Henock Ofori
Summary
Proven Rooms Supervisor at Rock City Hotel Ghana Limited, adept at enhancing guest satisfaction through strategic room management and housekeeping coordination. Excelled in front desk supervision, training staff, and fostering client relationships. Leveraged analytical skills to identify sales opportunities, driving retention and loyalty. Recognized for impactful promotional campaigns, achieving a 20% increase in customer engagement.
Overview
21
21
years of professional experience
2019
2019
years of post-secondary education
Work History
Rooms Supervisor
Rock City Hotel Ghana Limited
02.2021 - 01.2026
- Managed room assignments and ensured optimal guest satisfaction levels.
- Coordinated housekeeping schedules to maintain cleanliness standards across all rooms.
- Supervised front desk operations and provided training to new staff members.
Sales Executive
A&Z Company
01.2005 - 01.2013
- Developed strong client relationships to enhance customer loyalty and retention.
- Analyzed market trends to identify new sales opportunities and target audiences.
- Collaborated with marketing team to create effective promotional materials and campaigns.
Education
Kwame Nkrumah University of Science And Technology
KumasiSkills
- Room management
- Housekeeping coordination
- Front desk supervision
- Guest satisfaction
Timeline
Rooms Supervisor
Rock City Hotel Ghana Limited
02.2021 - 01.2026
Sales Executive
A&Z Company
01.2005 - 01.2013
Kwame Nkrumah University of Science And Technology