Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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HARRIET SARFOA ADOFO

HARRIET SARFOA ADOFO

ACCRA

Summary

Innovative professional with expertise in promoting academic, career, and social development programs. Possesses excellent communication, problem-solving, and organizational skills. Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet goals.

Overview

7
7
years of professional experience

Work History

Client Relationship Officer

Etranzact Ghana Limited
ACCRA
11.2023 - Current
  • Managed client inquiries and provided prompt support for service-related issues.
  • Developed strong relationships with clients to enhance satisfaction and loyalty.
  • Coordinated communication between clients and internal teams to ensure service alignment.
  • Collaborated with sales teams to identify opportunities for service improvement.
  • Educated clients on product features and benefits to maximize usage satisfaction.
  • Conducted surveys to understand customers' needs and preferences.

Sales Executive

Ronel Agency
ACCRA
09.2021 - 07.2023
  • Developed client relationships through regular communication and follow-ups.
  • Collaborated with team members to strategize sales approaches and campaigns.
  • Presented product features and benefits to prospective clients effectively.
  • Used cold calling and networking to sell products and services.
  • Negotiated contracts with clients on behalf of the company.

National Service Person

Ghana Maritime Authority
ACCRA
09.2020 - 08.2021
  • Worked with the Maritime Service Division for the issuance of a manning certificate for the projected ship.
  • Facilitated the approval process for maritime crew changes at the ports of Tema and Takoradi.
  • Administered safety protocols for maritime activities.
  • Created reports for senior management on project outcomes and successes.

Intern

Bollore Transport & Logistics
Tema
06.2019 - 11.2019
  • Supported declaration preparations by generating UCR and CCVR.
  • Partnered with the team responsible for documentation to prevent under-declaration issues.
  • Communicated effectively with team members to streamline operational processes.

Intern

Bollore Transport & Logistics
Tema
06.2018 - 11.2018
  • Maintained accurate records of all activities performed throughout internship period.
  • Prepared reports summarizing project progress and results for management review.
  • Collaborated with suppliers to track delivery timelines and address issues.

  • Assisted logistics team in coordinating shipment schedules and documentation.

Education

Bsc Ports & Shipping Administration -

Regional Maritime University
Accra
09-2020

West African Senior School Examination (WASSCE) -

St Mary's Senior High School
Accra
07-2016

Basic Education Certificate Examination ( BECE) -

Acropolis Maranatha Academy
Accra
06-2013

Skills

  • Client relationship management
  • Service alignment
  • Customer satisfaction
  • Conflict resolution
  • Time management
  • Team collaboration
  • Effective communication
  • Microsoft Office proficiency
  • Active listening

Accomplishments

  • Secretary of the Maritime Ladies' Association - 2017
  • Member of Parliament, Students' Representation Council - 2019

Timeline

Client Relationship Officer

Etranzact Ghana Limited
11.2023 - Current

Sales Executive

Ronel Agency
09.2021 - 07.2023

National Service Person

Ghana Maritime Authority
09.2020 - 08.2021

Intern

Bollore Transport & Logistics
06.2019 - 11.2019

Intern

Bollore Transport & Logistics
06.2018 - 11.2018

Bsc Ports & Shipping Administration -

Regional Maritime University

West African Senior School Examination (WASSCE) -

St Mary's Senior High School

Basic Education Certificate Examination ( BECE) -

Acropolis Maranatha Academy

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HARRIET SARFOA ADOFO