Henrietha Oppong-Adjei
Accra
Summary
Accomplished in inventory and financial management, my tenure at Ghana Civil Aviation Authority highlighted my adeptness in ensuring compliance and enhancing consumer satisfaction. Leveraging ERP software proficiency and exceptional customer relations, I consistently contributed to operational improvements and strategic decision-making across various roles.
Overview
20
20
years of professional experience
Work History
Consumer Protection Assistant
Ghana Civil Aviation Authority
12.2019 - Current
- Monitor service providers to ensure compliance with Ghana Civil Aviation (Economic) Directives 2019, Part 2 (Consumer Protection)
- Investigate passenger complaints related to delayed flights, denied boarding, cancellations, and baggage irregularities
- Educate passengers on their rights and obligations of air operators and service providers
- Produce weekly reports on terminal activities and consumer protection issues
- Business Plan Review: Assist the Business Development & Statistics Manager in evaluating and reviewing potential airlines’ business plans to assess feasibility and alignment with regulatory and market requirements
- Financial and Operational Analysis: Conduct an in-depth analysis of airlines’ annual financial and operational statistics using key performance ratios to identify trends, strengths, and areas for improvement
- Airfare Analysis: Research and analyse airfare pricing for select airlines operating to and from Ghana, comparing ticket prices for the same destinations to address passenger complaints about high fares
- Provided actionable insights to support fair pricing strategies and enhance consumer satisfaction
Finance and Administrative Assistant
Capital IT Solutions Limited
02.2019 - 09.2019
- Managed accounts receivables and payables, ensuring timely invoices and payment processing
- Prepared and filed statutory tax returns, including VAT, PAYE, and withholding taxes
- Supported the finance team in preparing monthly management reports and financial statements
Senior Accounts Officer (Revenue Control and Receivables)
Best Western Premier Accra Airport Hotels
08.2017 - 02.2019
- Managed revenue collections and invoice bookings using the company’s ERP software
- Reconciled customer account balances and followed up with corporate clients for timely debt payments
- Prepared and filed VAT, NHIL, GETFund Levy, and Tourism Levy returns
Accounts Officer (Revenue Control)
Best Western Premier Accra Airport Hotels
02.2017 - 07.2017
- Assisted in revenue control and receivables management, ensuring accurate financial records
- Supported the preparation of monthly management reports and payroll cycles
Stores Assistant (Inventory Controls)
Best Western Premier Accra Airport Hotels
08.2016 - 02.2017
- Managed inbound and outbound inventory movements, ensuring accurate stock records and reconciliation
- Advised management on inventory movement trends to support decision-making
Accounts Assistant / Cashier
Best Western Premier Accra Airport Hotels
07.2015 - 08.2016
- Handled cash transactions and maintained accurate financial records
- Supported the finance team in bookkeeping and accounts payable/receivable management
Accounts Officer
Kojach Limited
Kumasi
01.2009 - 07.2015
- Company Overview: Kumasi
- Managed accounts receivables and payables, ensuring timely invoicing and payment processing
- Prepared financial statements and supported tax compliance activities
- Kumasi
Data Entry Officer
Olam Ghana Limited
Kumasi
11.2007 - 12.2008
- Company Overview: Kumasi
- Entered and maintained accurate financial and inventory data in the company’s ERP system
- Supported the finance team in data analysis and reporting
- Kumasi
Researcher / Interviewer
Research International (R.I.)
Accra
07.2005 - 03.2007
- Company Overview: Accra
- Conducted market research and collected data for analysis
- Prepared reports and presented findings to stakeholders
- Accra
Education
Bachelor of Business Administration (BBA) - Banking and Finance
Christian Services University College
Kumasi05.2012
Accounting Technician Scheme West Africa (ATSWA) -
Kumasi Polytechnic
Kumasi07.2004
Senior Secondary School Certificate Examination (S.S.S.C.E.) - General Arts
Nkawkaw Secondary School
Nkawkaw, Eastern Region11.1999
Skills
- Inventory Management and Control
- Accounts Receivables and Payables Management
- Management Accounts and Bookkeeping
- Tax Compliance and Analysis
- Customer Relations
- ERP Software Proficiency
- Microsoft Office
- Material Control Software
References
Available upon request.
Awards
- Employee of the Year (1st Runner Up), Best Western Premier Accra Airport Hotels, 12/01/17
- Employee of the Month, Best Western Premier Accra Airport Hotels, 09/01/17
Professional Development
- The Art of Customer Service, Ghana Airport Company Ltd (GACL), 02/01/25
- Planning A Fruitful Working Life / Separation (Work-Life-Balance), GCAA, 08/01/24
- Business Ethics & Professional Conduct, Africa Resource Management, Tarkwa, 02/01/19
- Micros 3700 Training, Best Western Premier Accra Airport Hotels, Accra, 03/01/16
- Springboard Africa Roadshow, Legacy & Legacy, Kumasi, 01/01/11, 01/31/16
Languages
English
First Language
German
Beginner
A1
Akan
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Consumer Protection Assistant
Ghana Civil Aviation Authority
12.2019 - Current
Finance and Administrative Assistant
Capital IT Solutions Limited
02.2019 - 09.2019
Senior Accounts Officer (Revenue Control and Receivables)
Best Western Premier Accra Airport Hotels
08.2017 - 02.2019
Accounts Officer (Revenue Control)
Best Western Premier Accra Airport Hotels
02.2017 - 07.2017
Stores Assistant (Inventory Controls)
Best Western Premier Accra Airport Hotels
08.2016 - 02.2017
Accounts Assistant / Cashier
Best Western Premier Accra Airport Hotels
07.2015 - 08.2016
Accounts Officer
Kojach Limited
01.2009 - 07.2015
Data Entry Officer
Olam Ghana Limited
11.2007 - 12.2008
Researcher / Interviewer
Research International (R.I.)
07.2005 - 03.2007
Bachelor of Business Administration (BBA) - Banking and Finance
Christian Services University College
Accounting Technician Scheme West Africa (ATSWA) -
Kumasi Polytechnic
Senior Secondary School Certificate Examination (S.S.S.C.E.) - General Arts
Nkawkaw Secondary School
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