Hawa Mahmud Abubakar
Dynamic Sales Associate at Awera Cosmetics with a proven track record in enhancing customer satisfaction and driving sales. Skilled in relationship building and proficient in POS systems, I excel at providing tailored product recommendations and resolving inquiries, ensuring a positive shopping experience that fosters loyalty and repeat business.
Work History
Sales Associate
1 Year 11 Months- Assisted customers with product selection and shade matching to support confident purchase decisions.
- Processed sales transactions accurately using POS systems and handled cash, card, and returns.
- Restocked merchandise and organized display shelves to maintain product availability and presentation.
- Recommended cosmetics and skincare products based on customer needs and preferences.
- Resolved customer inquiries promptly while delivering courteous, professional service.
- Monitored inventory levels and reported low stock to support timely replenishment.
- Maintained clean, organized sales floor areas and followed store merchandising standards.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cleaning Crew Member
5 Months- Cleaned floors, restrooms, and common areas to maintain safe, sanitary facilities
- Restocked paper goods, soap, and cleaning supplies to support daily operations
- Sanitized high-touch surfaces using approved cleaning chemicals and procedures
- Inspected assigned areas and corrected spills, debris, and maintenance issues promptly
- Supported team members by completing routine cleaning tasks and responding to special requests
- Operated vacuums, mops, and floor-care equipment with consistent attention to detail
- Disposed of trash and recycling while following facility waste-handling protocols
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
Education
High School Diploma
Skills
Accomplishments
Consistently exceeded monthly sales targets by 30% for over 2 years
- Built a loyal client base of 200+ returning customers through excellent customer service
- Increased store sales revenue through effective product recommendation and upselling
- Recognized as Top Sales Associate of the Month 5 times for outstanding performance
- Trained and mentored 4 new sales associates on product knowledge and sales techniques
- Successfully promoted and launched 10+ new cosmetic products, driving high customer engagement
- Maintained 95% customer satisfaction rating through professional consultation and after-sales follow-up
- Reduced customer complaints by improving product demonstration and handling inquiries efficiently