HELINA APPIAH
ACCRA
Summary
Detail-oriented and multilingual professional with diverse experience in customer service, culinary arts, and language translation. Proven ability to effectively communicate in English and Arabic, with a strong commitment to delivering exceptional service in various roles. Highly skilled in managing customer interactions, preparing and serving food, and providing accurate translations. Passionate about cooking and baking, with a talent for creating memorable culinary experiences.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
11
11
years of professional experience
Work History
Homecare
11.2022 - 03.2024
- Provided daily personal care and support to an elderly client, including assistance with bathing, grooming, medication reminders, and mobility.
- Maintained a clean and safe living environment, prepared meals according to dietary needs, and offered companionship to promote emotional well-being.
- Communicated regularly with family members regarding health updates and changes in behavior or routine.
- Maintained records of daily activities and progress, and worked closely with healthcare professionals and family members to implement care plans effectively.
- Fatima Al-Mutairi - Kuwait
Cashier
Americana Company (KFC and Hardee's)
06.2021 - 11.2022
- Handled customer orders and payments promptly and accurately, ensuring a smooth dining experience.
- Maintained cleanliness and organization of the front-of-house area, adhering to company standards.
- Assisted in training new staff members on cash register operations and customer service protocols.
- Resolved customer complaints and issues effectively, demonstrating strong problem-solving skills.
- Contributed to team efforts to achieve daily sales goals and enhance overall customer satisfaction.
- Kuwait
Cook
Private Residence
02.2019 - 05.2021
- Collaborate with the family to create diverse and balanced meal plans.
- Purchase high-quality ingredients while managing the household's food budget.
- Prepare and cook delicious and nutritious meals according to the family's preferences and dietary restrictions.
- Maintain a clean and organized kitchen environment, adhering to food safety and hygiene standards.
- Assist in the preparation of meals for special occasions and events.
- Accommodate various dietary needs, including allergies, intolerances, and specific dietary requirements.
Nanny
Private Household
02.2015 - 01.2019
- Monitored the children's playtime to ensure safety and wellbeing.
- Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
- Provided assistance with homework assignments when needed.
- Managed kitchen operations, including menu planning, grocery shopping, and maintaining cleanliness.
- Provided childcare and supervision, ensuring a safe and nurturing environment for children.
- Assisted with household chores and errands, supporting the family's daily needs.
- Developed and maintained positive relationships with family members, fostering a harmonious home environment.
- Demonstrated flexibility and adaptability in meeting the changing needs of the household.
- Kuwait
English Translator
France Embassy
03.2013 - 01.2015
- Assisted embassy staff with language interpretation during meetings and official events.
- Facilitated communication between English-speaking visitors and Twi-speaking embassy personnel.
- Developed and maintained a thorough understanding of embassy protocols and procedures.
- Contributed to the creation of bilingual documents and publications, supporting embassy communications.
- Demonstrated cultural sensitivity and professionalism in all interactions with embassy staff and visitors.
- Ghana
Education
WASSCE - General Arts
Teachers Experimental Senior High School
Asamankese, OsenseBECE -
Asamankese Presbyterian Junior High School
AsamankeseSkills
- Customer service excellence
- Excellent Communication skills
- Teamwork and collaboration
- Cash handling and register operations
- Culinary arts and meal preparation
- Time management and organization
- Adaptability and problem-solving abilities
- Organizational abilities
References
References available upon request.
Languages
- English, Upper Intermediate (B2)
- Arabic, Intermediate (B1)
Activities
- Cooking and baking
- Listening to music
Languages
English
Advanced
C1
Arabic
Beginner
A1
Timeline
Homecare
11.2022 - 03.2024
Cashier
Americana Company (KFC and Hardee's)
06.2021 - 11.2022
Cook
Private Residence
02.2019 - 05.2021
Nanny
Private Household
02.2015 - 01.2019
English Translator
France Embassy
03.2013 - 01.2015
WASSCE - General Arts
Teachers Experimental Senior High School
BECE -
Asamankese Presbyterian Junior High School