EVANS ANKOMAH
ACCRA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
14
14
years of professional experience
Work History
YOUTH LEADER
MGF FOUNDATION
02.2019 - Current
- Enhanced member satisfaction by providing exceptional customer service and resolving issues promptly.
- Streamlined membership enrollment process, improving efficiency and reducing wait times for new members.
- Maintained accurate member records with diligent data entry and regular database updates.
- Collaborated with team members to develop innovative strategies for member retention and increased participation in programs.
- Assisted in the planning and execution of events, resulting in higher attendance rates and positive feedback from members.
- Conducted new member orientations, ensuring a smooth onboarding experience and promoting long-term commitment to the organization.
- Increased team productivity by assisting in training new employees on policies, procedures, and software systems.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.
Technician's Assistant
DRAKE ELECTRONICS
01.2010 - 02.2019
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Completed job reports and logs immediately following service calls.
Education
DIPLOMAH - I.C.T
REMACS PRACTICAL COMPUTER TRAINING INSTITUTION
ACCRA02.2013
Skills
- De-Escalation Techniques
- Documentation
- Complaint Handling
- Problem Solving
- Computer Literacy
- Adaptability
- Conflict Resolution
- Active Listening
- Organizational Skills
Accomplishments
AWARDED THE BEST YOUTH LEADER IN THE MGF FOUNDATION FOR HIS MAGNANIMOUS WORK DONE IN THE YEAR 2023
Timeline
YOUTH LEADER
MGF FOUNDATION
02.2019 - Current
Technician's Assistant
DRAKE ELECTRONICS
01.2010 - 02.2019
DIPLOMAH - I.C.T
REMACS PRACTICAL COMPUTER TRAINING INSTITUTION
Similar Profiles
Karla AmayaKarla Amaya
Kitchen Helper at MGFKitchen Helper at MGF
Wibowo Wibowo null
Division Manager Technical Services at MGF Sourcing Far East Ltd. (Buying Agent)Division Manager Technical Services at MGF Sourcing Far East Ltd. (Buying Agent)
Brendan ReardonBrendan Reardon
Surveyor at MGF SurveysSurveyor at MGF Surveys