Harrison Kojo Darke
Tema
Summary
A dynamic and results-oriented Relationship Manager with over 11 years of extensive experience in retail and business banking. Proven track record in developing and managing client relationships, driving business growth, and ensuring exceptional customer satisfaction. Adept at leading teams, managing projects from conception to completion, and delivering innovative banking solutions. Possesses strong communication, negotiation, and organizational abilities, with a positive, approachable, and customer-centric attitude. Maintains high standards of integrity and confidentiality, with meticulous attention to detail.
Overview
17
17
years of professional experience
Work History
Business Relationship Manager
Consolidated Bank Ghana Limited
Spintex, Accra.
10.2021 - Current
- Market the Bank's products and services to Retail and Business customers within all relevant markets to build sustainable income within the bank’s risk principles.
- Develop strategic account plans to identify growth opportunities and optimize client engagement strategies and actively manage the relationship with existing ones.
- Mentored junior staff on best practices in relationship management, enhancing team capabilities and performance.
- Analyzed market trends and customer feedback to refine service offerings and address client needs effectively.
- Facilitated cross-functional teams to implement solutions that improved client satisfaction and retention rates.
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
- Advice clients on various banking and financial products and services offered by the bank.
- Originating the credit application process.
- Proactively provide a seamless service to customers for the purposes of customer satisfaction and customer retention.
- Provide excellent customer service and increase the breadth of the client’s relationship with the Bank in accordance with our Service Level Agreement.
- Comply with data protection and confidentiality of the Customers information in line with policy set by the bank.
- Prepare and submit applications for lending including extraction and interpretation of financial data and reports from potential and existing customers.
- Ensure preparation of weekly, monthly, quarterly performance reports for Management attention.
- Enhanced bank's reputation with excellent customer service skills.
- Performed financial analysis for improved decision making.
- Mitigated risks through thorough credit evaluations.
- Advised customers on investment opportunities to maximise savings potential.
- Perform any other tasks as assigned by Head, Business Banking.
Personal Relationship Manager
Consolidated Bank Ghana Limited
Legon, Ghana
08.2018 - 09.2021
- Manage the bank’s relationship with assigned customers in portfolio.
- Developed tailored financial solutions to meet individual client needs effectively.
- Cultivated strong client relationships through personalized communication strategies.
- Perform specialized services for customers such as door-step delivery services to all esteem customers who require the service.
- Assist in resolving issues and problems with customer's accounts in a timely and professional manner.
- Cross-sell bank’s products and services to both new and existing customers.
- Ensuring that bank statements, cheque books, investment advice, Atms, and all forms of deliveries are done on time according to our service level agreement to our customers.
- Analyzed client portfolios to identify growth opportunities and optimize performance.
- Assist customers in the management of their businesses and hence fostering a better and stronger bond and trust in the bank.
- Own customer complaints and provide solutions within the prescribed time frames and escalate in accordance with the Bank’s policy.
- Recommend joint financing arrangements including syndications and large trade related transactions.
- Lead and direct sale of Consumer Finance products, Controller and Persa Loans.
- Confirmation of cheques.
- Establish cordial relationships with the Head Teller to ensure customers’ late cash deposit and huge cash withdrawal needs are met as and when the need arose.
- Make Sales presentation to prospective clients.
- Prepare weekly call plans and daily call reports as well as other monthly reports on sale records.
- Perform extra duties assigned to me by my supervisors and Head of department.
Relationship Officer
UniBank Ghana Limited
Legon, Ghana
12.2016 - 07.2018
- Manage the bank’s relationship with assigned customers in portfolio.
- Perform specialized services for customers such as door-step delivery services to all esteem customers who require the service.
- Assist in resolving issues and problems with customer's accounts in a timely and professional manner.
- Cross-sell bank’s products and services to both new and existing customers.
- Ensuring that bank statements, cheque books, investment advice, ATMs, and all forms of deliveries are done on time according to our service level agreement to our customers.
- Assist customers in the management of their businesses and hence fostering a better and stronger bond and trust in the bank.
- Own customer complaints and provide solutions within the prescribed time frames and escalate in accordance with the Bank’s policy.
- Recommend joint financing arrangements including syndications and large trade related transactions.
- Lead and direct sale of Consumer Finance products.
- Confirmation of cheques.
- Establish cordial relationships with the Head Teller to ensure customers’ late cash deposit and huge cash withdrawal needs are met as and when the need arises.
- Make Sales presentation to prospective clients.
- Prepare weekly call plans and daily call reports as well as other monthly reports on sale records.
- Perform extra duties assigned to me by my supervisors and Head of department.
New Business Officer
UniBank Ghana Limited
Osu, Ghana
01.2016 - 12.2016
- Prospect for new accounts for the Bank from potential customers.
- Sale and marketing of Bank’s bouquet of products.
- Seek referrals and other Investment plans from existing and non-existing clients.
- Make Sales presentation to prospective clients.
- Prepare weekly call plans and daily call reports as well as other monthly reports on sale records.
- Accomplish extra duties as requested or directed by my supervisors and Head of Department.
Sales Officer
UniBank Ghana Limited
Tema, Ghana
06.2015 - 12.2015
- Prospected for new accounts for the Bank from potential customers.
- Sold and marketed Bank’s bouquet of products.
- Visited customers regularly to resolve their needs and also deepen relationship.
- Follow up on referrals from both existing and non-existing clients.
- Offered proper customer service to our cherished customers in various forms.
- Mobilised Deposits to grow portfolio.
- Prepared weekly call plans and other monthly report on sale records.
- Fulfilled all extra task as requested or directed by supervisors.
Direct Sales Officer
UniBank Ghana Limited
Tema, Ghana
05.2014 - 06.2015
- Prospected accounts for the Bank from potential customers.
- Sold and marketed the Bank’s bouquet of products.
- Followed up on account holders, sought for referrals and encouraging them to do more business with the Bank.
- Offered customer service to our cherished customers in various forms.
- Prepared weekly call plans, weekly and monthly report on sale records.
- Did other assignments as requested/directed by supervisors.
HR Administrator and Talent Development Officer
Omari Medical Centre
Afienya, Ghana
10.2013 - 04.2014
- Managed and coordinated employee training and development programmes.
- Created, organized, updated and maintained personnel files and HR database.
- Provided administrative support for all HR functions, including filing, copying, general correspondence and preparation towards meetings, trainings, orientation. Etc.
- Supported HR department by screening and interviewing applicants, orienting new employees and administering employee benefit programmes.
District Information Officer
Assin South District Assembly
Assin Darmang, Central Region
09.2012 - 08.2013
- Managed the District Assembly's Community Information Centre.
- Assisted in educating the District's community on Government policies and programmes.
- Kept record of documents and letters for future reference.
- Prepared and mailed reports to the Head office.
- Assisted in updating District Assembly Executives on up-coming events and programmes within the District.
Public Affairs and Communications Officer
The Coca Cola Bottling Company of Ghana Limited
Spintex, Ghana
01.2012 - 05.2012
- Prepared weekly announcements and presented them on specific notice boards.
- Organized plant tour for sightseers and educated them on company's products.
- Filed and kept record of documents and letters.
- Maintained information database and filing systems.
- Issued coupons for product samplings.
- Received and evaluated incoming calls and determine whether they should be given access to specific individuals.
- Received and evaluated incoming letters, submissions and reports in order to determine their significance and plan their distribution.
Administration Officer
Omari Medical Centre
Afienya, Ghana
04.2010 - 12.2011
- Wrote and issued cheques that were signed by the administrative manager.
- Kept records of cash and cheque vouchers.
- Maintained HR database and ensured proper filing systems.
- Pre-vetted and prepared monthly report on NHIS claims.
- Assisted with daily errands and procurement of basic necessities and stationery for running the administration of the company.
- Assisted with the recruitment, including job adverts, applications and contracts.
- Performed general office duties such as ordering supplies, maintaining records management systems, filing and supporting HR functions.
Marketing Officer
Gongon Consult Limited
Tema, Ghana
10.2008 - 08.2009
- Involved in the organization of social events.
- Involved in the publication of company’s products, and delivered letters on any new development to members and participants on upcoming events.
- Assisted in identifying potential sponsors to support the organization’s annual events and programmes.
Education
Master of Science - Financial Risk Management
University Of Ghana
Legon, Accra.05.2024
Bachelor of Science - Business Administration
Central University College
Prampram, Ghana06.2012
No Degree - Business Management
Pope John Senior High School
Koforidua, Ghana06.2006
Skills
- Business Development
- Client Relationship Management
- Customer Experience
- Credit Risk Management
- Portfolio Management
- Business Strategy
- Influencing skills
- Cross-Selling
- Sales Management
- Marketing
- Business Networking
- Negotiation Skills
- Product knowledge
- Organizational Skills
- Analytical Skills
- Multi-tasking
- Writing Skills
- Excellent Communication Skills
- Risk management
- Proficiency in Microsoft Office
- Business trend analysis
Accomplishments
- Tier 1 performer (2021)
- Achieved 124% of performance Scorecard by implementing effective cross-selling strategies.
- Increase Asset portfolio up to 220% and Trade target to 256% by developing new business opportunities.
- Achieved a deposit growth target of GHS 26.3 million against a budget of GHS 12 million.
- Achieved a Revenue growth target of GHS 5.26 million against a budget of GHS 3.7 million.
Leadership Positions
- Administrator, Church – Adonai International Ministries
- Welfare Committee Officer, SRC – Central University College
- Welfare Committee Officer, NASPA – Assin South District Assembly
- Soul Train and Literary Group, Drama Group – Central University College
National And Community Service
- National Service Programme, Information Service Department
- Community Service Programme, Tema Central Mall
- Community Service Programme, Missionaries of Charity
Short Courses
- Leading Bank Branch Business, 07/01/23, National Banking College
- Credit Risk Management Certification Programme (Foundation), 11/01/22, Chartered Institute of Bankers
- Effective Selling Skills for Banks, 02/01/16, JPCann Associates
- SIMA Oil and Gas Upstream Division, 06/01/13, Shelly’s Investment and Management Limited
- ICM-UK Strategic Marketing Management, 03/01/08, Capitol Business Consult
Hobbies and Interests
- Physical Fitness-Gym
- Music
- Research
- Engaging in Debates
- Socializing
- Counselling
Timeline
Business Relationship Manager
Consolidated Bank Ghana Limited
10.2021 - Current
Personal Relationship Manager
Consolidated Bank Ghana Limited
08.2018 - 09.2021
Relationship Officer
UniBank Ghana Limited
12.2016 - 07.2018
New Business Officer
UniBank Ghana Limited
01.2016 - 12.2016
Sales Officer
UniBank Ghana Limited
06.2015 - 12.2015
Direct Sales Officer
UniBank Ghana Limited
05.2014 - 06.2015
HR Administrator and Talent Development Officer
Omari Medical Centre
10.2013 - 04.2014
District Information Officer
Assin South District Assembly
09.2012 - 08.2013
Public Affairs and Communications Officer
The Coca Cola Bottling Company of Ghana Limited
01.2012 - 05.2012
Administration Officer
Omari Medical Centre
04.2010 - 12.2011
Marketing Officer
Gongon Consult Limited
10.2008 - 08.2009
Master of Science - Financial Risk Management
University Of Ghana
Bachelor of Science - Business Administration
Central University College
No Degree - Business Management
Pope John Senior High School