Hellen Arthur
Tema
Summary
Result- oriented business administration graduate with a strong background in administrative support, business management, and sales experience. Proficient in overseeing day- to- day operations, managing inventory, and providing excellent customer service. Possesses effective leadership abilities to motivate teams and achieve sales target. Adept at fostering positive customer relationships and implementing sales strategies to drive revenue growth.
Overview
13
13
years of professional experience
Work History
SECRETARY (CONTRACT)
Aflako Fishries
11.2011
MANAGER
Glare Imports and Catering Services
04.2021 - Current
- Deliver exceptional catering services, consistently receiving rave reviews and repeat business from satisfied clients for delicious and creatively presented dishes
- Cultivate strong relationships with clients by providing personalized service, attentive communication, and prompt resolution of inquiries and concerns, leading to high levels of customer loyalty and referrals
- Develop and execute branding initiatives to establish a strong brand identity and market presence, leading to increased brand awareness and customer loyalty
- Demonstrate deep product knowledge and expertise in the products for sale, effectively educating customers on product features, benefits, and tips, enhancing higher sales conversion rates and customer satisfaction
- Streamlined import processes and logistics operations, reducing lead times, minimizing inventory holding costs, and improving overall supply chain efficiency.
SECRETARY
Haixinshen Company Limited
11.2020 - 04.2021
- Implemented streamlined processes for cheque writing, resulting in significant reduction in processing time and improved accuracy
- Maintained meticulous records of daily expenses, ensuring compliance with financial regulations and internal policies
- Provided invaluable assistance in the preparation of all tax payments, resulting in timely and accurate filings
- Collaborated effectively with colleagues and superiors to achieve departmental goals, contributing positively to team dynamics and overall productivity
- Ensured a comprehensive filing system that enhanced document retrieval and storage, reducing time spent searching for information.
MANAGER
Glare Enterprise
10.2017 - 11.2020
- Developed and implemented a standardized procedure for handling customer complaints, resulting in a decrease in unresolved issues and improved customer retention
- Optimized payment processing systems, reducing transaction times and minimizing errors, leading to improved efficiency and customer satisfaction
- Revamped product display arrangements, leading to an increase in sales and greater customer engagement with merchandise
- Spearheaded the development of new soap and detergent products, contributing to increase revenue
- Implemented inventory management strategies that reduced stock outs and minimized excess inventory, enhancing improved cash flow.
ADMINISTRATIVE ASSISTANT (NATIONAL SERVICE)
National Vocational Training Institute
12.2011 - 01.2012
SECRETARY
Ghana Port and Harbours Authority
07.2011 - 10.2011
Education
BACHELOR OF SCIENCE BUSINESS ADMINISTRATION (ACCOUNTING) -
Data Link University College
01.2017
DIPLOMA IN HUMAN RESOURCE DEVELOPMENT -
Institute of Commercial Management
01.2013
Skills
- Administrative Management
- Business Management
- Sales & Marketing
- Product Knowledge
- Brand Building
- Culinary Excellence
- Importation
- Customer Care
Timeline
MANAGER
Glare Imports and Catering Services
04.2021 - Current
SECRETARY
Haixinshen Company Limited
11.2020 - 04.2021
MANAGER
Glare Enterprise
10.2017 - 11.2020
ADMINISTRATIVE ASSISTANT (NATIONAL SERVICE)
National Vocational Training Institute
12.2011 - 01.2012
SECRETARY (CONTRACT)
Aflako Fishries
11.2011
SECRETARY
Ghana Port and Harbours Authority
07.2011 - 10.2011
BACHELOR OF SCIENCE BUSINESS ADMINISTRATION (ACCOUNTING) -
Data Link University College
DIPLOMA IN HUMAN RESOURCE DEVELOPMENT -
Institute of Commercial Management
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