EICHER Kwakku Ndinyi Nsesunkpah
Kumasi
Summary
Henry has a track record of giving guests a memorable experience they will never forget. He is someone who increases occupancy rates by having a customer focused attitude at all times. In his current position he has helped to maximize hotel revenue by ensuring that all rooms are sold at the best possible rate. At work he is a solutions driven individual who ensures the smooth running of the entire business by seeing the big picture. During his career he has had experience of working at the engineering guest house passion and good decision making. As a super communicator he works very closely with the guesthouse owners and other stake holders. He is also very good at establishing and maintaining strong relationships with local strategic partners and third parties. On a personal level he is punctual, has an excellent attendance record. As a true professional he prides himself on creating an exceptional experience for His guests. Right now, he is currently to working as an account assistant and also looking forward to furthering his education abroad.
Overview
3
3
years of professional experience
1
1
Certification
Work History
National Service: Engineering Guest House
College of Engineering Knust
11.2022 - Current
Currently I have been employed as an account assistant and the acting administrative manager at the engineering Guest House where my responsibilities are overseeing receivables and debt collection as well as undertaking administrative duties, Overseeing the day-to-day operations of the office. Ensuring a clean, organized, and efficient work environment.
Managing office supplies and equipment.Monitoring expenses and implementing cost-saving measures.
RECEPTIONIST
Engineering Guest House
09.2021 - Current
- Responsible for delivering an excellent service to all guests whilst ensuring safety and security during their stay
- Monitoring the performance of the hotel through the daily analysis of guest satisfaction systems and financial reports
- Dealing with any guest enquiries efficiently and effectively
- Fostering and promoting good working relationships across all hotel departments
- Oversee revenue and cashing up processes at the end of a shift
- Carrying out daily courtesy calls to VIPs and return guests
- Making sure all bookings are accurate by updating reservations, cancellations and amendments
- Managing stock in line with fluctuating occupancy levels of rooms
- Minimizing stock waste by keeping a close eye on monthly stock reports
- Managing the accounting, sales, business development, and customer service departments.
Education
Bachelor of Art In Culture And Tourism -
Kwame Nkrumah University of Science and Technology
05.2022
Accra Academy Senior High School
06.2016
Skills
- Good English Communication Skills
- Team Worker
- Time Management
- Discipline
- Multitasking
- Fast Learner
- Ability to work under pressure
- Knowledge in KNUST Panacea Accounting Software
- Knowledge in Microsoft Office – Microsoft Excel, PowerPoint, and Word
- Knowledge in SPSS
Certification
- Dea Training Certificate (04/06/2016)
- Passway Training Certificate (05/10/2022)
- A member of Knust GUSA athletics team 2020
- The sports chairman for tourism student’s association KNUST 2021
- The deputy SRC sports chairman 2021
Honours
- KNUST Bursary (2021)
- Src Bursary (2021)
Research
Effects of Covid-19 On Pubs and Restaurants Around Knust, Gathered empirical pieces of existing literature in line with the study’s research objectives and research questions. Critically reviewed the empirical pieces of existing literature gathered. Using quantitative methods, conclusions were drawn using mathematical theories, models, and hypotheses regarding occurrences.
Leadershipexperienceandcommitteemembership
- The welfare officer for Toursa 400
- A member of Knust GUSA athletics team 2020
- The sports chairman for tourism student’s association KNUST 2021
- The deputy SRC sports chairman 2021
- Sports prefect Mama Jane International school2012/13
References
Available on request
Timeline
National Service: Engineering Guest House
College of Engineering Knust
11.2022 - Current
RECEPTIONIST
Engineering Guest House
09.2021 - Current
Bachelor of Art In Culture And Tourism -
Kwame Nkrumah University of Science and Technology
Accra Academy Senior High School
- Dea Training Certificate (04/06/2016)
- Passway Training Certificate (05/10/2022)
- A member of Knust GUSA athletics team 2020
- The sports chairman for tourism student’s association KNUST 2021
- The deputy SRC sports chairman 2021
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