experience
Work History
Customer Service Officer
Fidelity Bank
02.2012 - Current
- I believe my team leader whenever they are off duty
- Serves as ATM custodian and second vault key holder.
- Process foreign transactions,all daily counter transactions for cash,cheque, remittances etc.
- Ensure that all tellers have balanced accounts by close or day.
- Assist branch operation supervisor with branch operation duties.
- Prepare prompt and accurate periodic reports.
- Resolve customer complaint timely and professionally.
- Perform cash reconciliation and control activities such as scrutinizing of cheques and other bank instruments.
- Prepare cash reports.
- Cross selling banks products.
- Key
- Keyings and balancing ATM.
Account Officer
Ministry of Energy
Accra
10.2009 - 08.2010
- Handled accounts payable and receivable, including invoicing and payment processing.
- Identified opportunities for cost savings through improved process efficiencies.
- Developed and implemented strategies to improve customer service satisfaction levels.
- Writing and recording transactions and payments.
- Issuing receipts for clients and contractors.
- Work with internal auditors with issuing of receipts.
Customer Service Officer/Back Office Executive
AGRICULTURAL DEVELPMENT BANK
03.2009 - 06.2009
- Maintained accurate records of customer interactions and transactions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Managed daily operations of the Customer Service Department.
- Assisting customers to open account
- Checking on customers PIN and ATM
- Requesting for customer cheque book.
- Preparing of demand draft
- Entry of telegraphic transfer (TT)
Education
Bachelor of Science - Banking And Finance
CENTRAL UNIVERSITY COLLEGE
Dansoman05-2009
Skills
- Organised with attention to details
- Relationship building and management
- Excellent communication
- Problem solving
- Cash handling expertise
- Leadership and management
- Microsoft office suite
Timeline
Customer Service Officer
Fidelity Bank
02.2012 - Current
Account Officer
Ministry of Energy
10.2009 - 08.2010
Customer Service Officer/Back Office Executive
AGRICULTURAL DEVELPMENT BANK
03.2009 - 06.2009
Bachelor of Science - Banking And Finance
CENTRAL UNIVERSITY COLLEGE