Writing, Flying, Poetry, Artificial Intelligence, Machine Learning
HENRY NDUKA
HR /PROJECT & PROGRAM MANAGEMENT
5, Silver Crescent, Adjiringanor,Accra - Ghana
Summary
An effective Project and Human Resource Management professional. Process optimizer with a strong flair for planning, cost savings and product development. Enthusiastic about realizing long-term benefits from business solutions and implementing change management strategies for all specific programs and projects - pre- and post- implementation.
Committed to the use of digital technologies and data to impact how work gets done, transform how customers and companies engage and interact, and create new revenue streams. Strong HR strategy background.
Team Leader experienced in directing activities in project settings. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
4
4
Languages
7
7
Certifications
5
5
years of post-secondary education
20
20
years of professional experience
Work History
Senior Project Manager
EPROCESS INTERNATIONAL S.A, ACCRA, GHANA, MEMBER OF THE ECOBANK GROUP
Accra
01.2012 - Current
- Lead project teams for implementation and delivery of technology solutions to different business segments across 33 countries within the Group.
- Train, manage, evaluate, and maintain optimum team performance.
- Collaborate with CIOs in creating short- and long-term plans, as well as inspected plans to determine viability of existing business products and applications.
- Remain active in the analysis, evaluation, and creation of enterprise long-term strategic and operating plans.
- Ensuring enterprise solution objectives are consistent with long-term business goals.
- Delivery of critical business application projects with notable cost savings, strict adherence to quality and timelines.
- Led the implementation of an organizational-wide CRM solution for use in 33 banking affiliates across Africa, achieving cost savings of ~$2.4M.
- Led the implementation of a Corporate Banking Payment and Treasury solution for use by Corporate Customers across 33 banking affiliates in Africa.
- Project was delivered on time and the solution currently contributes 45% of the Group’s revenue.
- Led the implementation of an Enterprise Fraud Management Solution; achieving a cut back of internal control breaches and fraud by 85%.
- Effective planning of projects, prompt identification of risks, and providing effective mitigation to major stakeholders and project executives.
- Partner with the business and technical teams to develop and implement strategies to translate enterprise information system objectives into functional business solutions.
- Engineer change management strategies focusing on developing positive behavioral changes in application users and customers.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Kept project on schedule and within budget while serving as project leader.
- Directed offsite team design, transition and standardization of Strategies + processes, resulting in maximized team resources and management.
- Executed projects and acted as senior project manager for multiple commercial, finance and software projects.
- Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Managed diverse project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Achieved cost control objectives and clarified service parameters through clear statements of work and project classification systems.
- Maintained strict budgetary control on different projects ranging from $2,000,000 to $10,000,000 and working with project teams to track costs and control expenditures without sacrificing quality.
Senior Group Officer HR Projects
ECOBANK TRANSNATIONAL INCORPORATED
Lome
01.2011 - 01.2012
- Managed all group HR projects, including the design, implementation, and launch of ePerformance Suite (an in-house designed Automated Performance Management System) across Ecobank Group.
- Mined, analyzed, and reported employee performance data across Ecobank Group.
- Administered design and implementation of KPIs and performance scoring for all job types across the organization.
- Saved the organization costs in stationery purchase as a result of the automation of the groupwide appraisal management process.
- Prevented loss of labour hours, and enhanced employee performance appraisal process across the organization.
- Employee Performance Management became more objective and data-driven; backed up with precise data sourced electronically from the core banking application and Service Level Agreement (SLA) tools.
- Created KPI library for all job types across the organization.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Head, Performance Management/ HR Business Partner
ECOBANK NIGERIA PLC
LAGOS, NIGERIA
12.2006 - 01.2011
- Automated the bank’s performance management process, ensuring objectivity, transparency, and merit-driven performance review exercises.
- Provided HR Strategic support to business segments within Abuja/North Zone (over 1500 staff).
- Crafted the succession planning framework for spotting individual talents for future managerial roles.
- Utilized Balanced Scorecard to establish and manage bank-wide online staff performance appraisal system.
- Exercised creativity in the design and execution of strategies aimed at driving employee performance.
- Instituted talent management systems with connection to overall career and success management processes.
Head, Training & Performance Management
Resourcery Nigeria PLC
Lagos, Lagos
06.2006 - 12.2006
- Quickly adapted training plans for employee needs, keeping timelines, budgets and desires in mind.
- Built effective training and coaching strategies to optimize team performance.
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
- Monitored participant workflow and behaviors throughout training process.
- Eliminated process gaps by implementing new methods of standardized training.
- Employed job analysis in accordance with principles of instructional design to create effective training programs.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
Team Member, Talent & Performance Management
UNITED BANK FOR AFRICA
Lagos
06.2001 - 06.2006
- Training, Talent & Performance Management.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Resolved performance issues quickly to maintain productivity goals.
- Maintained work structure by updating job requirements and job descriptions for all positions.
Education
Bachelor of Arts - English
Ambrose Alli University
Ekpoma, Edo State 01.1993 - 12.1997
Skills
Agileundefined
Affiliations
- PRINCE 2
- ITIL4)
- Certified Agile Scrum Master (CASM)
- Certified Change Management Professional (CCMP)
- Strategic Project Leadership (SPL)
- Managing Successful Programs Practitioner (MSP)
- Society for Human Resource Management – Senior Certified Professional (SHRM-SCP)
- Operational Management in Multi-Cultural Environments – Manegere Afrique, Accra, Ghana,
- Siebel CRM Technical Training – Oracle University Organized, Accra, Ghana,
- HRM Driving Internal Delivery – Connemara, Johannesburg, South Africa
- Performance Management & Reward Management – IRCC Training (UK), Accra, Ghana
- Career Management & Mentoring – Human Performance Solutions, Performance Management, Recruitment & Selection – Mack Tay Tack Consulting
Accomplishments
- HOD’s Prize for Best Student in the Graduating Class
- Best Graduating Student
- 2nd Best Faculty Graduating C.G.P.A (4.8)
- Best Overall Student (Academics)
Certification
SHRM - SCP
Interests
Timeline
Senior Project Manager
EPROCESS INTERNATIONAL S.A, ACCRA, GHANA, MEMBER OF THE ECOBANK GROUP
01.2012 - Current
Senior Group Officer HR Projects
ECOBANK TRANSNATIONAL INCORPORATED
01.2011 - 01.2012
Head, Performance Management/ HR Business Partner
ECOBANK NIGERIA PLC
12.2006 - 01.2011
Head, Training & Performance Management
Resourcery Nigeria PLC
06.2006 - 12.2006
Team Member, Talent & Performance Management
UNITED BANK FOR AFRICA
06.2001 - 06.2006
Bachelor of Arts - English
Ambrose Alli University
01.1993 - 12.1997
Strategic Project Leader
Certified Agile Scrum Master
ITIL 4 Foundation
Managing Successful Programs
Certified Change Management Practitioner
Prince 2
SHRM - SCP
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