HANNAH ADWOA APPIAH
Tema
Summary
Experienced in delivering exceptional customer service and administrative excellence. Strong background in providing clerical support and interacting with the public. Proficient in calendar management, scheduling, data entry, and database administration, ensuring efficient and organized operations. Proven track record of attention to detail and effective communication skills. Dedicated to delivering high-quality results in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Office Manager and Administrator
Mind Renewal International LBG
05.2024 - Current
- General Office Management and Administration
- Obtaining, Securing and Ensuring Yearly Official Documents on Time with Governmental Ins tu ons
- Preparing, Organizing and Securing Students Documents
- Visiting various Training Centers to Deliver and Collect informa on as needed
- Draft , Pitch, Locate Sponsorship and Grant Opportunities, Write Proposals to Acquire Grants and Financial Support
- Documenting and executing advertisement strategies to increase student's enrolment
- Creating Standard Opera on Procedures. (SOP) § Manage and update all Social Media Accounts of the Organiza on Bi-Weekly
- Handle Event Planning and Logistics of all the Organization's Event and Meetings as needed
- Handle Printing, Scanning, Photocopying and Emailing of Documents/Informa on
- Assist Instructors, Invigilators, Alumni and Students as needed
- Taking Minutes, Compiling Quarterly Reports, Save/Archive and Email as needed to Designa ons/Persons
- Liaising with Staff in other Departments, Churches, Institutions, Organizations, Companies etc. as needed
- Submit Timely Reports and Prepare Presentations and Proposals as needed
- Support Budgeting and Bookkeeping Procedures and Prepare Budget and Financial Reports on Time as needed
- Prepare necessary documents and report to Head of Finance about every Income and Expenditure
- Required To be Available for Ad-hoc and any other On-demand Organizational Duties
Secretary/Administrative Assistant
Felixwalters Agencies Ghana Limited
01.2019 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Administrative Assistant
CLEARFIELDS EYE CLINIC
01.2017 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Hotel Front Desk Supervisor
MIDINDI HOTEL
01.2016 - 01.2017
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Housekeeping Supervisor
HOTEL DE HILDA
08.2015 - 12.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Teacher(NATIONAL SERVICE)
Community Development Vocational School
09.2014 - 08.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
Bachelor of Technology - Secretaryship And Management Studies
ACCRA TECHNICAL UNIVERSITY
Accra, Ghana 01-2025
Higher National Diploma - Hotel Catering And Institutional Management
ACCRA TECHNICAL UNIVERSITY
Accra, Ghana 12-2014
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Attention to detail
- Decision-making
- Problem resolution
- Active listening
- Time management
- Organizational skills
- Computer skills
- Office administration
- Office management
- Customer service
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
Timeline
Office Manager and Administrator
Mind Renewal International LBG
05.2024 - Current
Secretary/Administrative Assistant
Felixwalters Agencies Ghana Limited
01.2019 - Current
Administrative Assistant
CLEARFIELDS EYE CLINIC
01.2017 - 12.2018
Hotel Front Desk Supervisor
MIDINDI HOTEL
01.2016 - 01.2017
Housekeeping Supervisor
HOTEL DE HILDA
08.2015 - 12.2016
Teacher(NATIONAL SERVICE)
Community Development Vocational School
09.2014 - 08.2015
Bachelor of Technology - Secretaryship And Management Studies
ACCRA TECHNICAL UNIVERSITY
Higher National Diploma - Hotel Catering And Institutional Management
ACCRA TECHNICAL UNIVERSITY
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