Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Lartibea Lartey

Accra

Summary

I am a self-motivated person who is focused to deliver my best in every opportunity given. I am well organized and a dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals is my biggest priority.I am seeking a career opportunity that will equip my skills since I am willing to learn and face new challenges through selfless dedication and hardwork

Overview

3
3
years of professional experience
1
1
Certification

Work History

National Service Person

GCB Bank Plc
11.2021 - 08.2022
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided primary customer support to internal and external customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Personal Assistant

Healthlane Pharmacy And Mart
02.2019 - 06.2019
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Served as point of contact between clients and managerial staff.
  • Provided assistance with medication management.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Used discretion when handling confidential information.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Maintained appropriate filing of personal and professional documentation.

Education

Diploma In Customer Service Technology - Customer Service

Scholars International Institute of Technology
USA

Advance Diploma In Business Information Technology - Information Technology

IPMC College of Technology
Accra-Ghana
07.2020

Wassce - General Arts

Nifa Senior High School
Adukrom Akuapem
06.2013

Skills

  • Customer Relationship Management
  • Maintaining Clean Work Area
  • Interactive Media
  • Team Goals
  • Customer Satisfaction
  • Information Confidentiality
  • Computer literate

Certification

  • Cyber security snapshots Training - GCB bank Plc
  • IPMC foundation Training

Timeline

National Service Person

GCB Bank Plc
11.2021 - 08.2022

Personal Assistant

Healthlane Pharmacy And Mart
02.2019 - 06.2019

Diploma In Customer Service Technology - Customer Service

Scholars International Institute of Technology

Advance Diploma In Business Information Technology - Information Technology

IPMC College of Technology

Wassce - General Arts

Nifa Senior High School

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Hannah Lartibea Lartey