Henrietta Awinpoka Himichaels
Tema
Summary
An honest, reliable and well-motivated individual with an excellent interpersonal relationship and a good communicator when it comes to providing customer support and performing administrative tasks. Am a good team player and a goal oriented person. Ability to work alone or with others. Cooperative, hardworking and love to learn. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Rhodep company limited
10.2021 - Current
- Acquiring new credible clients and managing their accounts
- Building and maintain relationship with key client personnel
- Preparing daily activity schedule to help the department provide logistics support if necessary
- Documentation and filing of all client related matters
- Generate weekly and monthly sales analysis report
- Manage the credit risk of clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed approximately 23 incoming calls from customers per day.
Marketing and Customer Service Officer
Cirrus Oil Services Limited
09.2012 - 06.2019
- Delivering information about the company's products and services
- Answering queries and concerns about the company’s products or services
- Processing orders and transactions
- Resolving issues and handling customer complaints
- Collecting customer feedback
- Tracking customer service metrics
- Providing proactive customer outreach.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Managed approximately 15 enquires per day from customers.
Intern
Tema Oil Refinery
07.2009 - 09.2009
- Typed memos, letters and import declaration forms
- Filed and archived documents.
- Managed approximately 30 incoming and outgoing calls per day from customers.
Education
BSc. (Business Administration) -
GIMPA
Accra, GhanaHND (Secretaryship & Management Studies) -
Takoradi Polytechnic
Takoradi, GhanaS.S.S.C.E -
Chemu Senior Secondary School
Tema, GhanaSkills
- Microsoft Office Suite
- Ability to work well with people
- Team player
- Ability to adapt
- Self-motivated
- Passion for learning
- Customer Service
- Active Listening
- Critical Thinking
Hobbies and Interests
Socializing and travelling
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Rhodep company limited
10.2021 - Current
Marketing and Customer Service Officer
Cirrus Oil Services Limited
09.2012 - 06.2019
Intern
Tema Oil Refinery
07.2009 - 09.2009
BSc. (Business Administration) -
GIMPA
HND (Secretaryship & Management Studies) -
Takoradi Polytechnic
S.S.S.C.E -
Chemu Senior Secondary School
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