Hetty Laryea
Accra
Summary
I was able to secure the highest deposit from a client and that enabled my branch at the time to be awarded the best branch for the year end while working at the bank.
Overview
13
13
years of professional experience
Work History
Project Support Officer
Priority View Homes
09.2021 - 12.2023
- Provided administrative support for multiple projects simultaneously, ensuring smooth operations across all initiatives.
- Reviewed project materials and deliverables for adherence to methodologies and procedures.
- Performed data gathering and research to support sourcing and cross-functional projects.
- Coordinated logistics for meetings and events, ensuring seamless execution of project-related activities.
- Ensured successful project delivery by maintaining accurate documentation and tracking key performance indicators.
- Supported project managers in achieving milestones by closely monitoring progress and identifying potential bottlenecks.
- Adhered to strict regulatory guidelines, ensuring all project activities were in compliance with industry standards and legal requirements.
- Improved stakeholder satisfaction by providing timely updates on project status and addressing concerns promptly.
- Maintained and reviewed daily and weekly client reports.
- Maintained open lines of communication between team members, allowing for swift resolution of any challenges encountered during the course of a project.
- Enhanced project efficiency by streamlining communication channels and establishing clear objectives.
- Facilitated cross-functional collaboration, fostering a positive work environment for team members to excel in their respective roles.
Customer service
Utrak capital management limited
01.2017 - 08.2017
- Opening of investment accounts
- Managing and maintenance of customer accounts
- Providing investment advisory
National Service personnel
Unibank Ghana Limited
10.2015 - 07.2016
- Customer service
- Counter services (checking of balances, account numbers, cheque book request, statement request)
- Back office Services (Passing of entries, cheque deposits, house cheques, clearing cheques, processing of salaries, printing of Payment Orders)
Relationship Manager
Quality Links and supply
09.2013 - 01.2015
- Provide administrative and organizational support to the Marketing Manager
- Monthly reports on sales performance and targets
- Liaising with the logistics department to ensure that customers receive products ordered on time
- Resolve all issues relating to customer orders and complaints
- Liaise with representatives in various departments to ensure client satisfaction and achievement of organizational targets
- Research on target markets and competitors
- Development of product packages for target customers
- Ensure that customer payments for products are made on time
- Follow up with customers on delayed payments
Sales and monitoring of stocks
Hills Pharmaceuticals Limited
10.2010 - 04.2013
- Checking and alerting manager when drugs are close to expiry dates
- Looking out for new and fast moving products
- Ensuring that Hills is always ahead of other competitors by having a good relationship with customers
Education
Bachelor Of Administration - Business Administration And Management
Methodist University Ghana
Dansoman, Accra06.2015
Skills
- Project scheduling
- Scope management
- Documentation management
- Requirements gathering
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Verbal and written communication
- Interpersonal skills
- Self motivation
- Customer relationship management
Timeline
Project Support Officer
Priority View Homes
09.2021 - 12.2023
Customer service
Utrak capital management limited
01.2017 - 08.2017
National Service personnel
Unibank Ghana Limited
10.2015 - 07.2016
Relationship Manager
Quality Links and supply
09.2013 - 01.2015
Sales and monitoring of stocks
Hills Pharmaceuticals Limited
10.2010 - 04.2013
Bachelor Of Administration - Business Administration And Management
Methodist University Ghana
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