HENRIETTA ESI AMUZU-ADDO

• Prospecting for acquisition of new Agents as per Agent banking requirements.
• Managing a portfolio of over 167 Agents to provide support to customers to better serve their needs.
• Managing enquiries of existing and new Agents and assisting in resolving issues.
• Gather market and customer information and provide feedback.
• Selling of the bank's electronic products through the Agent Network.
• Opening corporate for prospective agents without CalBank accounts.

• Prospecting for new clients as per agent banking requirements.
• Getting individuals to open CAL accounts.
• Managing enquiries of existing and new customers and referring issues to appropriate officials.
• Gather market and customer information and provide feedback.
• Selling of the bank's products.
• Other Duties Performed:

Assisting the POS (Point of Sale Device) team in

• Conducting site inspection on aspiring merchants to prevent fraudulent activities.
• Preparing daily and weekly reports.
• Monitoring daily transactions.
• Frequent merchant visitation to resolve issues and challenges.
• Training attendants on merchant sites on the uses and features of the POS terminal.

• Prospecting for new clients as per agent banking requirements.
• Getting individuals to open CAL accounts.
• Managing enquiries of existing and new customers and referring issues to appropriate officials.
• Gather market and customer information and provide feedback.
• Selling of the bank's products.
• Other Duties Performed:
• Assisting the POS (Point of Sale Device) team in
• Conducting site inspection on aspiring merchants to prevent fraudulent activities.
• Preparing daily and weekly reports.
• Monitoring daily transactions.
• Frequent merchant visitation to resolve issues and challenges.
• Training attendants on merchant sites on the uses and features of the POS terminal.

• Assisting in childcare duties and other light household duties.
• Tutoring English language to kids.