Harriet Makafui Dorleku
Accra, Ghana
Summary
I am a Skilled Office Supervisor with background in managing teams, coordinating office operations and improving administrative processes.
My Strengths include strong leadership skills, organizational abilities, and problem-solving capabilities. Previous work demonstrates significant impact in efficiency enhancement across multiple office functions, demonstrating adaptability and initiative.
Overview
16
16
years of professional experience
Work History
Office Supervisor/ Human Resource manager
Pistis Ghana Limited
01.2024 - 04.2024
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Maintained inventory of office supplies by ordering materials as needed.
- Ensured compliance with safety regulations within the workplace environment.
- Conducted regular performance evaluations for staff members.
- Reviewed incoming correspondence to determine appropriate action to be taken on each item.
- Assisted with recruitment processes including interviewing potential candidates.
- Generated reports detailing progress made on specific assignments or tasks.
- Directed and oversaw office personnel activities.
Operations Manager
Mazia Co Enterprise
08.2022 - 06.2023
- Successfully supervised all operations of the business, mainly production, packaging, sales, and restocking of raw materials.
- Researched and implemented strategies that opened doors to new markets, both locally and internationally, leading to increased exposure, visibility, and expansion in customer base.
- Developed new packaging opportunities for rebranding to attract foreign markets.
- Identified new clients and managed existing customers for retention and growth.
- Discovered new income-earning opportunities from existing products.
- Developed and implemented operational procedures to ensure quality standards are met.
- Performed cost analysis for various projects to determine budget requirements.
Sales and Marketing Executive
Dekster Consult
Accra
09.2018 - 12.2020
- Company Overview: Accra, Ghana
- Successfully planned and executed the weekly advertisement of products and services
- Supervised the successful sales of company products and services using various sales channels
- Instrumental in successful management of customers and customer databases
- Accra, Ghana
Personal Assistant to the Principal Budget Officer (National Service)
Ministry of Finance
Accra
09.2017 - 07.2018
- Successful record keeping of cash releases made to Ministries, Departments, and Agencies.
- Ensured proper tracking of Budget Department files.
- Accurately captured meeting minutes and notes for the principal budget officer.
- Timely preparation and distribution of financial reports.
Personal Assistant to Operations Manager
Dekster Consult
Accra
06.2016 - 05.2017
- Company Overview: Accra, Ghana
- Successfully planned and supervised the daily schedules of the Operations Manager
- Ensured proper bookkeeping of company operational activities
- Assisted in the preparation of company financial statements
- Worked with company auditors to audit financial statements
- Ensured timely submission of audited financial reports to Ghana Revenue Authority
- Accurately captured meeting minutes
- Successfully managed the sending of relevant information to company clients via emails and phone calls
- Assisted in ensuring proper customer management
- Accra, Ghana
Intern
Ghanney Shipping
Tema
06.2015 - 08.2015
- Company Overview: Tema, Ghana
- Successfully executed the taking of bill of lading for clearing containers
- Administered invoices and paying container charges at the bank
- Ensured prompt submission of documents for signing by customs officers
- Assisted with the clearing of containers at the terminal
- Assisted with the final examination of cleared containers
- Tema, Ghana
Sales Person
Emed Enterprise
Lashibi
06.2008 - 09.2008
- Company Overview: Lashibi, Ghana
- Exceeded weekly targets in the sale of goods
- Accurately kept records of all sales made
- Assisted in running errands for shop owner
- Lashibi, Ghana
Education
Certificate - Information Technology, Virtual Assistant
ALX AFRICA
Accra, Ghana12-2024
Executive Diploma - Business Communications
UNIATHENA
Online10-2024
Certificate - Data Analytics
AFRICA LEADERSHIP ACADEMY (ALX AFRICA)
Accra, Ghana09.2024
Digital marketing -
Soronko Academy
04.2022
BSc - Banking and Finance
University of Professional Studies
Accra, Ghana05.2017
West African Senior School Certificate - General Arts
OLA Senior High School
Ho, Ghana05.2012
Skills
- Strategic Communication Skills
- Self Leadership
- Responsive to Change
- Navigating tech ecosystems
- Problem solving skills
- Ability to work in a team
- Entrepreneurial skills
- Contract Negotiations
- Relationship Building
- Employee Relations
- Scheduling and calendar management
- Employee Management
- Timely Project Organization
- Staff Supervision
- Presentation Design
- Office Administration
References
- Gaddiel Idun Quansah, Assistant Director, General Administration, Ministry of Finance, +233244728547, Gquansah@mofep.gov.gh
- Abena Owusu Amoako, Senior credit Analyst, Prudential Bank Limited, 233249803475, amoafoaa@gmail.com
- Evans Adzaho, Chief Engineer, Labadi Beach Hotel, +233244629149, eadzaho@legacyhotels.co.za
Timeline
Office Supervisor/ Human Resource manager
Pistis Ghana Limited
01.2024 - 04.2024
Operations Manager
Mazia Co Enterprise
08.2022 - 06.2023
Sales and Marketing Executive
Dekster Consult
09.2018 - 12.2020
Personal Assistant to the Principal Budget Officer (National Service)
Ministry of Finance
09.2017 - 07.2018
Personal Assistant to Operations Manager
Dekster Consult
06.2016 - 05.2017
Intern
Ghanney Shipping
06.2015 - 08.2015
Sales Person
Emed Enterprise
06.2008 - 09.2008
Certificate - Information Technology, Virtual Assistant
ALX AFRICA
Executive Diploma - Business Communications
UNIATHENA
Certificate - Data Analytics
AFRICA LEADERSHIP ACADEMY (ALX AFRICA)
Digital marketing -
Soronko Academy
BSc - Banking and Finance
University of Professional Studies
West African Senior School Certificate - General Arts
OLA Senior High School
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