Herbert Zinanuba Kongwieh
Greater Accra Region
Summary
Forward-thinking professional with a deep understanding of resolving customer problems with efficiency and civility. Expert in hospitality management and marketing with a dedication to increasing productivity through close analysis of operational strategies. Committed to maintaining professional relationships to increase profitability and drive business results. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Coordinator
K-farms and Eco Resort
Twapease, Begoro
06.2023 - Current
- Started an over 90-acre eco-friendly mixed farm with an eco-resort.
- Engaged with community leaders to collaborate in implementing the project successfully
- Analyzed data related to projects to identify areas for improvement or optimization opportunities.
- Monitored performance metrics such as cost, timeline, quality control, and customer satisfaction.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
General Manager
Airport View Hotel
Airport, Accra
12.2020 - 06.2023
- Tasked with re-setting up the hotel on the back of the COVID-19 pandemic.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction through training.
- Established operational departments and supervised the recruitment of professionals for all departments
- Managed all aspects of the hotel's daily business operations including; budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Supervised the refurbishment and expansion of facilities from 80 bedrooms to 101 bedrooms, a modern restaurant, and 6 conference rooms
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Awarded the best hotel in Ghana in its category by the Ghana Tourism Authority in just two years under my leadership.
- The hotel was also upgraded in star rating within 2 years of my assumption of office.
- Supervised the reconstruction of a new company website with the capability of making reservations and payments online.
Group Sales and Marketing Manager
Swiss Spirit Hotels and Suites, Alisa
North Ridge, Accra
11.2017 - 11.2020
- Provided strategic leadership to manage the sales and marketing function of all three (3) hotels under the Swiss Spirit Hotels and Suites, Alisa Hotels Group
- Managed the transition of moving from operating under the Swiss International franchise to the independent brand of Alisa Hotels Group
- Led the creation of a new brand manual to guide the new brand image
- Made significant contribution to the construction and pre-opening of the new Alisa Hotel, Tema
- Strategically marketed the Hotels locally and internationally to become a market leader within the sub-region
- Acted as General Manager in the absence of the substantive General Manager.
General Manager
Karela Beach Resort
Beyin, Nzema, Ghana
07.2015 - 11.2017
- General Administration of the entire facility with over 65 staff members
- Undertook the pre-opening and setting up of functional operating departments and units
- Growing revenue from about Five Thousand Ghana Cedis (GHS5,000) to over Two million Ghana Cedis (GHS2,000,000) in just our first year of operation for a facility located in a remote setting close to the Elubo border in the western region.
Sales and Marketing Manager
Elmina Beach Resort
Elmina, Cape Coast, Ghana
04.2015 - 07.2015
- Managed Key Accounts and the Sales and Marketing Team
- Created and distributed promotional materials to increase brand awareness.
- Conducted market research to understand customer needs and preferences.
- Developed and implemented sales strategies to target potential customers.
Sales and Marketing Manager
Busua Beach Resort
Busua, Ahanta West District, Ghana
08.2013 - 04.2015
- Report to the Chief Marketing Officer and the Resident Manager
- Tasked to set up a new functional sales and marketing department
- Created and distributed promotional materials to increase brand awareness.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
Head, Conference and Banqueting Sales/Assistant Marketing Mgr.
La Palm Royal Beach Hotel
La, Accra, Ghana
01.2013 - 08.2013
- Assist the Sales and Marketing Manager to oversee all sales and marketing activities of the hotel
- Provided direct oversight responsibility for the (Special Business Unit) conference and banqueting sales activity of the hotel.
- Greeted customers and assisted with product selection.
Acting Sales and Marketing Manager
La Palm Royal Beach Hotel
La, Accra, Ghana
11.2012 - 01.2013
- Oversee all sales and marketing activities of the hotel
- Reported to the Chief Marketing Officer and the General Manager.
- Developed and implemented sales strategies to target potential customers.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
Group Sales Coordinator
La Palm Royal Beach Hotel
La, Accra, Ghana
01.2012 - 11.2012
- Coordinating all sales and marketing activities for the hotel
- Undertake administrative activities of the Sales and Marketing Department
- Ensuring Group Synergy between sister hotels within the group
- Manage key clients and the activities of field sales as well as conference and banqueting team
- Provide Support for the use of the hotel’s property management system (PMS) Opera Sales and Catering.
Market Research Analyst
Golden Beach Hotels Ghana Ltd
Cantonments, Accra, Ghana
08.2007 - 01.2012
- Preparation of Strategic Marketing Plans for La Palm Royal Beach Hotel, Elmina Beach Resort, and Busua Beach Resort.
- Conducted market competitive research to identify emerging trends and customer needs.
- Consolidated compilation and analysis of the group's performances
- Website content management
- Project coordinator for the online booking system
- Coordinator for in-house staff magazine
- Providing Administrative support and coordinating activities of sales and marketing staff concerning the use of Opera PMS and Sales and Catering software
- Conducted in-depth market research and identified key trends in the labor market that enable the company to stay ahead of competitors.
Marketing Executive
Southern Trident West Africa Ltd
Osu, Accra, Ghana
03.2007 - 08.2007
- Field and Telesales of company products
- Public relations
- Client profiling and contacting
- Confirming orders from clients and the factory.
Assistant Research Officer (National Service)
Office of Parliament, Ghana
Accra, Ghana
11.2005 - 01.2007
- Providing information to Members of Parliament (MP)
- Writing Reports, Speeches, and statements for MPs
- Played a key role in conducting research to reform activities of the Public Accounts Committee of Parliament.
Education
Master of Business Administration (MBA) - Project Management
Wisconsin International University College
Accra, Ghana12.2014
Bachelor of Arts - Political Science And Philosophy
University of Ghana
Accra, Ghana05.2005
Certificate in Basic Computer Software -
Ghana Armed Forces Data Processing Centre
Accra, Ghana07.2000
Senior Secondary Certificate Examination (SSCE) - General Arts
St. Peter’s Senior Secondary School
Nkwatia-Kwahu12.1999
Basic Education Certificate -
Arakan Junior Secondary School
Accra, Ghana07.1996
Skills
- Project management
- strategic communication
- Cultural Sensitivity
- Presentation Skills
- Problem-Solving
- Change Management
- Continuous Improvement
- Strong decision maker
- Flexible and Adaptable
- Hotel E-Commerce
- Ability to work in a multicultural environment
- Innovative team player
- Service-focused
- Critical thinking and analytic skills
- Microsoft Office suite
- Opera and Ezee PMS
- Policies and procedures
- Staff Management
- Strategic planning
- Business Development
- Coaching and mentoring
- Contract Management
- Budgeting
- Operations management
International Experience
- International Academy for Leadership, Gummersbach, Germany, Participant, 04/2008
- International Academy for Leadership, Gummersbach, Germany, Participant, 09/2006
- Fredrich Naumann Foundation - Africa, Johannesburg, South Africa, Participant, 03/2006
- International Academy for Leadership - Gummersbach, Germany, Participant, 09/2004
Affiliations
- Hotels Association of Ghana
- Hotels General Managers Association of Ghana
- Sales and Marketing Managers Association of Ghana
- Ghana Liberal Students Association
Accomplishments
- Student leadership roles throughout all levels of education
- Award for outstanding behavior from the Ghana Armed Forces Data Processing Center.
- Selected as a representative from Ghana for international seminars at the International Academy for Leadership in Germany
- Selected among the best three performing participants within ten years by the International Academy of Leadership in Germany.
Certification
- Certificate for "Attitude Change for High on-the-job productivity" awarded by La Palm Royal Beach Hotel.
- Certificate for "Championship Selling Skills" Awarded by Golden Beach Hotels
- Certificate for "Leadership and Development" by the Friedrich Naumann Foundation
- Awarded four different certificates by the International Academy for Leadership for successfully participating in their international seminars.
Languages
English
First Language
French
Beginner
A1
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Project Coordinator
K-farms and Eco Resort
06.2023 - Current
General Manager
Airport View Hotel
12.2020 - 06.2023
Group Sales and Marketing Manager
Swiss Spirit Hotels and Suites, Alisa
11.2017 - 11.2020
General Manager
Karela Beach Resort
07.2015 - 11.2017
Sales and Marketing Manager
Elmina Beach Resort
04.2015 - 07.2015
Sales and Marketing Manager
Busua Beach Resort
08.2013 - 04.2015
Head, Conference and Banqueting Sales/Assistant Marketing Mgr.
La Palm Royal Beach Hotel
01.2013 - 08.2013
Acting Sales and Marketing Manager
La Palm Royal Beach Hotel
11.2012 - 01.2013
Group Sales Coordinator
La Palm Royal Beach Hotel
01.2012 - 11.2012
Market Research Analyst
Golden Beach Hotels Ghana Ltd
08.2007 - 01.2012
Marketing Executive
Southern Trident West Africa Ltd
03.2007 - 08.2007
Assistant Research Officer (National Service)
Office of Parliament, Ghana
11.2005 - 01.2007
Master of Business Administration (MBA) - Project Management
Wisconsin International University College
Bachelor of Arts - Political Science And Philosophy
University of Ghana
Certificate in Basic Computer Software -
Ghana Armed Forces Data Processing Centre
Senior Secondary Certificate Examination (SSCE) - General Arts
St. Peter’s Senior Secondary School
Basic Education Certificate -
Arakan Junior Secondary School
- Certificate for "Attitude Change for High on-the-job productivity" awarded by La Palm Royal Beach Hotel.
- Certificate for "Championship Selling Skills" Awarded by Golden Beach Hotels
- Certificate for "Leadership and Development" by the Friedrich Naumann Foundation
- Awarded four different certificates by the International Academy for Leadership for successfully participating in their international seminars.
Similar Profiles
Parul UpadhyayParul Upadhyay
Retail Manager at Eco FarmsRetail Manager at Eco Farms
Akhilesh BaghelAkhilesh Baghel
Team Leader at Eco Farms Pty LtdTeam Leader at Eco Farms Pty Ltd
Karthik Reddy SanikommuKarthik Reddy Sanikommu
Assistant Accountant/Credit Controller at Eco-Farms Pty LtdAssistant Accountant/Credit Controller at Eco-Farms Pty Ltd