HILARY AKORLI
Programs Manager - Engineering
Accra
Summary
A highly accomplished and detail-oriented Engineering Manager with over a decade of progressive experience in telecommunications and platform infrastructure. Expert in leading multi-disciplinary engineering teams to design, develop, and optimize high-availability systems. Proven ability to drive complex projects from concept to deployment, ensuring adherence to stringent SLAs and business objectives. Adept at strategic planning, cost reduction, and continuous process improvement within fast-paced, high-technology environments.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Engineering Manager, Platform Infrastructure & Program Management
RANCARD
01.2024 - Current
- Platform Infrastructure:
- Led the platform engineering team responsible for the architecture, optimization, and management of a mobile service discovery and delivery platform.
- Managed the end-to-end lifecycle of platform enhancements, including design, development, testing, and deployment.
- Designed and managed the platform roadmap to align with short- and long-term financial targets.
- Reduced infrastructure running costs by up to 45% through strategic optimization initiatives.
- Managed critical infrastructure upgrades, including the Rackspace environment.
- Program Management:
- Orchestrated and delivered complex, multi-disciplinary engineering projects, ensuring delivery within defined schedules, budgets, and quality standards.
- Served as the primary liaison between business and technical development teams, translating business requirements into technical specifications.
- Oversaw software release and feature launches, including communication plans, rollout, and user acceptance testing (UAT).
- Provided hands-on training to internal teams (delivery, engineering, sales, and marketing) on new features and defect repairs.
- Coordinated the setup of a disaster recovery site in London, UK, ensuring robust business continuity.
Service Delivery Supervisor
RANCARD
01.2018 - 01.2023
- Maintained an exemplary service uptime of 99.97% by proactively managing system performance and implementing infrastructure improvements.
- Developed and executed disaster recovery strategies and business continuity plans.
- Reduced platform operational costs by 17% in 2019 and 45% in 2020 through strategic infrastructure management.
Service Delivery Analyst /Senior IT Analyst
RANCARD
01.2016 - 01.2018
- Spearheaded a cloud migration project, resulting in a 40% reduction in infrastructure costs.
- Improved service uptime to 99.96% and automated key operational tasks to enhance efficiency.
Technical Support Analyst
RANCARD
01.2012 - 01.2016
- Successfully deployed the Rancard Mobility Service (RMS) across 20+ global networks.
- Led the RMS database migration, which contributed to a 40% increase in revenue.
- Optimized support processes, reducing resolution time by 25%.
Education
BSc - Computer Science
Regent University College of Science and Technology
Certificate - Linux / Database Administration
O'Reilly School of Technology
Skills
- Cloud Platforms: AWS, Rackspace, Linode, Digital Ocean
- OS & Scripting: Linux/UNIX, Windows, Bash/Shell Scripting
- Monitoring Tools: Cacti, Nagios, Zabbix, OpenNMS
- Databases: MariaDB, MongoDB, Redis
- Methodologies: Agile, Scrum, Software Development Life Cycle (SDLC)
- Other Skills: High-Availability Architecture, Data Structures, Algorithms, Software Design, Project Management
Certification
Certified Data Protection Supervisor – Information Governance Solutions (IGS)
Timeline
Engineering Manager, Platform Infrastructure & Program Management
RANCARD
01.2024 - Current
Service Delivery Supervisor
RANCARD
01.2018 - 01.2023
Service Delivery Analyst /Senior IT Analyst
RANCARD
01.2016 - 01.2018
Technical Support Analyst
RANCARD
01.2012 - 01.2016
Certificate - Linux / Database Administration
O'Reilly School of Technology
BSc - Computer Science
Regent University College of Science and Technology
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