Helena Adjei-Mensah
Accra
Summary
As a recent graduate, I am seeking a role which allows me to continue learning and perfecting my skills as I provide high-quality work, and consequently excel in my field study of French and Sociology. I also have a certificate in Customer Service from iSon xperiences Ghana. Currently enrolled in University of Professional Studies to study Marketing. Developed strong communication and conflict resolution skills in fast-paced customer-focused environment. Seeking to transition into new field, leveraging ability to understand client needs and provide effective solutions. Committed to applying these skills to new challenges and opportunities.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
iSon xperiences GH
06.2024 - Current
- Picking calls
- Listening to complaints of customers and giving resolutions to them
Administrative Secretary
Chreeny Logistics
Tema Community 2
11.2023 - 05.2024
- Using of ICUMS
- Accounting for the work done for importers
- Filling in the monthly work done
- Using ChatGPT to update clients about what their products entail, when and where their products will be shipped to
- Managing the data of the company. Keeping tracks of the goods shipped into the country
National Service (Client Service and Revenue Collector)
Office of the Administrator of Stool Lands
Teshie-Nungua
12.2022 - 09.2023
- Preparing and Serving Demand Notice
- Develop an open and effective channel of communication with the clients
- Updating Clients Records
- Issuing Receipts and Money Collection
Sales Executive
Allianz Life Insurance
Dansoman
07.2021 - 04.2022
- Selling insurance policies to clients
- Taking clients through the various insurance policies
- Solving problems clients face with their packages
Education
Master Of Arts In Brands And Communications Manage - Marketing
University of Professional Studies, Accra
Bachelor of Arts - French and Sociology
University of Ghana
Legon10.2022
General Arts -
Krobo Girls' Senior High School
Krobo - Odumase05.2018
Skills
- Interpersonal Communication
- MS Word
- PowerPoint
- Photoshop
- MS Excel
- ChatGPT
Languages
English
Ga
French
Twi
Hobbies and Interests
- Music
- Reading
- Writing
References
- Rebecca Adjei-Mensah, Food Scientist, 0243143433, Ghana Standard Authority
- Sylvester Gadagoe Jacob Boateng, District Director Manager, Stool Lands Chreeny Logistics, 0242365304, 0245226614, sylvestergadagoe@gmail.com
Timeline
Customer Service Agent
iSon xperiences GH
06.2024 - Current
Administrative Secretary
Chreeny Logistics
11.2023 - 05.2024
National Service (Client Service and Revenue Collector)
Office of the Administrator of Stool Lands
12.2022 - 09.2023
Sales Executive
Allianz Life Insurance
07.2021 - 04.2022
Bachelor of Arts - French and Sociology
University of Ghana
General Arts -
Krobo Girls' Senior High School
Master Of Arts In Brands And Communications Manage - Marketing
University of Professional Studies, Accra