Helmut A. De -Medeiros
Linkedin.com/in/helmutmedeiros-73994a16
Summary
Dynamic tech support professional with a proven track record at HP/Limitless, adept at resolving complex technical issues and enhancing user satisfaction. Skilled in data analytics and customer management, I excel in delivering impactful solutions that minimize downtime and improve performance metrics, committed to driving results through effective communication and strategic problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HP/Limitless
11.2024 - 02.2025
- Resolved technical issues by diagnosing and troubleshooting hardware and software problems to ensure seamless operations.
- Provided timely and effective technical support, addressing user concerns and maintaining system functionality.
- Delivered comprehensive solutions to technical challenges, enhancing user satisfaction and minimizing downtime.
Subject Matter Expert / Service Delivery Lead
LimitlessTech
11.2023 - 07.2024
- Subject Matter Expert (Microsoft Support) Manage and coach experts on resolving M365 tickets.
- Create reports and analyze cases.
- Improve experts' KPI.
- Maintain client portfolio.
- Service Delivery Lead (Unilever France) Create reports and analyze cases.
- Conduct quality review in French.
- Translate English documents into French.
- Maintain client portfolio.
Export and Marketing Agent
02.2023 - 06.2023
- Oversaw the daily operations of the station or market.
- Conduct extensive marketing and gathering of data.
- Managed the company client overseas.
- Coordinated efforts with the sales team.
- Maintain client portfolio.
French & English Service Desk Analyst
Ecobank Head Office, E-process
11.2019 - 07.2020
- Timely and efficient management of client requests.
- Effectively creating and monitoring tickets in the ITSM system.
- Prompt resolution of client technical challenges.
- Assist technical teams on issues pertaining to client accounts.
Software Trainer
Nation Builders Corps
04.2018 - 09.2019
- Successfully trained clients on purchase software such as Docuhold and Church Management Systems.
- Communicated effectively all software requirements and exceeded client expectations.
- Troubleshoot client's PC.
Sales Supervisor
Promo Perfect
02.2016 - 12.2017
- Managed all client sales requests and ensured excellent delivery of products.
- Led the sales team in the achievements of sales targets.
- Led the sales team in marketing of products.
- Managed client sales distribution.
- Responsible for the leading and training sales representatives for superior performance.
National Service Personnel
Mampong Municipal Assembly
08.2015 - 09.2016
- Assisted IT and Human Resources Departments with administrative and information technology related activities and projects.
- Troubleshooting computers, printers.
- Installation and repairs of computers.
French and ICT Teacher
Bell's International School
05.2012 - 08.2015
- Preparing lessons and teach students.
- Helped with academic calendar and student project and assignment.
- Maintenance, troubleshooting and maintenance of school computers.
Café Attendant
Net Connect
05.2009 - 12.2010
- Excellently attended to clients.
- Responsible for the repair of computers and IT related devices.
Education
BSc - Information Technology
BlueCrest College
01.2015
Professional Diploma - Information Technology
NIIT
01.2011
Advance Diploma - Information Technology
NIIT
05-2007
Skills
- Microsoft Office Word
- Excel
- PowerPoint
- Outlook
- Statistical Package for Social Sciences (SPSS)
- SQL
- MySQL
- Php
- Digital marketing tools
- SEO
- Canva
- E-mail marketing
- Microsoft suite
- Building software/application under project management
- Data Analytics
- Customer Management experience
Certification
- Introduction to Cybersecurity Tools & Cyberattacks, 07/2024
- Cybersecurity for Everyone, 06/2024
- Étudier en France: French Intermediate course B1-B2, 07/2024 k
- Introduction to Computers and Operating Systems and Security, 10/2024
- Cybersecurity Solutions and Microsoft Defender, 10/2024
- Cybersecurity Identity and Access Solutions using Azure AD, 10/2024
- Introduction to Networking and Cloud Computing, 11/2024
- Cybersecurity Tools and Technologies, 01/2025
- Cybersecurity Management and Compliance, 02/2025
- Cybersecurity Threat Vectors and Mitigation, 11/2024
- Advanced Cybersecurity Concepts and Capstone Project, 03/2025
- Microsoft Cybersecurity Analyst
Hobbies and Interests
- Cycling
- Engaging customers, peaking their interests, and exceeding their expectations
Languages
- French
- English
Timeline
HP/Limitless
11.2024 - 02.2025
Subject Matter Expert / Service Delivery Lead
LimitlessTech
11.2023 - 07.2024
Export and Marketing Agent
02.2023 - 06.2023
French & English Service Desk Analyst
Ecobank Head Office, E-process
11.2019 - 07.2020
Software Trainer
Nation Builders Corps
04.2018 - 09.2019
Sales Supervisor
Promo Perfect
02.2016 - 12.2017
National Service Personnel
Mampong Municipal Assembly
08.2015 - 09.2016
French and ICT Teacher
Bell's International School
05.2012 - 08.2015
Café Attendant
Net Connect
05.2009 - 12.2010
BSc - Information Technology
BlueCrest College
Professional Diploma - Information Technology
NIIT
Advance Diploma - Information Technology
NIIT
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