Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

HENRY AGBODZA

ACCRA

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals and versatile other related fields.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ASSISTANT GENERAL MANAGER

COCKTAIL AND DREAMS HOTEL
02.2021 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.

HR

COCKTAIL AND DREAMS HOTEL
01.2020 - 03.2022
  • Assisted in developing and updating, policies and procedures in compliance with changing regulations and industry best practices
  • Collaborated with department heads to identify training needs and developed training programs accordingly
  • Played a key role in conducting employee satisfaction surveys and utilizing feedback to make data-driven improvements to the work environment
  • Oversee the full recruitment lifecycle, from sourcing candidates to conducting interviews and negotiating offers
  • Resolved payroll discrepancies quickly and successfully.
  • Implement performance management initiatives and conduct training workshops for staff
  • Successfully mediate and resolve employee conflicts, maintaining a harmonious and productive work environment
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

SALES & MARKETING MANAGER

COCKTAIL AND DREAMS HOTEL
01.2020 - Current
  • Analyzed sales and marketing data for improved strategies.
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.

MAINTENANCE AND LOGISTICS MANAGER

01.2020 - 01.2022
  • Greeted, registered, established mode of payment and assigned rooms
  • Received or placed calls
  • Gathered and verified require information
  • Worked in the various shifts, which included daytime and late evening
  • Answered questions and assisted guests with information pertaining to work
  • Posted charges, such as food, liquor or telephone calls to rooms.

OPERATIONS MANAGER

COCKTAIL AND DREAMS HOTEL
01.2019 - Current
  • Developed and implemented positive experience strategies to meet guest’s expectations
  • Worked collaboratively with the departmental managers to ensure work flow smoothly with one another
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and maintained relationships with external vendors and suppliers.

RESERVATIONS MANAGER

COCKTAIL AND DREAMS HOTEL
01.2019 - Current
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
  • Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
  • Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Preparing of invite and offering of other immigration assistance to aid guest secure visas to the country.

CHANNEL MANAGER

COCKTAIL AND DREAMS HOTEL
01.2018 - Current
  • Prepared room inventory availability on the OTAs
  • Shared reservations from the OTAs to the front desk for action
  • Blocked rooms during over booking
  • Set no-show reservations aside to avoid compensation payment
  • Arranged commission payment for the OTAs
  • Set up promotions on the OTAs to attract bookings

JUNIOR FIRE SAFETY OFFICER (NATIONAL SERVICE)

GHANA PORTS AND HARBOURS AUTHORITY
08.2017 - 08.2018
  • Presented periodic report on activities carried out at vessel docking-oil jetty stations and all pipelines
  • Drew session/ work plans/itinerary for the field staffs
  • Conducted safety routine checks when vessels berth for approval before operations commerce
  • Supervise the supply or water and other supplies to various departments
  • Supervising contractors and laborers daily to the completion of projects
  • Handling maintenance and logistics on site.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Skilled at working independently and collaboratively in a team environment.

FIBERGLASS OPERATOR

RED SEA HOUSING SERVICE (Ghana) LTD.
01.2012 - 01.2013
  • Producing of fiberglass products(shower tray ,basins etc)
  • Released air bubbles and smoothed seams using rollers.
  • Sprayed chopped fiberglass, resins and catalysts onto prepared molds or dies, using pneumatic spray guns with chopper attachments.
  • Measured and cut materials into proper sizes and shapes, using power cutting tools.
  • Assisted the furniture department in installations of cabinets and others in the homes.
  • Pressed layers of saturated mat or cloth into place on molds, using brushes or hands.

Education

Bachelor of Science - Human Resources Management

METHODIST UNIVERSITY COLLEGE
ACCRA,GHANA
03.2018

High School Diploma -

KOFORIDUA SENIOR HIGH TECHNICAL SCHOOL
Koforidua, Ghana
04.2012

Skills

  • Talent Acquisition and Recruitment
  • Performance Management
  • Employee Relations
  • Training and Development
  • Conflict Resolution
  • Team Leadership
  • Strategic Planning
  • Problem-solving skills
  • Customer relationship management
  • Microsoft office suits (Excel,Word etc)

Accomplishments

  • Developed general and accommodation policy for the hotel
  • Developed and designed check lists for various department(Maintenance and logistics etc)
  • Developed corporate credit application policy
  • Supervised team of 15 staff members.
  • Developed and designed conference function sheet
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

PROJECT CORDINATOR 2018-2020

  • Supervising contractors and laborers daily to the completion of projects.
  • Handling maintenance and logistics on site

HOTEL, CATERING AND TOURISM TRAINING INSTITUTE 2023

Certificate of participation

  • Conference, Banqueting and Events Management

MINISTRY OF TOURISM AND DIASPORAN RELATIONS 2022

  • Management and Customer Service Skills

GHANA PORTS AND HARBOURS AUTHORITY 2018

Certificate of participation

  • Seminar titled ‘’THE YOUTH TODAY AND CORPERATE WORLD’’

Additional Information

REFERENCES:

Mr. Lamptey Henry

Director of Cocktail and Dreams Hotel

P. O. Box CE 12145

Tema - Ghana

Tel: 0244403842


PERSONAL DATA ; Married, Ghanaian, can speak English, Ga, Ewe and Twi. Date of birth: 10th April 1993

Timeline

ASSISTANT GENERAL MANAGER

COCKTAIL AND DREAMS HOTEL
02.2021 - Current

SALES & MARKETING MANAGER

COCKTAIL AND DREAMS HOTEL
01.2020 - Current

HR

COCKTAIL AND DREAMS HOTEL
01.2020 - 03.2022

MAINTENANCE AND LOGISTICS MANAGER

01.2020 - 01.2022

OPERATIONS MANAGER

COCKTAIL AND DREAMS HOTEL
01.2019 - Current

RESERVATIONS MANAGER

COCKTAIL AND DREAMS HOTEL
01.2019 - Current

CHANNEL MANAGER

COCKTAIL AND DREAMS HOTEL
01.2018 - Current

JUNIOR FIRE SAFETY OFFICER (NATIONAL SERVICE)

GHANA PORTS AND HARBOURS AUTHORITY
08.2017 - 08.2018

FIBERGLASS OPERATOR

RED SEA HOUSING SERVICE (Ghana) LTD.
01.2012 - 01.2013

Bachelor of Science - Human Resources Management

METHODIST UNIVERSITY COLLEGE

High School Diploma -

KOFORIDUA SENIOR HIGH TECHNICAL SCHOOL

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