Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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HELLEN ANORKOR WULLEY

HELLEN ANORKOR WULLEY

Greater Accra ,Ghana

Summary

Offering strong communication and interpersonal skills to build and maintain client relationships. Knowledgeable about customer service principles and conflict resolution, with proactive attitude towards problem-solving. Ready to use and develop negotiation, empathy, and organisational abilities in [Desired Position] role.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work History

Consultant - Client Relations Officer/Validation

Office of the Official Liquidation
Accra, Greater Accra Region
09.2019 - Current
  • Collaborate with internal teams and validation teams to address customer needs, and resolve issues.
  • Interpreted customer needs to provide tailored advice on suitable products and services.
  • Kept records of all contact with clients using CRM system.
  • Communicated client feedback to leadership teams and identified iimprovement possibilities.
  • Build and maintain relationships with clients, customers, and partners through regular communication and engagement activities.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Updated customers on service issues and maintained satisfaction through continued communication.
  • Respond to inquiries, complaints, and requests from clients in a timely and professional manner.
  • Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
  • Understand customer needs, preferences, and expectations to provide personalised service and support.
  • Promoted new and updated services to increase customer retention.
  • Kept track of current and potential clients needs to recommend new applicable products and services.
  • Validation of customer claims.




Chief executive officer

Hellynn Wears
Accra, Greater Accra Region
04.2023 - Current


  • Applied digital marketing tactics to drive business growth and awareness.
  • Carried out day-to-day duties accurately and efficiently.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Provided customers with price information and handled financial transactions.
  • Placed customer orders, providing guidance on product delivery timeframes.

Receptionist

Nordea Capital Limited
Accra, Ghana
02.2015 - 07.2018
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answering calls.
  • Direct calls to the correct offices.
  • Notify relevant employees when visitors arrive.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Assisting colleagues with administrative tasks.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Handled office petty cash and maintained flawless records.
  • Admitted guests into buildings to control site access.

Operations Officer

Nordea Capital Limited
Accra, Greater Accra Region
02.2015 - 07.2019
  • Provided support to all business units, including administrative, financial, and human resource departments.
  • Drafted periodic reports to inform upper management on KPIs and operational issues.
  • Motivated team members by providing mentoring and development opportunities.
  • Set operation goals to meet or exceed performance expectations.
  • Provided guidance to staff in resolving operational issues, and problems.
  • Ensured resource assignments, work allocation, training development, and performance assessment were completed in a timely manner.
  • Wrote reports detailing actions for internal use, client review, or official recordkeeping.
  • Issued payments to fulfill contract requirements and complete transactions.
  • Calculated interest and associated fees for [Type] transactions.
  • Negotiated with vendors and service providers to control corporate expenditures.
  • Stamped completed paperwork with duties payable information.

Education

Bachelor of Business Administration - Banking & Fianace

Methodist University College Ghana
Accra, Greater Accra Region
09.2017 - 10.2020

Certificate of Higher Education - General Art

Winneba Secondary School
Winneba, Ghana
09.2010 - 06.2014

Skills


  • Team player
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Public speaking
  • Team building
  • Social media marketing


    • Computer

    Word, Excel, and PowerPoint


Languages

English
Advanced

Affiliations

  • Music Lover
  • Reading
  • Solving word puzzles

Timeline

Chief executive officer

Hellynn Wears
04.2023 - Current

Consultant - Client Relations Officer/Validation

Office of the Official Liquidation
09.2019 - Current

Bachelor of Business Administration - Banking & Fianace

Methodist University College Ghana
09.2017 - 10.2020

Receptionist

Nordea Capital Limited
02.2015 - 07.2018

Operations Officer

Nordea Capital Limited
02.2015 - 07.2019

Certificate of Higher Education - General Art

Winneba Secondary School
09.2010 - 06.2014

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HELLEN ANORKOR WULLEY