HARRIETT DEDE ADJEI
SENIOR CREDIT CONTROL OFFICER, J A PLANT POOL GH. LTD
ACCRA,GHANA
Summary
Dynamic Senior Credit Control Officer with extensive experience at J A Plant Pool GH. Skilled in debt recovery and credit assessment, successfully implementing payment plans and enhancing cash flow forecasts. Known for strong communication and relationship-building abilities, driving effective solutions in accounts receivable management. Proven track record in legal compliance and portfolio management.
Overview
15
15
years of professional experience
Work History
SENIOR CREDIT CONTROL OFFICER
J A PLANT POOL GH.
DZORWULU
01.2023 - Current
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Processed payments and applied to customer balances.
- Accessed credit records to evaluate customer credit histories.
- Generated and mailed updated statements monthly and processed demand letters.
- Researched accounts and completed due diligence to resolve collection problems.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Worked closely with finance teams to develop accurate forecasts for cash flow based on current account receivables data.
- Worked with clients to define and implement terms for approved credit requests.
- Optimized credit approval and collection processes, improving operational efficiencies by over 60%
CREDIT CONTROL OFFICER
J A PLANT POOL GH. LTD
DZORWULU
02.2012 - 12.2022
- Analyzing and reviewing of new credits and making the most appropriate credit decision within the acceptable risk levels.
- Processed payments and applied to customer balances.
- Responsible in following up the value of receivables overdue and have an actual status of each customer and recommend next action.
- Uses email, letters, and telephone to contact debtors and ensure payment of outstanding invoices.
- Support the marketing department in understanding credit operations
- Prepare and check that all documents are OK in connection with legal cases
- Reports on outstanding issues and inform HOD early of potential debtor's problems.
- Follow-up on all outstanding bad debt, define and monitor a realistic recovery plan and ensure execution of the plan
- Ensure all internal controls (credit processes) are complied
- Facilitate Customer request to management
- Ensure our customer past due does not exceed the objective set for each year
- Optimized credit approval and collection processes, improving operational efficiencies by over 60%.
MARKETING AND CREDIT OFFICER
J A PLANT POOL GH. LTD
DZORWULU
09.2011 - 02.2012
- Preparing, planning and project managing the publication of all publicity material to maximize brand promotion.
- Responsible in following up the value of receivables overdue and have an actual status of each customer and recommend next action.
- Creating and developing new innovative ways to communicate the company message to their existing customers.
- Contributing to the annual sales and debt collections
- Planning and project managing marketing events and evaluating their success.
- Evaluating the effectiveness of all marketing activity.
- Developing and implementing an internal marketing program
- Supporting the marketing manager in day to day marketing activities.
- Plan, develop and deliver campaigns as agreed within timescales.
- Kept records of customers' charges and payments.
INTENSHIP & NATIONAL SERVICE PERSONNEL
J A PLANT POOL GH. LTD
DZORWULU
06.2010 - 08.2011
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Relationship officer
- Marketing of Yutong buses
- Participated in the sale of 680 Yutong Buses from July 2010 - March 2012
Education
Master of Science - BUSINESS CONSULTING AND ENTERPRISE RISK MANAGEMENT
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUNMASI (ACCRA CAMPUS) 01.2025 - 03.2025
Master of Science - BUSINESS CONSULTING AND ENTERPRISE RISK MANAGEMENT
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
ACCRA CAMPUS IDL 05.2001 -
Certificate - Effective Credit Control And Collections
THE CAPITAL GROUP LIMITED
ACCRA 05.2001 -
Bachelor of Science - BUSINESS ADMINISTRATION (MARKETING)
PENTECOST UNIVERSITY COLLEGE
ACCRA 08.2006 - 03.2025
Skills
Accounts Receivable Procedures
Debt recovery
Financial statement analysis
Portfolio management
Legal compliance
Processing payments
Credit assessment
Account updates
Payment plan negotiation
Legal requirements
Legal proceedings
Loan request evaluation
Timeline
Master of Science - BUSINESS CONSULTING AND ENTERPRISE RISK MANAGEMENT
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2025 - 03.2025
SENIOR CREDIT CONTROL OFFICER
J A PLANT POOL GH.
01.2023 - Current
CREDIT CONTROL OFFICER
J A PLANT POOL GH. LTD
02.2012 - 12.2022
MARKETING AND CREDIT OFFICER
J A PLANT POOL GH. LTD
09.2011 - 02.2012
INTENSHIP & NATIONAL SERVICE PERSONNEL
J A PLANT POOL GH. LTD
06.2010 - 08.2011
Bachelor of Science - BUSINESS ADMINISTRATION (MARKETING)
PENTECOST UNIVERSITY COLLEGE
08.2006 - 03.2025
Master of Science - BUSINESS CONSULTING AND ENTERPRISE RISK MANAGEMENT
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
05.2001 -
Certificate - Effective Credit Control And Collections
THE CAPITAL GROUP LIMITED
05.2001 -