Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Harriet Krow

Accra

Summary

Dynamic and results-driven professional with extensive experience at Prudential Bank Ltd., excelling in audit and branch management. Proven track record in enhancing operational efficiency and customer satisfaction through effective problem-solving and teamwork. Skilled in risk-based audit strategies and performance management, fostering high-performing teams while ensuring compliance and driving revenue growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Internal Audit Manager

Prudential Bank Ltd. - Head Office
12.2020 - Current
  • Contributed to continuous improvement efforts within the department by sharing best practices and offering constructive feedback on existing processes.
  • Maintained detailed records of completed audits for reference purposes, ensuring easy access to historical information when needed.
  • Enhanced audit efficiency by implementing risk-based audit strategies and streamlining processes.
  • Lead Auditor, manage and supervise teams to ensure high quality audit

Branch Manager, Spintex Road Branch

Prudential Bank Ltd.
01.2018 - 12.2020
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Branch Manager, Bawaleshie Branch

Prudential Bank Ltd
05.2014 - 07.2018
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Branch Manager, North Industrial Area Branch

Prudential Bank Ltd
05.2010 - 05.2014
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Lead and manage the branch team to achieve sales and customer service goals.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.

Education

BSc Admin, Banking And Finance

University Of Ghana
Legon, Accra

Executive Certificate - Security Mgt, Forensics & Investigative Psycology

Wisconsin University
Accra
10-2024

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Multitasking

Certification

  • ISO 270001 Certified Lead Auditor 2022

Timeline

Internal Audit Manager

Prudential Bank Ltd. - Head Office
12.2020 - Current

Branch Manager, Spintex Road Branch

Prudential Bank Ltd.
01.2018 - 12.2020

Branch Manager, Bawaleshie Branch

Prudential Bank Ltd
05.2014 - 07.2018

Branch Manager, North Industrial Area Branch

Prudential Bank Ltd
05.2010 - 05.2014

BSc Admin, Banking And Finance

University Of Ghana

Executive Certificate - Security Mgt, Forensics & Investigative Psycology

Wisconsin University

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