Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hellen Frimpong

Accra

Summary

Personal Profile Statement A motivated, adaptable, and responsible medical claims professional seeking a position in a Health-providing company that will utilize the professional skills developed through past work experiences in this field. I have a methodical, customer–focused approach to work and a strong drive to see through to completion. In my current job , I have managed the claims department with 11 years of experience ensuring all required criteria are met before eligible claims are sent to stakeholders. Achievement Implementing major systems to reduce claims errors significantly Outstanding department for three consecutive times Settled disputes between management and third parties amicably Funds recovery and quality assurance on the level of care for patents Vetting and supervision of claims officers to meet the authorized date

Overview

17
17
years of professional experience

Work History

Healthcare Insurance Manager

Mother love Hospital
Accra
03.2013 - Current
  • Work with physicians to ensure that the correct diagnosis/procedures are being followed -Vet medical claims to reduce adjustment -Take claims information, log them into the system and generate reports -Manage and distribute Co-pays
  • Conduct regular audits of random claims for purposes of quality assurance -Resolving issues involving customer complaints and claims adjudication -keep a record of phone calls -Premium negotiations with providers -Administer questionnaires to patients to ascertain their satisfaction levels with the services provided

Branch manager

Novel Ghana. Kumasi
11.2010 - 12.2012
  • Prempeh street
  • Collect Market feedback from customers on competitor’s product
  • Payment of cheques from customers into company’s account
  • Addressed customer complaints
  • Customer debt reconciliation

Media Relations Assistant, Data Entry Clerk

National service personnel, National Health Insurance Authority
Techiman
08.2006 - 10.2009
  • Compiled daily news reports summarizing all relevant media coverage related to the company's activities.
  • Cultivated relationships with key members of the media to ensure positive coverage in print, online and broadcast outlets.
  • Consulted with advertising agencies or staff to arrange promotional campaigns for products, organizations or individuals.

Education

Bachelor of Business Administration - Marketing

Methodist university college
01.2019

Diploma - journalism &Marketing

Institute of Business Management and Journalism
01.2006

Skills

  • Teamwork and collaboration
  • Professionalism and strong work ethics
  • Critical thinking and problem solving
  • Hobbies and interest
  • Football and socializing with friends and family

References

References Madam Felicia Agyei -Mother Love Hospital-Ghana Matron +233 203039810 Dr. Emmanuel Kwadwo Mireku -Medical Director Lampsi Medical Center Frafraha-Adenta Mobile: +233 209359086 Mr.Martin Takyi National Health Insurance Authority Ghana Mobile: +233 209958277

Timeline

Healthcare Insurance Manager

Mother love Hospital
03.2013 - Current

Branch manager

Novel Ghana. Kumasi
11.2010 - 12.2012

Media Relations Assistant, Data Entry Clerk

National service personnel, National Health Insurance Authority
08.2006 - 10.2009

Bachelor of Business Administration - Marketing

Methodist university college

Diploma - journalism &Marketing

Institute of Business Management and Journalism
Hellen Frimpong