Haruna Ismail
Kumasi
Summary
Dedicated Help Desk Support Specialist skilled in network connectivity, remote support, and software installation. Proven ability to resolve technical issues efficiently, enhancing customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
OmniBsic Bank
01.2025 - Current
- Resolved technical issues for end-users, improving overall customer satisfaction and efficiency.
- Provided support via phone, email, and chat, ensuring timely resolution of inquiries.
- Documented troubleshooting procedures and solutions in knowledge base for future reference.
- Collaborated with IT team to implement software updates, enhancing system performance.
- Trained new staff on help desk procedures and tools, fostering a knowledgeable support team.
IT Technician
Fidelity Bank
08.2024 - Current
- Facilitated troubleshooting of hardware and software issues for end-users.
- Supported installation and configuration of operating systems and applications.
- Learned to maintain inventory of IT equipment and supplies.
- Provided technical support via phone, email, and in-person interactions.
- Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
- Configured hardware, devices, and software to set up work stations for employees.
Education
High School Diploma -
0penLabs
Kumasi, Ghana12-2023
Skills
- Network connectivity
- Remote support
- Software installation
- Security protocols
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [50] staff members.
- Collaborated with team of [4] in the development of [Access Control Enrollment].
- Used Trello and Asana to distribute task to members
Certification
- [CompTIA A+] Training - [Six Months]
- [CompTIA N+] Training - [Seven Months]
Timeline
Help Desk Support Specialist
OmniBsic Bank
01.2025 - Current
IT Technician
Fidelity Bank
08.2024 - Current
High School Diploma -
0penLabs