Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gifty Porsoo

Accra

Summary

Professional and customer focused Front Desk Officer with experience in reception management, client service, and administrative support. Skilled in handling phone calls, greeting visitors, scheduling appointments, and maintaining organized front office operations. Adept at multitasking in fast-paced environments while maintaining a warm and professional demeanor. Strong communication and interpersonal skills with the ability to resolve complaints effectively. Experienced in record keeping, correspondence handling, and basic cash management. Reliable, punctual, and committed to delivering excellent customer service while ensuring smooth daily office operations.

Overview

4
4
years of professional experience
2019
2019
years of post-secondary education

Work History

Front Desk Receptionist

Sure distribution.
Accra
01.2022 - 08.2025
  • Greeted visitors and directed them to appropriate departments.
  • Managed incoming calls and routed them to relevant staff members.
  • Scheduled appointments and coordinated meeting room arrangements.
  • Assisted in processing shipments and tracking deliveries for distribution operations.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Collaborated with team members to enhance front desk workflows and efficiency.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Education

Bachelor of Arts - Public Administration And Information Studies.

University Of Ghana
Accra , Ghana
01.2022 - 02.2026

Belong Senior High School
Kwahu , Ghana

Skills

  • Project management
  • Customer service
  • Effective communication
  • Data analysis
  • Appointment scheduling
  • Conflict management
  • Telephone etiquette

Languages

English
First Language
Ga
Proficient (C2)
C2
Ewe
Proficient (C2)
C2
Twi
Advanced (C1)
C1

Timeline

Front Desk Receptionist

Sure distribution.
01.2022 - 08.2025

Bachelor of Arts - Public Administration And Information Studies.

University Of Ghana
01.2022 - 02.2026

Belong Senior High School
Gifty Porsoo