Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
A Commitment to Going the Extra Mile
References
Timeline
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Henry Dawson Amoah

Henry Dawson Amoah

Summary

Motivated student with a solid educational foundation ready to apply skills in a professional environment. Strong technical proficiency in software and applications, with a track record of efficiently managing complex tasks. Experienced Courier Contractor with expertise in delivery logistics, route planning, and package handling, consistently achieving timely deliveries. Recognized for enhancing operational efficiency through innovative route optimization strategies and maintaining high customer satisfaction. Reliable Courier Contractor known for productive and efficient task completion. Skilled in navigational planning, time management, and effective communication. Excel in problem-solving, adaptability, and customer service, ensuring smooth delivery operations and client satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Courier Contractor

DHL Express
2022.09 - 2023.08
  • Delivered packages efficiently across designated routes.
  • Ensured compliance with safety and handling procedures.
  • Utilized handheld devices for tracking and scanning deliveries.
  • Communicated with customers regarding delivery status and concerns.
  • Managed time effectively to meet tight delivery schedules.
  • Loaded and unloaded packages from delivery vehicles safely.
  • Maintained vehicle cleanliness and performed basic maintenance checks.
  • Collaborated with team members to optimize delivery processes.
  • Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
  • Provided excellent customer service by answering questions regarding deliveries or pickups.
  • Loaded and unloaded cargo from vehicles manually or with equipment such as dollies, pallet jacks, and forklifts.
  • Made sure that all paperwork was completed accurately in order to maintain accurate records of deliveries and pickups.
  • Performed pre-trip inspection on truck prior to departing each day ensuring it was safe to operate on the roadways.
  • Determined most efficient routes to deliver goods utilizing maps, global positioning systems, or other navigational aids.
  • Responded promptly to requests from customers who needed changes made in their scheduled deliveries.
  • Ensured proper loading techniques were used to secure freight safely during transport.
  • Followed appropriate safety procedures for transporting hazardous materials.
  • Received delivery instructions from dispatchers or supervisors via telephone or two-way radio.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Reported delays due to weather conditions or heavy traffic delays encountered during scheduled runs.
  • Followed company policies regarding fuel usage and vehicle maintenance.
  • Kept up-to-date knowledge about roads within designated areas and any new services offered by the company.
  • Checked and secured package loads before deliveries.
  • Documented pickups and deliveries and submitted reports after shift.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
  • Adhered to company policies and procedures, including confidentiality and data protection standards.
  • Performed routine vehicle inspections before and after each shift to ensure operational safety.
  • Delivered packages promptly to customers by adhering to specified routes and time schedules.
  • Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
  • Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
  • Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
  • Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
  • Assisted in the sorting and preparation of packages for next-day deliveries.
  • Communicated customer complaints, requests and feedback to company management.
  • Scanned inbound and outbound packages to sort for destination.
  • Tracked delivery records with manifests using smartphones for customer signatures.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
  • Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.

Education

Bachelor of Science - Information And Communication Technology

Ghana Communication Technology University
2025-12

Skills

  • Customer service
  • Time management
  • Effective communication
  • Team collaboration
  • Efficient driving
  • Vehicle maintenance
  • Package handling
  • Route planning
  • GPS navigation
  • Punctuality
  • Delivery and pickup
  • Smartphone usage
  • Delivery management
  • Safety protocols
  • Dispatch
  • Package delivery and Pick-up
  • Courier training
  • Vehicle and bike deliveries
  • Decision-making
  • Dispatch collaboration
  • Delivery scheduling
  • Valid Driver's license
  • Scanning device operation
  • Handheld scanning devices
  • GPS and route planning
  • Customer feedback handling

Affiliations

As a DHL Courier Contractor, I was able to balance the different aspects of my life in a way that allows me to excel at my job while also pursuing my passions.

My work requires a high level of physical endurance and mental fortitude. I'm on the road for long hours, navigating traffic, and making deliveries in all kinds of weather I'm also responsible for a lot of paperwork, so I need to be organized and detail-oriented.

But my life isn't all about work. In my free time, I'm an avid hiker and camper. I love spending time in nature, and it's a great way to de-stress and clear my head. It also helps me stay in shape, which is a big plus for my job. I also enjoy reading and writing. I'm currently studying as an IT professional in GCTU, and I find that it's a great way to express my creativity

I believe that my ability to balance these different aspects of my life makes me a more effective and well-rounded DHL courier; I'm able to bring a sense of discipline and focus to my job, while also being able to think creatively and solve problems on the fly

Accomplishments

  • I consistently push myself to go beyond the daily requirements. For the past years, I've maintained a 99.8% on-time delivery rate, which is well above the company average. I have also been able to take on and successfully complete routes with an increased package volume, sometimes handling 20% more deliveries than my peers during peak seasons without compromising service quality. This efficiency has been a key factor in my recognition, and I have received two awards in our safety behind the wheel sessions, but during my time of contract at DHL, I was refused an opportunity to become a full-time employee because the company was undergoing some restructuring that included job cuts in specific divisions and areas because of low volumes of shipments, and that affected my country.

Certification

I have with me the contract appointment letter, and other things to prove me as an expert in the field. My DHL heads up was hedawson

Languages

English
First Language
English
Intermediate (B1)
B1

A Commitment to Going the Extra Mile

  • As a DHL contractor, I understand that my work is about more than just delivering a package; it's about upholding the trust that customers place in a global brand. My commitment is to be a consistent, reliable, and proactive partner in the supply chain, ensuring that every delivery is a positive reflection of DHL's reputation for excellence This approach has allowed me to consistently meet and exceed expectations, building a reputation for reliability and expertise I am always looking for ways to improve, whether through new technology or better methods, to ensure that I am an asset to DHL and its customers

References

References available upon request.

Timeline

Courier Contractor

DHL Express
2022.09 - 2023.08

Bachelor of Science - Information And Communication Technology

Ghana Communication Technology University
Henry Dawson Amoah