Henry Whyte

I lead operations for Chowdeck in Ghana, overseeing logistics, delivery performance, restaurant partnerships, and customer experience to ensure efficient and scalable operations. I manage the rider network, drive vendor acquisition, and work with cross-functional teams to optimize service delivery and platform performance. I also implement data-driven processes to monitor key operational metrics and improve efficiency. In this role, I have helped scale Chowdeck’s operations in Ghana by expanding the restaurant network, improving delivery efficiency, strengthening operational teams, and introducing performance systems that enhance decision-making and service reliability.

• Develop and execute operational strategies that improve service efficiency and elevate customer satisfaction.
• Oversee daily operations to align team activities with company goals and maintain operational standards.
• Lead cross-functional collaboration and process improvements to optimize delivery performance, vendor partnerships, and overall operational scalability.

• Implemented a successful strategy in 2023, achieving five percentage point growth in market share.
• Outlined and implemented optimized business strategies and procedures to drive operational efficiency.
• Developed and executed strategic plans to enhance product operations.
• Established clear, actionable objectives and key results for local market.
• Facilitated cross-departmental collaboration that enhanced product development and launch processes.
• Identified and optimized product development processes to enhance efficiency.
• Launched new package delivery product on Bolt and introduced Call-a-Bolt for feature phone users.
• Introduced vehicle finance co-investment product with Bolt, offering 20% equity to partners to strengthen partnerships.

• Executed expansion strategy, launching Bolt in 8 cities across Ghana, significantly increasing market presence.
• Scaling ride-hailing operations in Accra, achieved a 300% growth in new driver sign up year on year in 2020.
• Market Growth, Led the team to take over Market leadership in Ghana by growing 3 times in 2020.
• Achieved 70% Market Share in 2020.
• Managed fleet product development, introduced live map feature on fleet portal, enabling fleet managers to track real-time driver movements on Bolt application.
• Developed and launched Bolt Protect category during Covid, providing enhanced safety measures for users.
• Introduced a personal accident insurance product for both drivers and riders.

• New Product Development, launched a driver and car owner marketplace where each party can engage for a service.
• Led new driver acquisition and streamlined onboarding process to enhance new driver experience.
• Introduced a self service for drivers to go through sign up process.
• Managed driver campaigns to drive engagement and support growth objectives.
• Improved Active driver count by 20% year on year in 2019.
• Conducted quality checks on products to maintain user satisfaction and ensure product reliability.

• Reduced average response time from 20 hours to 6 hours, enhancing customer satisfaction.
• Implemented panic button in Driver Application for drivers to escalate safety hazards, improving safety response.
• Established Walk in Center for physical interaction with drivers and users, resulting in 30% decrease in customer ticket numbers.

• Aided in launch of Close Up Cool Breeze, increasing shelf share by 10%.
• Brand Growth, Launched a Key soap fighter pack to steal market share from competitors in the laundry bar segment.
• Implemented banded pack promotion strategy to clear surplus inventory, leading to revenue growth.
• Research, in-depth consumer and market insights research on customer preferences.
• Established a sustainable internal reporting process.
• Corporate Social Responsibility, led the deployment of hygiene stations for seven basic schools in Tema.