Harry Kwadzokpo
Accra
Summary
Intelligent IT manager with several-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects. Adept at identifying vulnerabilities, implementing security measures and ensuring compliance with industry standards as well as improving security, operational processes and systems implementation procedures. Proficient in disaster recovery planning, emergency response, project mapping and training.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of IT and Payment Systems
Allied Oil Company Limited
Accra
01.2015 - Current
- Led IT operations, overseeing systems auditing, administration, and payment systems management.
- Managed a team of IT professionals in the design, development, and implementation of IT projects.
- Designed comprehensive disaster recovery plans to ensure business continuity.
- Monitored system performance to identify potential problems before they occur.
- Implemented security measures to protect data from unauthorized access.
- Negotiated service agreements with vendors for hardware, software, and services procurement.
- Maintained up-to-date knowledge of current trends in technology solutions.
- Coordinated activities with external vendors providing outsourced services.
- Performed regular maintenance checks on computer systems and networks.
- Maintained, monitored, and upgraded existing systems to ensure optimal performance.
- Provided technical support for network infrastructure, hardware and software applications, and user access control issues.
- Collaborated with other departments to develop strategies that leverage IT resources efficiently.
- Controlled operational IT budget and expenditures within department parameters.
- Evaluated organization's technology to recommend upgrades for hardware and software.
Network & Systems Manager
CoreNett Limited
Accra
07.2010 - 12.2014
- Managed an electronic transaction processing switch for ATM, POS, and cardless transactions.
- Resolved server connectivity problems with local area networks and wide area networks.
- Performed regular maintenance on servers and other computer equipment.
- Troubleshot hardware and software issues in a timely manner to prevent disruption of service.
- Monitored system performance to identify potential problems and develop solutions.
- Provided technical support for internal staff with network issues or questions.
- Installed operating systems such as Windows Server 2008 R2 and 2012 R2, Linux Redhat 6.x and 7.x, VMware ESXi 5.5 and 6.0 .
- Coordinated with vendors to purchase necessary hardware and software upgrades when needed.
Head Systems Administrator
TF Financial Services Limited
Accra
01.2008 - 06.2010
- Ensured 99.9% network uptime while supervising three system administrators across regional sites.
- Participated in projects related to new infrastructure implementations or migrations from legacy platforms.
- Assisted with disaster recovery efforts during outages or other unplanned events.
- Resolved escalated tickets assigned by Service Desk team members in a timely manner according to SLA requirements.
- Troubleshot networking connectivity issues within LAN and WAN environment utilizing packet sniffers such as Wireshark or tcpdump tools.
- Monitored systems performance to identify potential issues and provided solutions as needed.
- Analyzed log files from various sources such as application logs, system logs or firewall logs to detect any suspicious activity or potential threats.
IT Support Officer
TF Financial Services Limited
Accra
09.2007 - 05.2008
- Installed and configured computer hardware, software, networks, printers, and scanners.
- Created detailed technical documentation for IT processes and procedures.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
National Service Personnel
Ghana Statistical Service Regional Office
Kumasi
09.2006 - 08.2007
- Collected and analyzed data for research on producer and consumer price indexes.
- Analyzed customer feedback surveys to evaluate quality of services provided by the team.
- Evaluated existing tools and technologies used by the team and suggested new solutions when necessary.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Master of Business Administration (MBA) in Technology Management -
Assam Don Bosco University
01.2016
Master of Science (MSc) in Industrial Mathematics -
Kwame Nkrumah University of Science and Technology
01.2011
Bachelor of Science (BSc) in Mathematics -
Kwame Nkrumah University of Science and Technology
01.2006
Skills
- PC and server management
- LAN and WAN configuration
- Information Systems Security
- Cybersecurity
- End-user support on both Windows and Linux operating systems
- Setting up, configuring, repairing, and troubleshooting PCs and servers
- Installing and managing standard business and office software
- Team management
- Administrative skills
- Asset and inventory management
- Process and procedure development
- Interpersonal Skills
- Team building
- Project Leadership
- Continuous Improvement
- Customer service abilities
- Project management skills
- Internet governance
- IT security policies
- Disaster Recovery
- IT service management
- Information Security
- IT service delivery
- Network Administration
- Business development support
Affiliations
- Member, ISC2
- Member, ISACA - Accra Chapter
- Fellow, Ghana School on Internet Governance
- Fellow, West Africa School on Internet Governance
- Member, Institute of IT Professionals Ghana
- Member, Internet Society Ghana
Certification
- ISC2 Certified in Cybersecurity
- ISO/IEC 27001 Information Security Internal Auditor
- Certified Information Systems Auditor (CISA) – AITI-KACE, Accra (Training)
- Microsoft Certified Professional (MCPS) - Installing, Configuring, and Administering Microsoft XP Professional
- Microsoft Certified Technology Specialist (MCTS) - Windows Server 2008 Network Infrastructure, Configuration
Fellowships
- Ghana School on Internet Governance - 2021
- West Africa School on Internet Governance - 2021
Training
- Introductory Certificate in Business Analysis - IT Masters, 2021
- IT Leadership - IT Masters, 2021
- CISA (Certified Information Systems Auditor) – AITI-KACE Accra
- Digital Masterclass on Advanced Cyber Resilience Excellence - Synnex, 2020
- IT Governance Summit - ISACA Accra Chapter, 2018
References
Available upon request.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceTeam Building / Company RetreatsHealthcare benefitsCareer advancementTimeline
Head of IT and Payment Systems
Allied Oil Company Limited
01.2015 - Current
Network & Systems Manager
CoreNett Limited
07.2010 - 12.2014
Head Systems Administrator
TF Financial Services Limited
01.2008 - 06.2010
IT Support Officer
TF Financial Services Limited
09.2007 - 05.2008
National Service Personnel
Ghana Statistical Service Regional Office
09.2006 - 08.2007
Master of Business Administration (MBA) in Technology Management -
Assam Don Bosco University
Master of Science (MSc) in Industrial Mathematics -
Kwame Nkrumah University of Science and Technology
Bachelor of Science (BSc) in Mathematics -
Kwame Nkrumah University of Science and Technology
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