Hannah Frimpong

• Assess, collect, and manage revenue from property rates, business operating permits, market tolls, and other district levies.
• Identify and register taxpayers, including businesses, property owners, and institutions, ensuring accurate tax assessments.
• Enforce local government tax laws by issuing demand notices, penalties, and initiating legal action against defaulters when necessary.
• Educate taxpayers on their obligations, payment procedures, and the importance of compliance through community engagement programs.
• Maintain accurate financial records and generate periodic revenue reports for submission to the District Finance Office and Assembly management.
• Develop and implement innovative strategies to increase revenue collection efficiency and reduce tax evasion.
• Conduct field inspections to detect and prevent revenue leakages and ensure financial accountability.
• Assist in policy formulation and revenue mobilization initiatives to support sustainable district development.
• Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.

• Customer Service & Support: Greet and assist customers in a professional and friendly manner.
  Provide information on banking products, services, and policies. Resolve customer complaints and escalate complex issues when necessary.
• Account Management & Transactions: Assist customers with account opening, updating personal details, and closing accounts. Process deposits, withdrawals, transfers, and payments accurately.
  Ensure compliance with bank policies and security protocols in handling transactions.
• Customer Engagement & Relationship Building: Develop and maintain positive relationships with customers to enhance loyalty. Offer personalized banking solutions based on customer needs. Promote and cross-sell bank products such as loans, savings plans, and credit cards. Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
• Problem Resolution & Compliance: Address and resolve customer complaints regarding transactions, account issues, and digital banking services.
  Ensure all customer interactions comply with banking regulations and internal policies. Report suspicious transactions and assist in fraud prevention efforts.
• Digital & Technological Assistance: Assist customers in using digital banking platforms and mobile apps.
  Educate customers on online banking security and fraud prevention.
• Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.

• Teaching & Instruction: Deliver lectures, tutorials, and practical sessions in accordance with the institution’s curriculum. Utilize modern teaching methods, including technology-driven approaches, to enhance student engagement.
• Student Assessment & Evaluation: Prepare and grade assignments, quizze and exams. Provide constructive feedback to students to support their academic progress. Maintain accurate records of student attendance, performance, and participation.
• Mentorship & Student Support: Offer academic guidance and mentorship to students. Assist students in understanding complex topics and improving their problem-solving skills. Provide career advice and support professional development initiatives.
• Institutional Collaboration & Compliance: Work collaboratively with faculty members and administrative staff to achieve institutional goals.
  Adhere to academic policies, ethical guidelines, and institutional regulations.
• Developed and implemented innovative teaching strategies to engage students in lectures and coursework.

• Administrative & Clerical Support: Assist in preparing and organizing departmental documents, reports, and correspondence. Maintain accurate records of student enrollments, faculty schedules, and course materials. Handle incoming inquiries via email, phone, and in person, directing them appropriately.
• Event & Meeting Coordination: Assist in organizing seminars, workshops, and networking events for Executive MBA students. Schedule and coordinate meetings, taking minutes and distributing relevant materials. Support logistics for student orientations, faculty meetings, and industry collaborations.
• Student & Faculty Support: Provide guidance and administrative assistance to Executive MBA students regarding schedules, policies, and resources. Help faculty with classroom setup, document preparation, and research-related administrative tasks.
  Manage student databases, tracking attendance, course registrations, and performance records.
• Office & Resource Management: Maintain office supplies and ensure the proper functioning of administrative tools and resources.
  Organize and update files, both physical and digital, to improve accessibility and efficiency.
• Communication & Coordination: Serve as a liaison between students, faculty, and administrative staff.
  Distribute newsletters, announcements, and updates regarding program activities.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Supporting Lecturers: Assisting with Lectures and Tutorials: Administrative Tasks: