Helena Domson
Administrative & Client Relations Professional
Accra,AA
Summary
A motivated and enthusiastic with 4+ years in Administrative Management who strives to achieve the highest standard possible, particularly when dealing with multiple projects and ready to learn. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Work History
Personal Assistant/Account Manager
Kasmon Enterprise
- Managed scheduling and calendar organization for senior executives, optimizing time management.
- Coordinated travel arrangements, ensuring efficiency and budget compliance for all trips.
- Prepared meeting agendas and minutes, facilitating clear communication among stakeholders.
- Assisted with project tracking and reporting, improving visibility of team progress.
- Streamlined communication between departments to enhance workflow efficiency
- Supported preparation of reports and presentations for client meetings
- Conducted research to assist in project planning and decision-making processes
- Managed daily scheduling and calendar coordination for executive team
- Organized travel arrangements, ensuring cost-effectiveness and compliance with policies
- Maintained filing systems, improving document retrieval times by implementing digital solutions
- Developed templates for routine correspondence, standardizing communication practices
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
Administrative Manager
Intel Skys Limited
- Leading and/or participating in meetings
- Maintaining all policies and procedures manuals
- Hiring and training administrative staff
- Delegating tasks to administrative assistants
- Creating personnel folders for new hires
- Monitoring and projecting staffing needs
- Managing and maintaining all department databases
- Developing strong relationships with cross-functional teams and departments
- Purchase supply of products/materials
- Determine the lowest cost for products/materials
- Track and record orders
- Receive orders and document arrivals
- Manage supply base
- Source and interview vendors; negotiate contracts and costs
- Organize and schedule procurements in a timely manner
- Operate equipment and follow all safety procedures
- Supplier's registration of medical devices
- Works directly with the Chairman and Board of Directors.
- Assists in coordinating the agenda of senior management team meetings.
- Prepares an account of the meetings and designates and follows up on assigned action items.
- Acting as a point of contact for phone calls and correspondence
- Managing appointments, meetings, and conferences
- Arranging meetings and travel
- Preparing presentations, reports, and correspondence
- Handling errands and day-to-day tasks for the employer
- Managing filing systems
- Liaising with clients
- Participating in recruitment and firing processes.
- Performing employee background checks and verifying information.
- Conducting exit interviews.
- Collecting and analyzing employee data.
- Using data to create employee profiles.
- Organizing and updating employee files.
- Adhering to regulatory standards.
- Streamlined administrative processes to enhance operational efficiency across departments.
Front Desk/Customer Care Manager
One Smart Star Limited
- Customer Satisfaction and Management of all Star Phone clients.
- Solving customer complaints and answering customers' questions.
- Writing reports for senior managers.
- Answer phone calls and emails from clients
- Maintain calendars for the office and coworkers.
- File important documents and keep them well organized.
- Perform any other clerical duties necessary to keep the office running
- Maintaining positive customer relations.
- Develop creative and engaging social media strategies
- Manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Instagram and adapting content to suit different channels
- Oversee, plan and deliver content across different platforms using scheduling tools such as Facebook Analytics tool.
- Undertake audience research
- Manage and facilitate social media communities by responding to social media posts and developing discussions
- Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook insights
- Research and evaluate the latest trends and techniques in order to find new and better ways of measuring social media activity
- Recommend improvements to increase performance
- Set targets to increase brand awareness and increase customer engagement.
- Analyzed customer feedback to identify trends and improve service strategies.
Intern
SALTPOND MUNICIPAL HOSPITAL
- General administrative duties
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Create, maintain, and enter information into databases.
- Complete forms in accordance with hospital procedures.
- Keep records of collections and disbursements, and ensure accounts are balanced.
Skills
- Time management skills
- Computer literacy skills
- Organization skills
- Decision-making skills
- Strategic planning skills
- Oral and written communication skills
- Organizational skills
- Customer relations
- Training and mentoring
- Team management
- Delegation and supervision
- Team building
- Schedule management
- Sales support
- Account management
- Data tracking
- Proficient in [software]
- Report preparation
- Account updates
- Research and due diligence
- Service solution development
- Customer experience improvement
- Teamwork
- Customer service
- Multitasking
- Team collaboration
- Team leadership
- Adaptability and flexibility
- Professional and courteous
- Relationship building
- Managing operations and efficiency
Timeline
Front Desk/Customer Care Manager - One Smart Star Limited
Intern - SALTPOND MUNICIPAL HOSPITAL
Personal Assistant/Account Manager - Kasmon Enterprise
Administrative Manager - Intel Skys Limited