Hannel Abalami Adoctar
Assistant Manager
Accra
Summary
Experienced manager with a successful history of effective leadership, strategic planning expertise, and problem-solving acumen. Dedicated to exceeding challenging goals by motivating and coordinating staff, and optimizing resource management for maximum efficiency.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Assistant Manager (Consumer and Corporate Affairs)
National Communications Authority
07.2021 - Current
- Lead consumer outreach initiatives to educate the public on the mandate, operations, and services of the National Communications Authority (NCA), while addressing topical and seasonal issues to empower and inform stakeholders.
- Promote awareness of consumer rights and responsibilities to encourage decision-making and enhance user satisfaction in the telecommunications sector.
- Coordinate logistics and strategic planning for major events including the World Consumer Rights Day: fostered collaborations with key institutions such as the Ghana National Fire Service (GNFS), National Commission for Civic Education (NCCE) and academic bodies to extend outreach impact.
- Conduct research and developed proposals aimed at improving consumer experience, promoting inclusivity, and supporting policy initiatives within the telecommunications space.
- Train national service personnel in presentation skills and NCA operations; mentor them in public engagements to enhance the authority's visibility and effectiveness.
- Responsible for managing all report writing tasks and preparing comprehensive reports on events and office visits, ensuring clear documentation and effective communication of key outcomes.
Administrative Assistant
Eastwood Anaba Ministries Worldwide
11.2020 - 07.2021
- Scheduled meetings, prepared minutes and coordinated appointments
- Assisted in organizing and coordinating events and prepared speeches
- Maintained confidentiality and discretion as I was the direct link between the presidency and directors of the ministry
Customer Relations Officer
Volta River Authority / NEDco
11.2019 - 11.2020
- Worked with a team to generate monthly consumption of power for monthly billing
- Embarked on weekly disconnection and revenue mobilization exercises to ensure satisfactory customer service provision
- Handled customer complaints with empathy and computed all complaints and actions taken for future records
- Attended to all telephone calls from both clients and staff on the field
Production Assistant
Media General Limited
09.2017 - 11.2018
- Assisted in the production of the four hour number one morning show in the country on TV3 network limited 'NEWDAY' and presented some segments on the show (Daily rant and Christmas Exclusives)
- Gathered and recorded production data and created a detailed report of the production rate
- Conducted a production quality test and checks after each production to ensure accuracy and consistency of the information
Executive Assistant to Chief Operations Officer (COO)
Media General Limited
07.2016 - 09.2017
- Collaborated to maintain the COO's complex calendars, coordinating every aspect of a busy calendar, which was subject to regular changes
- Researched and booked complex international travel arrangements that were subject to regular change, and, following established processes, compiled travel documents for the COO
- Proactively answered requests for the COO and responded to all email enquiries in a timely and professional manner
- Collaborated to submit all COO expenses whilst following an established expense reporting process
- Organized and maintained a database for all incoming and outgoing documents for the COO
- After gaining knowledge of cycle/schedules, proactively scheduled internal meetings between employees and the COO
Sports Assistant to Team Leader (Brands and marketing)
Media General Limited
08.2015 - 07.2016
- Using a variety of software packages, such as Microsoft word, Outlook, Excel, Access, etc
- I produced correspondence, documents and maintained presentation records, spreadsheet and databases
- Prepared weekly reports on all matches aired and typed creative and exciting crawlers to remind viewers of time schedule for local and international matches
- Prepared presentations for the head of department, and made sure weekly promos of matches were ready and scored
- Liaised with colleagues in continuity department to schedule exact time to air local and international matches
- Ordered and maintained stationary to facilitate the smooth running of the unit
- Organized and stored paperwork documents for computer-based information
Assistant to the team leader for women and entertainment (Brands and marketing)
Media General Limited
08.2014 - 10.2014
Teacher and Mentor
Bostal Correctional Institute
02.2014 - 03.2014
- Adjusted class plans to fit the needs of all students, and prepared pupils for the basic education certificate examination (BECE)
- Marked and recorded all academic assignments, tests and examination
- Mentored and counselled troubled pupils
Education
Masters - International Relations and Diplomacy
Ghana Institute of Management And Public Administration (GIMPA)
01.2017 - 01.2019
Bachelor of Arts - Media and Mass Communication
Central University
01.2011 - 01.2015
Skills
Strategic Event Planning
Team leadership
Collaborative teamwork
Conflict Resolution
Research
Effective communication
Coaching and mentoring
Analytical reasoning
Adaptability and flexibility
Customer relationship management (CRM)
Additional Information
1. Rev. Joseph Eastwood-Anaba.
President, Eastwood Anaba Ministries.(EAM)
2. Mrs. Mavis Obeng-Aidoo
Head, Consumer and Corporate Affairs, Greater Accra Zonal Office.
Contact: 0544232299
3. Dr. Lord Mawuko
Head of department, Public School and Administration
Ghana institute of Management and Public Administration, Greenhill, Achimota-Accra.
Contact: 0544831297
Timeline
Assistant Manager (Consumer and Corporate Affairs)
National Communications Authority
07.2021 - Current
Administrative Assistant
Eastwood Anaba Ministries Worldwide
11.2020 - 07.2021
Customer Relations Officer
Volta River Authority / NEDco
11.2019 - 11.2020
Production Assistant
Media General Limited
09.2017 - 11.2018
Masters - International Relations and Diplomacy
Ghana Institute of Management And Public Administration (GIMPA)
01.2017 - 01.2019
Executive Assistant to Chief Operations Officer (COO)
Media General Limited
07.2016 - 09.2017
Sports Assistant to Team Leader (Brands and marketing)
Media General Limited
08.2015 - 07.2016
Assistant to the team leader for women and entertainment (Brands and marketing)
Media General Limited
08.2014 - 10.2014
Teacher and Mentor
Bostal Correctional Institute
02.2014 - 03.2014
Bachelor of Arts - Media and Mass Communication
Central University
01.2011 - 01.2015