Hawa Seidu
Accra
Summary
Achieved notable reductions in turnaround time through effective management of high-volume transactions. Elevated customer service quality by developing strong relationships and maintaining adherence to banking standards. Fostered a collaborative environment by training new staff members, enhancing operational efficiency.
Overview
8
8
years of professional experience
Work History
Contract Staff
GCB Bank PLC
02.2025 - Current
- Facilitate training sessions for new tellers on policies and systems to enhance team effectiveness.
- Execute precise and efficient high-volume money counting operations.
- Process customer transactions promptly, minimizing turnaround time.
- Oversee cash drawer reconciliation and address discrepancies promptly.
- Execute transaction processing with a focus on efficiency and regulatory compliance.
- Deliver exceptional customer service to enhance client retention and loyalty.
- Support branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Collaborate with team members to achieve monthly sales targets.
- Facilitate customer account maintenance and transaction support as primary point of contact.
- Process applications for new accounts.
- Facilitate customer education on banking products and services to enhance financial literacy.
- Assist customers with compromised debit cards and issuance of new credentials.
- Assist customers with account inquiries. Help set up and close accounts. Support completion of loan applications and enrollment in new services.
- Address customer inquiries by employing effective communication and problem-solving techniques.
- Process customer requests for statements, cheque orders, and updates to personal information in database.
- Cultivate client trust through strict confidentiality and safeguarding of sensitive financial information.
- Engage in regular training sessions to enhance knowledge of industry trends and regulatory changes.
National Service Person
GCB Bank Plc
11.2023 - 01.2025
- Handled various customer transactions using banking software.
- Acquired role of chief teller.
- Disbursed cash and cheques accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Handled payments of money transfer via MoneyGram, Western Union, Ria, Unity Link.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
Cashier
Al Huda Forex Bureau
06.2018 - 11.2018
- Ensured maintenance of accounting records.
- Handled buying and selling of several currencies at given rates.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor In Business Administration - Human Resources Management
Knutsford University College
East Legon11.2023
High School Diploma -
Armed Forces Senior High Technical School
Burma Camp05-2018
Basic Education -
De-Youngster's International School
Ring Road Central06-2015
Skills
- Customer service expertise
- Cash handling and management
- Data Entry
- Banking compliance, banking laws, and regulations
- Strong Work Ethic
- Professionalism and Courtesy
- Workload management
- Excellent time management skills
- Positive, approachable, friendly
- Goal-oriented focus
- Honesty, Patience and Empathy
- Stress Tolerance
- Confidentiality and Discretion
- Sales and Cross-Selling
- Fraud Detection
- Strong teamwork
References
Alhaji Seidu Haruna, Director, Al Huda Forex Bureau- 0244268305
Osman Baba Umar, Manager, Al Huda Forex Bureau- 0244628184
Millicent Dadzie, Operations Manager, GCB Bank Plc Dzorwulu- 0244172203, mgemegah@gcb.com.gh
Mary Nsiah, Operations Officer, GCB Bank Plc Dzorwulu- 0242786620, maansiah@gcb.com.gh
Isaac Gbenartey, Retail Sales Manager, GCB Bank Plc Dzorwulu- 0596916020,
igbenartey@gcb.com.gh
Timeline
Contract Staff
GCB Bank PLC
02.2025 - Current
National Service Person
GCB Bank Plc
11.2023 - 01.2025
Cashier
Al Huda Forex Bureau
06.2018 - 11.2018
Bachelor In Business Administration - Human Resources Management
Knutsford University College
High School Diploma -
Armed Forces Senior High Technical School
Basic Education -
De-Youngster's International School